Ulta Beauty — Local services in Winchester

Horrible experience here with a pickup order once. I had the confirmation email but did not bring my i.d since I was riding with my someone. NEVER had any issue with doing this before, in fact I had been to this location a week earlier and used the confirmation email with no problem. My husband went inside with the email to ask for my order and was refused. Two employees followed him outside and proceeded to discuss whether they should give me my order and made me feel totally uncomfortable for not bringing my id. They basically berated me for not bringing my id which was a simple mistake. They made an “exception” this one time for my order even though I had the confirmation email. It does not take two employees looking into the car staring at me and contemplating whether they are going to give me my order to accomplish the goal. I left with my order but feeling horrible about the whole experience. Going to Ulta is supposed to be FUN! Subsequent returns the employees aren’t friendly at all and always have an attitude. Will find another place to shop that’s not so stressful.

Response to Ulta: nobody suggested I could have simply made my husband the "alternate pick up person" on the app and he could have used his ID. Problem would have been solved in less than 10 seconds. Nevertheless, will...

Highly recommend visiting their salon for your next hair needs! I went in to get a botched color job fixed (went to the hair cuttery) and my stylist, Melissa could have not been more friendly and understanding of what I wanted. I really felt like she cared about my end hair goal. She told me it would happen in steps which I’m ok with since my hair is so dark. I absolutely love how my hair turned turned out on the first run and it was only to add money pieces and tone. It was a little purple at first (she forewarned me and oddly, I liked it) but after 2 washes, it has faded to an ashy blonde and I’m obsessed!! Like I said, she really listened to what I wanted and set a plan which honestly I have never done before with a stylist. I love the atmosphere- each stylist working were super friendly and they had helped each other when asking for advice on which toner to use for my hair. I will definitely be returning and I can’t wait for my next appointment!

I can also knock out a makeup haul while...

My wife had a horrible experience here. She went in to get platinum highlights and came out 4 hours later in tears. She didn't get what she ask for at all. She said when she saw what they had did she told the stylist it wasn't what she ask for she said the stylist came over with a bottle of something and said you'll need to wash your hair with this to get it the color you want. My wife said she told her she had been having her hair colored 20 years (else where) and has never had to buy shampoo to get her hair the color she wanted. My wife said in that case I could have just walked in purched this and not had you color my hair. Finally a manager came over that my wife told she refused to pay full price for something she didn't ask for. So she said after speaking with the manager she paid half price which I don't think she should have since she didn't get what she ask for. She will never go back here. She cried every time she looked at her...