The Queen — Attraction in Wilmington

I went here on Dec. 2nd for the Mountain Goats show. If you have a disability and need ADA seating, I wouldn’t recommend this venue. I called in advance about ADA seating but the answering machine and website say to ask for accommodations the day of the show. They had only 14 ADA seats crammed together on the 4th floor. Apparently if there are more than 14 disabled people, the 15th one that shows up is SOL. This is not how ADA accommodations work. You can’t just say you’ll accommodate all disabled people and then put a limit on how many people are allowed accommodations.

The woman handling the ADA section seemed immediately annoyed and told us there was only two ADA seats left. She actually questioned my friend about her disability because she wasn’t using a mobility aid and said something like “We only accommodate physical disabilities.” while looking annoyed at my friend who IS physically disabled and had to explain that. She then put our bracelets on painfully tight, which seemed intentional.

This staff member also complained about another disabled person who tried getting ADA seats for themselves and a couple friends so they wouldn’t have to be all alone for the entire show. The staff member went as far as to say “Tell the person with the purple hair I said Hi” in a snarky tone. Why she thought we’d back her up in her ableism is beyond me. We ended up talking with this other disabled person who said they’re usually able to bring friends with them to the ADA section at this venue. They left and said they would have to endure a lot of pain so they could go be with their friends. Nobody WANTS to sit in the ADA section! It sucks. If a disabled person is asking to be able to sit with their friends instead of being all alone on a totally different floor from them, you should accommodate that. What if you need assistance from a non-disabled person?

I don’t get why you guys are gatekeeping the ADA section. Just add more chairs! There was plenty of room to add additional chairs. My partner came with us to the show and had to be alone on a different floor the whole time. They wouldn’t even let him stand nearby. The staff member even laughed and said something about us having to “ditch” my partner. My partner helps care for me and carry my bag of medical supplies, so this was really inconvenient that she refused to let him come with me. Other people in the ADA section were there with their non-disabled partners/friends. I’m wondering if we were harassed and bullied for being young and disabled, because the other person who was harassed was also probably in their 20s.

I was squished up against the people beside me, and since someone tall sat in front of me, I wasn’t able to see the stage at all. The view was obstructed by a guard rail even the brief moments I could see between people. There was a screen with a poor quality view of the stage next to us, but I had to crane my neck all the way to the side and up to even see it…not ideal for someone who’s disability affects their neck.

This venue will make you feel like you’re being punished for...

I recently had the misfortune of visiting the Queen, and I must say, it was a nightmarish experience from start to finish. If you're looking for a lively and enjoyable clubbing experience, I strongly suggest avoiding this establishment. Allow me to share my grievances.

First and foremost, the club's atmosphere was lackluster and dreary. The interior design was outdated and tired, reminiscent of a forgotten relic from the '80s. The dim lighting, which was supposed to create an alluring ambiance, instead only served to highlight the club's worn-out appearance. It felt more like stepping into a dingy basement rather than a vibrant club.

The music selection was equally disappointing. Rather than playing current hits or a mix of popular genres, the DJ seemed stuck in a time warp, relentlessly pumping out outdated tracks that did nothing to excite or energize the crowd. It was as if they had dusted off a playlist from decades ago and hit the repeat button. The lack of variety in the music selection quickly became tiresome, and any attempts to request something different were met with disinterest from the DJ.

The staff's attitude left much to be desired as well. They appeared disengaged and disinterested in providing a positive experience for the guests. The bartenders seemed more focused on chatting amongst themselves than serving customers promptly. Even obtaining a simple drink took an unnecessarily long time, and the prices were exorbitant for the subpar quality. The security personnel were equally unhelpful and seemed more interested in asserting their authority than ensuring the safety and enjoyment of the guests.

Furthermore, the overcrowding issue was simply unbearable. The club clearly oversold tickets, leaving little room for movement on the dance floor or at the bar. The constant jostling and bumping into strangers made it nearly impossible to enjoy oneself or strike up a conversation without feeling like sardines in a can. The lack of space and the suffocating atmosphere only added to the growing disappointment.

Lastly, the hygiene standards were deplorable. The restrooms were filthy, with overflowing trash cans and broken fixtures. The foul odor permeating the air was a testament to the club's neglect of basic cleanliness. It was clear that proper maintenance and regular cleaning were not a priority for the establishment.

In conclusion, The Queen was a colossal letdown in every aspect. From the unappealing ambiance and outdated music to the apathetic staff and lack of hygiene, my visit to this club was an evening I would rather forget. Save yourself the frustration and find a more vibrant and well-managed venue to enjoy...

Terrible service. A member of my group had a piece of plastic in his brunch entree. Another two members that do not eat pork asked kindly asked if they could have no bacon with their entree or have it put on a separate plate and our server rudely responded with “the kitchen doesn’t like substitutions.” Not sure how that’s really a substitution, it would take 2 seconds to just not throw bacon on a plate but ok. A fourth member of my group never got her food and we could not flag our server down. She eventually got it when we asked a different employee nearby. Lastly, we purchased tickets for our event through the link on the Queen’s website, which took us to Ticketmaster. The Ticketmaster info said the tickets were per table so our group bought tables accordingly. Arrived and the Queen staff told us we had to buy a ticket per individual and said they don’t know what happened. We showed them exactly what the ticket details stated about it being a per table basis and they said it was wrong and that we have to take it up with Ticketmaster. Ticketmaster was the avenue that their own site provided to purchase tickets for this event so I don’t get how they didn’t have this sorted out or couldn’t figure out any accommodation. We heard other guests were having similar issues. So we waited while they opened up “new tickets” for us to pay extra on the spot. Having this issue and then having poor service on top was inexcusable. Would not return...