MonkeySports SuperStore - Woodbridge — Attraction in Woodbridge Township

Honestly, I had probably the best experience I've had in ANY setting in a very, very long time at this store yesterday. Back in December of last year I'd purchased a pair of Bauer Mach Supreme skates as kind of a mid-life crisis birthday gift to myself. These skates are complete overkill for someone playing hockey once/twice a week, however, I was thrilled with them (performance increased significantly over my 12 year old Reebok 11ks!) until a couple weeks ago when I noticed I could barely skate an hour on them before experiencing excruciating pain in my left foot. Since I was well past any return policy (plus I'd had them baked and sharpened) I figured I was SOL. I learned through google searching that the pain I had was caused by this stupid extra "navicular accessory" bone in my lower foot. I also found out that many skate shops perform a "boot punch" service that basically make a hole in your skate to ease sore spots like this. I called MonkeySports and they informed me they were able to do this.

So I brought my skates in on a Sunday and had the boot punch done - I figured I was set to go and was grateful that they did this at no extra charge. I left and immediately headed to a local public skating session where I tried them out, however, I still felt that nasty pinch. It was at this point I began to really worry. I figured my options were pretty limited - I'd now made a significant change to the boot structure, which I assumed would likely destroy any resale value of the skate. I also felt like taking an extreme measure like this was already a best effort and my options would either be to buy new skates, have surgery to remove or shave this bone (apparently an option and one that I was really NOT considering) or just hang them up after 34 years of playing. I went back to the store exasperated, but hopeful maybe there'd be something else that could be done.

I am so glad I went back in. From the moment I returned to the store, I had at any given time 3 to 4 MonkeySports team members trying to come up with different solutions to help me. I just want to reiterate that I'd bought these skates back in December. After trying several different approaches, they finally made one last larger punch to my boot. I put my skates on and could not believe it - the pain was GONE. Like, completely GONE. I was blown away to say the least. I am SO excited to get back on the ice again!!

So this review has gone long enough, but I want to finish it out by saying that this MonkeySports team is world class. It is so rare these days to have people actually, genuinely care about customer experience. This group worked to help me on a purchase that was already in the bank from December and at no single point did they seem ready to give up on my problem (even after I was getting ready to!). Thank you,...

We live in New York and it is 100% worth crossing the bridge if your child plays lacrosse. Monkey Sports has it all and their workers actually know about lacrosse unlike Dicks Sporting Goods or even worse if you are buying blindly on the internet. This is my daughter's 2nd big purchase at Monkey and the customer service we received is like no other store I have ever been to. As a mom who knows nothing about the sport, I needed someone to tell me what was best for my daughter, rather than what is the most popular or the most expensive one on the market. Mike, one of the head supervisors there, always comes over and greets all the customers. He tries to help everyone as much as possible but what I love the most is if he is uncertain about something, he will confer with another employee that does! He truly wants every single customer to be satisfied and happy. They stand by their products snd guide families to choose what is best. My daughter bought her HS stick there and now just purchased her College stick through them as well. Anyone who knows my daughter, knows she is NOT easy and can drive any worker crazy. How they dont lose their mind working with her amazes me. She was with Mike and Kenny for over 2 hours in the store on and off trying to determine which stick was the best option for college lacrosse. Why does monkey sports stand out? Where are u getting service like that? Where are you going to find customer service where they actually test to see which stick is right for a child and not just try and sell the most popular or most expensive? I dont know any other place except Monkey. People will travel over an hour to come here because they are that good, and are so knowledgeable. I will be a lifetime customer here, and truthfully Mike and Kenny are amazing. Patience of a saint! My daughter has won several awards this past year in lacrosse and she swears it's because of the sticks purchased here from Mike and Kenny. Trust me, do not go anywhere...

Went to get skates sharpened, and requested 3/8 hollow. Skated on them the following day, and had no bite on my skates. I’ve been playing hockey for 25 years and know when skates are sharpened properly, these were not. This was my first time getting my skates sharpened there and probably won’t go back to get this done. Prior to getting my skates sharpened, I did inquire if they profiled skates, and it was noted that the Sparkx machine has been broken for quite some time, but can be done by hand. Needless to say, I’m glad I didn't have them profile the skates, who knows how the skates would have performed. If this (Sparkx) isn’t being fixed anytime soon, I’d recommend additional training for those manning the skate sharpener in the back to avoid players from having poor performing edges on their skates. Additionally, I bought a pair of shin pads, and was greeted by a rude cashier, who failed to remove the magnetic security tag on them, which was a pain to remove, but I had wire snips to get them off. Unfortunately, there aren’t many options in NJ when it comes to purchasing hockey equipment, but be aware when you do request a specific hollow outside the standard 1/2 cut, to check the edges...