TERRIBLE EXPERIENCE, TERRIBLE MANAGER, TERRIBLE CUSTOMER SERVICE. STAY AWAY.

FINAL UPDATE: 17 days!!! That's right!!! It took 17 days for this troglodyte manager Tim to reply to me on 07/09/2024. Tim the manager wrote a whopping 100-word reply 🤯, making excuses and blaming the manager prior to him, even though the current manager was managing this @#$% show of a place at the time of our visit. No accountability Tim, that's him. At the very end of Tim's lackluster email to me (book reports were definitely not his strong suit) 🤓, he faintly hurried to say sorry and made me a very insulting offer. Now I know why our waitress acted the way she did. Monkey see monkey do. 🙉

I replied to Tim on 07/11/2024. I know, it was two days later, but at least it wasn't 17!!! 😁 I sent Tim the email (the email I sent twice to the email the old manager set up. Remember, it was his fault.🙄) with new additions. But Tim is non-existent. He never replied. I bet it was too comprehensive for him. He's probably in his office, feet up on the desk, playing Candy Crush or beating on his chest like a ding dong and reading his management reference book, "THE LIARS CLUB" as he waits for his serotonin to kick in. Maybe, just maybe he's trying to think of another asinine excuse. 🤪 All management are liars. Delay, deny, deceive,🤐 that's one of this troglodytes mottos. He has many of them, I'm sure!!! 😃 The management at this place doesn't care about you, me, or anyone else for that matter. Like most businesses, sadly, they and management only care about the bottom line and not the people who give they and he their jobs. We, the consumers.

UPDATE: Received a reply on 07/09/2024 and replied back to them today, 07/11/2024. Customer satisfaction is important. Waiting for a reply.

As you see, if you read the restaurants reply, they say many things. Read it. I emailed the restaurant three days ago and still have not received a reply. Good service starts from the top, and obviously, the top (management/owner) is lacking also. When you contact a business, they should reply to you within 24 hours. They are open 7 days a week, so in my opinion, they have no excuse. They want to regain my confidence, but right now, I have very little left.

We came here, 6/22/2024, and yes, we were at the Wilkes Barre location in the old Applebees in front of the Wyoming Valley Mall at approximately 4 pm. We've been here many times before. Today the service was not good. Our waitress was Rachel. We ordered three appetizers and hibachi dinners. After we ate our hibachi, she asked if we needed anything else. I told her to please don't charge us for the appetizers as we never received them. She quickly looked at her ticket and admitted she screwed up. She apologized to us, but in my opinion, that's not good enough. She should have tried to make it right, but she was very quick to put her head down and ran away. I get people make mistakes. But at least try to make it right. We were very disappointed with our service. 👎👎