Park Hyatt Mendoza — Hotel in Mendoza

Had a three night stay. This hotel leaves me confused about how to rate it. The staff were from good to excellent. Front desk was nice, the staff at the bar/ restaurant in the hotel’s interior courtyard were excellent, they went above and beyond. The location is excellent, plenty of places to walk to. I did not dine or drink at the front, street facing patio restaurant, but I did have breakfast in that restaurant each morning. Service there was fine and this hotel did graciously provide us with complimentary breakfast, which was a nice gesture. This buffet still lacks what Park Hyatt’s standards should be, but it was better than the Park Hyatt Buenos Aires. I’m starting to think that Argentina just doesn’t “do” breakfast. If two Park Hyatts in one country sorely disappoint for breakfast, I think it’s a clue that breakfast isn’t their thing. But I suppose nobody goes to Argentina for the famous breakfasts…and their lunches and dinners are spectacular there. There is a busy and fairly large casino in the hotel, lots of locals there. I think it’s the first casino I’ve ever been where the staff we not friendly, helpful, etc. Normally when a business is legally fleecing money from customers they at least make them feel welcomed and appreciated. Not at this casino… Now to the real problem with this hotel. It’s worn out, torn, stained and scuffed everywhere. Literally, that’s not an exaggeration. From the lobby to the halls to the rooms. This hotel is in serious need of an update and refresh. Imagine a 40 year old Hyatt Regency in Orlando that has been trampled by millions of people and never had a fresh coat of paint. That’s this hotel.

Is this hotel option in a great location and acceptable condition and can you get a good nights rest? Yes. Is this anywhere even close to the conditions a Park Hyatt brand should allow?...

We just completed our stay at the hotel. We had two rooms for four nights. The hospitality that we received was absolutely amazing. My husband and I have been Hyatt globalist’s for the past 20 years and your hotel and the service we received is in our top 5 hotels worldwide. We so appreciated the upgrades we received, the support from the concierge, and everyone’s willingness to answer our questions and go the extra mile for us. The hotel’s commitment to customer service is amazing and will be forever thankful for the opportunity to stay at this. property. ||The concierge helped us with transportation for all of our lunches and dinners and tastings. Our driver, Martin, throughout the trip was amazing. First, he was always on time and always knew exactly where to take us, always getting us there on time and staying through our long tastings and lunches. He gave us background on all of the places we were visiting and answered all of our questions from ice cream recommendations to geography to music in Argentina. His English was excellent and he was always extremely professional. I would rate him 5+ stars on a...

I recently stayed at the Park Hyatt in Mendoza and, while the location is certainly a highlight—offering convenient access to local restaurants and attractions—the overall experience fell short of expectations, especially for a hotel positioned as five-star.

Pros: • Great location, within walking distance to many restaurants, shops, and tourist sites.

Cons: • The room was not as clean as expected. There were noticeable stains on the carpet, which immediately gave off a worn-down feeling. • The bathroom lacked basic ventilation; no exhaust fan made it stuffy after a shower. • The walk-in shower had poor drainage. Water remained pooled on the floor overnight, and housekeeping had to mop it the next day. • Breakfast was overpriced and underwhelming in both selection and quality.

Overall, I would rate this as a three-star experience at best. The amenities and service do not justify the premium pricing, and I expected a much higher standard of cleanliness and functionality from a hotel of...