Spring Hill Terraces Motel & Apartments — Hotel in Brisbane City

I stayed from the 4th - 5th of October 2023, I booked and got a basic room with a balcony (Room 18). Serviced and cleaned, windows have no fly screens, not that it was really an "issue." The shower was good, and there was decent pressure but not a wide spread, again not really an "issue." The exhaust fan in the bathroom didn't work. That I noticed. 1 Electric gate to enter and exit. You'll need to call reception to get in as you arrive. Phone number on gate. (Bit of a hassle if you ask me. Should be able to park up outside and walk into reception without making a call.) Small and tight parking spaces, but not going to complain considering you'll have to pay on the street if you find a parking spot. If you drive a 4wd that's lifted and has a roof rack with things on top, you may not be able to drive in and will have to lark on the street. I had my Hilux 2in lift 32in tyres with a toolbox on the back, awning on top, and I just made it in. There are no signs on maxium height at the gate. (Wouldn't hurt to have a sign saying maximum height of vehicles, and you enter the gate. Damage tp yours and others property could be avoided.) 2 stairways up to the first floor, the main stairway being through reception or the 2nd in the car park. Although the 2nd stairway may only be passable via the 1st floor if the manager or workers close the door of a night. (Lock on the outside unlocked in the inside.) You'll have to use the 1st and main stairway. Wifi available, tv has netlfix and other streaming services as well as normal TV channels. Air-conditioned. Small pool and...

The manager was the rudest person and was completely uncontactable. The hot water wasn't working, the property is clearly damaged and is in need of maintenance, bathroom was not even properly cleaned, wasn't given the wifi instructions, it's winter and there wasn't even a doona on the bed, a used one was in the cupboard and I would never stay there again. Manager claims that the water was working and I turned the wrong tap, which clearly only an idiot would believe as all taps were testing including the shower. As a accommodation supplier myself, I was disgusted mostly by the service but the facilities are completely run down. Manager refused to give me the owners information. Will be lodging a formal complaint and also notifying the Brisbane City Council. Manager tried to lie after I left at 7am to go and find a shower somewhere that worked, he tried to tell me there was no issues and lied that it was working after I left which isn't true. He clearly has a defective room that he rents out. As I booking.com.suppplier myself (with 10/10 reviews), I am deeply disturbed that he is allowed to operate on booking.com. Absolutely shocking. I am sure the only reason why he said that is so he didn't have to issue any form of refund. As a justice of the peace and a accomdation supplier, this isn't something I would ever make up. This is my very first bad review for somewhere I have stayed. I will be contacting the council, the owners and telling everyone I can not to...

No longer a Comfort Inn - Contact them direct to book as the website is not under control of the owner, and when you search on it only other C.I. properties are displayed. Avoid any other booking sites and book direct by phone for a better price like we did, it was worth making the phonecall.||The good points...|- Happy with our room and price|- Location very good not much of a walk from Fortitude Valley Station|- Our booking had 'renovated room' and certainly had no issues of note.||The less than perfect points...|- No pedestrian entry, you have to enter via a garage gate and until you've checked in you have to ring their phone number (displayed on the gate) to be let in the first time. |- Johann isn't what I'd call the most gifted people person. We had no issue, but speaking for myself it wasn't a warm welcoming kind of interaction.|- Have to pay a $100 bond to get a second key. Probably at least partly due to a key also needing a proximity tag to get in/out of the garage door and those won't be cheap if one goes missing. ||Would definitely stay again. I think it's a great balance of location and cost, and now I'm clear on how the entry and exit stuff...