Vivaah Bridal Studio — Attraction in Woodbridge Township

I am a very patience person and understanding but this business has forced me to write this negative review and let future buyers know how it operates.

This place is a joke and should not be in the retail industry. Avoid this place if you plan to order anything custom especially for your wedding. They do not hold there promises nor deliver what you paid for.

They ruined my wedding for my father that was excited to wear his Indian outfit to match the rest of the family. Now he cannot because these folks. There is nothing they can do right now fix this. I hope this does not ever happen to anyone.

They promised and assured his outfit would be at our doorstep. He order it two months in advance. It never came... fast forward a week and a half after my father left a message the day he was promised to get it. They come up with a story that the UPS truck driver dropped the shippment off to a person in a car and they sign off on it. UPS does not deliver on Memoral day which is the day they said someone signed for it. Nor does a UPS driver ever drop a package that is not the designated address. They had the odasity to lie about this. I have owned a UPS store and I know their protocols.

After this issue they didn’t apologize and shrugged it off that this happens. At this point my wedding is a week before. Then lied again saying that they will expedite another outfit from India within 7 business days. It’s tueday today and the out fit has not arrived. My father called them 15 times today and left countless messages. Not one phone call back. If I owned this business and this happened to my client I would keep them informed throughout the week. Your business is based on referrals and reputation. This business horrible about their customer serivce and delivering what you paid for. I do not recommend anyone doing business with these folks. Stay away from...

When I first came to Vivaah to find bridal outfits for my Hindu wedding ceremony, Chandni Kakar was incredibly helpful in not only helping me find two different outfits, one being already stitched and readymade. But she also helped me brainstorm a way to custom stitch a bridal lehenga for the main event. I believe both Vivaah and Silver Tulip are owned by the same people so it was great to have two different stores as a variety for selections. I showed her and her colleagues photos of how I would like my bridal lehenga to look and chose the color and aspects from the other dresses they had there, and paid upfront not knowing at all how the dress would look or how it would come out. I went to pick it up 3 months later and it was absolutely perfect and royal. For a dress that I haven't even seen before, they really listened to my needs and created a beautiful outfit that looked incredibly royal and gorgeous. The second time I went here to pick up my dress, I went with my maid of honor. Neil Kakar helped us by letting us know that they are creating a more organized system for custom designs and that they want to continue to help people like me who have custom needs, find the perfect wedding dress of their dreams. The team here is incredibly nice, thoughtful, and careful with everyone's individual needs and wants! Neil also helped my best friend and maid of honor who is not Indian, understand the concept of a saree, how it is tied, and the materials needed in order to tie a good saree. One thing I will say is that I do hope they begin to also create a more organized system to call people back when the lehengas are ready. I was able to pick it up but I never received any phone calls even though I noted down the correct number...

Had a terrible and completely unprofessional experience here with a custom bridal order and ready made tailoring and would not recommend at all. Hard to believe they've been in business for as long as they have, but I think their good customer service is reserved for people who spend thousands of dollars there - they seem very elitist. Big selection of dresses and they are beautiful, but overpriced - I'd recommend Fashion Queen or Miss India for better prices. Nazranna's prices are higher, but their customer service is better. Tailor is sloppy, unprofessional, rude, and his charges are extremely high and the store takes zero accountability for this work. If you get a dress here, I strongly recommend going to another tailor. For reference, he wanted to charge $110 for blouse and skirt fitting - I went to another tailor 5 mins away who did it for $20. They lied about every single timeline they gave me. I called to confirm my alternations were complete - they said yes - I go in two weeks later and no one can find the dress and they finally realize it is still at the tailor's and alterations weren't even started. He rushed through 1 of 3 alternations needed and and gave it to me and said he lost my measurements for the other alterations ... and somehow that was my problem? Without even an apology. Unbelievably rude behavior. And the 1 alteration he did was sloppy, which I wasn't surprised about since he did it in 15 minutes, again, zero integrity in his work. Very difficult to get in touch with over the phone, whether it's a store number or cell number, they rarely pick up and will always prioritize a new sale over following through on an...