Los Canelos — Hotel in El Calafate

I would strongly recommend against visiting. I ate here three nights ago. The lamb mains we ordered were still cold/frozen in the middle despite being apparently pre-cooked through. When we sent it back the same plates came back having been microwaved or heated in some way. We decided it wasn't a good place to eat and offered to pay for everything except the mains (which we hadn't eaten). When we said we shouldn't pay for the uneaten small side salad they called the police.. in about 2 minutes of this discussion starting. The chef/owner stood in front of the main door until the police arrived stopping us from leaving. We wanted the situation to end so paid for everything including the salad except the mains. They still made us wait until the police arrived. Once the police arrived we had to deal with the situation of the owner/chef throwing accusations at us (we don't know what they were as only speak basic Spanish). They then decided they wanted us to pay for one of the (uneaten) mains. After broken discussions with them and the police we decided to pay to end the situation out of fear of it escalating and the police feeling the need to arrest us. The policeman seemed to think the situation was ridiculous - holding his head in his hands. I know the story sounds ridiculous but we were polite and calm at all times. It's unbelievable how quickly they called the police. The manager was extremely rude and aggressive. The whole experience very demoralising. Completely over the top. Just not a place anybody should visit if they want good food or a good experience. There's no point you should be served food that is potentially unhealthy then aggressively made to pay for it. I don't normally write reviews. But I really feel the need to warn people...

I would strongly recommend against visiting. I ate here three nights ago. The lamb mains we ordered were still cold/frozen in the middle despite being apparently pre-cooked through. When we sent it back the same plates came back having been microwaved or heated in some way. We decided it wasn't a good place to eat and offered to pay for everything except the mains (which we hadn't eaten). When we said we shouldn't pay for the uneaten small side salad they called the police.. in about 2 minutes of this discussion starting. The chef/owner stood in front of the main door until the police arrived stopping us from leaving. We wanted the situation to end so paid for everything including the salad except the mains. They still made us wait until the police arrived. Once the police arrived we had to deal with the situation of the owner/chef throwing accusations at us (we don't know what they were as only speak basic Spanish). They then decided they wanted us to pay for one of the (uneaten) mains. After broken discussions with them and the police we decided to pay to end the situation out of fear of it escalating and the police feeling the need to arrest us. The policeman seemed to think the situation was ridiculous - holding his head in his hands. I know the story sounds ridiculous but we were polite and calm at all times. It's unbelievable how quickly they called the police. The manager was extremely rude and aggressive. The whole experience very demoralising. Completely over the top. Just not a place anybody should visit if they want good food or a good experience. There's no point you should be served food that is potentially unhealthy then aggressively made to pay for it. I don't normally write reviews. But I really feel the need to warn people...

I would strongly recommend against visiting. I ate here three nights ago. The lamb mains we ordered were still cold/frozen in the middle despite being apparently pre-cooked through. When we sent it back the same plates came back having been microwaved or heated in some way. We decided it wasn't a good place to eat and offered to pay for everything except the mains (which we hadn't eaten). When we said we shouldn't pay for the uneaten small side salad they called the police.. in about 2 minutes of this discussion starting. The chef/owner stood in front of the main door until the police arrived stopping us from leaving. We wanted the situation to end so paid for everything including the salad except the mains. They still made us wait until the police arrived. Once the police arrived we had to deal with the situation of the owner/chef throwing accusations at us (we don't know what they were as only speak basic Spanish). They then decided they wanted us to pay for one of the (uneaten) mains. After broken discussions with them and the police we decided to pay to end the situation out of fear of it escalating and the police feeling the need to arrest us. The policeman seemed to think the situation was ridiculous - holding his head in his hands. I know the story sounds ridiculous but we were polite and calm at all times. It's unbelievable how quickly they called the police. The manager was extremely rude and aggressive. The whole experience very demoralising. Completely over the top. Just not a place anybody should visit if they want good food or a good experience. There's no point you should be served food that is potentially unhealthy then aggressively made to pay for it. I don't normally write reviews. But I really feel the need to warn people...