We had an extremely sudden and unexpected death in our family. We live in Southern Alabama, have 3 kids and NO room for unexpected expenses in our budget. We found out on a Wednesday that, just 2 days later on Saturday, we had to drive 1400 miles AND find accommodations for our whole family for 2 days so we could attend funeral services for my husband’s sister. Driving alone would cost us $400 in gas!! The stress of a trip like this was ridiculous! The staff at the Fairfield Inn in Wilkes Barre erased the stress of figuring out how to make accommodations work for this trip. Being a AAA member, the room was affordable. The staff when we arrived (at 2am) was amazing with quick, drama-free check in! We knew our belongings were in a safe environment when we were away from the hotel. The breakfast didn’t leave us hungry for more! It was a wonderful experience during a trip with such a sad purpose. The front desk was friendly and compassionate, the maids on the 4th floor were really friendly and flexible and helpful!! And when I couldn’t find a luggage cart on the morning of checkout, the front desk granted a late check out so we could make it to the funeral, burial, and be available to support my husband’s parents without worrying that we needed to tend to hotel matters. I really don’t know how to say thank you enough to the staff! Being a stranger to all of these people didn’t seem to make any difference! The pool and workout room was perfect to help destress and exercise the kids after a 19 hour drive and it helped us to relax after spending a full day of greeting extended friends and family at the visitation. This hotel understood everything we were going through, without having to hear any stories...AND stepped up without me having to ask for anything. True hospitality...and I will be telling his story to everyone. We will return to Wilkes Barre in the future under better trip purposes, as it is my husband’s hometown...and now I have a new favorite place to stay. Thank you from the bottom of my heart!