Triad Electronics Service — Attraction in Winston-Salem

I have a T.V. that I got from Aaron's here in Greensboro, and it needed to be repaired. Aaron's uses Triad Electronics, and I made an appointment with this company last week for Monday (9/9/2013) between 9:30am and 11:00am. I got a call at 8:30am on Monday(they left a message) letting me know the part would not be in, and they would call me when it was. I called back later (the same day they left a message) and was told someone would call me back around 3pm (the time I requested since I had class). I received no call back! I just called about 20 minutes ago (today is 9/11/2013) to check on the part, and spoke with the manager (and according to him the "highest authority at Triad Electronics"), Mr. George Schultz (I am not sure about the spelling of the last name), and I can honestly say I have never dealt with someone so rude! I was getting frustrated because I was not being given a definite amount of time it would take for the part to be in, and of course with this frustration came an over use of my favorite filler word "like". Mr. Shultz proceeded to mock me, and wouldn't let me finish any sentence so to him it apparently sounded like I was just repeating myself. I guess in a sense I was, because I had to start the same sentence 5 or 6 times since he would repeatedly interrupt me saying "we don't have the part, and we can contact you when we do". The mocking consisted of him emphasizing my use of the word like with explanations he would give. For example, when he was explaining that the part for the T.V was not in he said: “we like, don’t have the part so like, we can’t like do like anything about it.” I don't think I've ever been more infuriated in my life! I finally got to ask the question I had tried to ask the entire conversation, which was HOW LONG DOES IT TYPICALLY TAKE FOR A PART TO COME IN?! He said anywhere from 5 to 7 days. I am not sure how this can be since the appointment was made last week, but my issue is honestly not with the lateness of the part because that I can understand, it was the absolute disregard of common decency displayed by the highest authority at Triad Electronics. I called Aaron's, and the manager there (as always) was great he explained that the work they do is great, but he apologized for the rudeness of the company's "highest authority". I'm complaining here because I feel like there is no other option to correct Mr. Shultz behavior, since he is the highest authority at Triad Electronics, and since they are contracted through Aaron's I have no other option for the T.V repair without having to pay out of pocket for it. I really wish Aaron’s would drop this company , and contract with...

This company was used by best buy as a third party repair company for my LG washer. This past fall the seal tore on my washer. They ordered the parts without looking at the washer which I was fine with at the time because it was clear this was the issue. When the part finally arrived the tech came and unfortunately fried the computer in my washer while he was changing the part. About three weeks later (and after I spent $150 having to do laundry at the laundrymat) it was fix. This week they were scheduled to come and work on my washer again but never showed. This time it was because my washer sounds like a jet plane is taking off when it spins and has continued to get louder since their last repair. After finding out that this company was assigned to do these new repairs, best buy customer service called to see why they didn't show with me on the line. After being told several different things, but getting no answers for the no show, the Best Buy rep asked for a supervisor and a man named George was put in the phone. When asked why I was never notified that they weren't coming his response was "it fell through the cracks." He also said they would come on Friday. I told him this was not possible and tried to ask him questions and explain the runaround I was given all day. His response was to talk over me and then ended the phone call by hanging up on me and the representative. Today this same company called to see if tomorrow worked to replace the parts with the ones they ordered, even though they never called to discuss what the washer was doing to begin with, they just relied on LG's bulletin according to George. So I called my warranty company this evening and was told that they listed that I refused service. To say this company is unprofessional is an...

So, why would a consumer who DIDN'T use this company's services write a 5-star review? It's a long story, but the bottom line is I called them in desperation after losing cooling in our LG French Door refrigerator (Don't ever buy one!) on the advice of LG. Problem is we live in Durham, a good hour and a half away, and the local LG repair (Triangle Appliance Repair) recommended by LG for authorized repair no longer works with LG. Chris at Triad Electronics took her time researching qualified repair folks near me, even though she would not be doing the work. She could not have been nicer or more helpful. Honestly, if you live in the Triad, this would be the first company to call for appliance repair. To close the circle, we are waiting for an actual LG technician to come out IN A WEEK to make the repair...hopefully. Thanks, Chris, for jumping in to help. They say character is revealed by the acts you do when nobody is looking. I say business character is revealed when you help someone in need even when there is no payback or payoff, just because it is the right thing to...