Bob's Discount Furniture and Mattress Store — Attraction in Winchester

My husband and I recently had the pleasure of shopping for bedroom furniture at Bobs, and I must say, it was a refreshing experience that exceeded all our expectations! From the moment we arrived, we were greeted outside with a wheelchair before even making it to the store front due to a torn ACL and limited mobility on crutches, immediately making us feel at home and welcomed!

What truly stood out was the exceptional customer service. Our salesperson, Glen, was incredibly knowledgeable and attentive, but what I appreciated most was their non-pushy approach. He listened to our needs and preferences without trying to pressure us into making a quick decision.

As parents, we often worry about how our children will behave during shopping trips, but Glen was wonderfully accommodating and let us know treats were being served at the Cafe for them to help them selves. It made the whole experience enjoyable for everyone involved, allowing us to focus on finding the perfect pieces for our home.

In addition to the fantastic service, we found some great deals on beautiful furniture that fit our style perfectly. The entire process, from browsing to purchasing, was seamless and stress-free.

I highly recommend Bobs and Glen to anyone in the market for new furniture. If you're looking for a place where the staff truly cares about your needs and treats you like family, this is the spot! Thank you for making our shopping experience...

My husband and I stopped by Bob’s to check it out because we had never been before and to our surprise the furniture was super nice! Had no plans to really purchase anything at that time just wanted to browse. Upon walking in we received a warm welcome from Haley. While there we did decide to check out the kitchen tables and she was so helpful and listened to exactly what we were thinking about for what we may like to purchase down the road. We did end up picking something out for later on down the road and Haley sent me the info I would need for the future purchase so when the time came I would have everything I needed. My husband and I spoke about it on the way home and I said we have to ask for Haley when we come back and he agreed she was awesome! So we decided no to wait too long and actually picked out something different and all of a sudden I received a text from Haley asking if there were any questions I may have and it was funny because I was on the website. So I sent her what we’re looking at and she sent me the info I needed and we went back in on the next Monday and ordered our table and Haley was top notch! She is so personable and knowledgeable about the products and the whole experience was wonderful! I will definitely be back in the future and will be asking for Haley! You...

Kaitlyn was a wonderful salesperson. She took us to several pieces of furniture throughout our time in the store. There was no pressure as we shopped around. She periodically checked on us, as did some other salespeople. The store is just beautiful. We loved the unique pieces and bedroom furniture with "bling." There is a pretty little snack bar in the center of the store. There were cookies, ice cream, coffee, and drinks (free). We were able to rest and think about what we wanted. We bought a server, which we are using as a TV stand. The Betty line of furniture is really attractive and prices are reasonable. We ordered our server as a white glove delivery. That means delivery and assembly in our home. The delivery was a bit early. They texted us to let us know. Unfortunately, to my disappointment, there were some minor scratches. After calling customer service, they kindly offered to replace the server. I asked if they could repair it. Sadly, they don't have anyone to repair it until next month. Honestly, it's hard on my end for a replacement, so we'll wait. We will be back as everything went well and the furniture is cool and priced a bit below the standard furniture prices. Handicapped accessible (there's a wheelchair at...