Capricornia Apartments — Hotel in Gold Coast City

Stayed for three nights in a three bedroom apartment on the 15th floor (unit 58). Upon opening the front door we were blasted by the overwhelming smell of bleach, we quickly ran around opening all the windows so that we could actually breathe. The apartment is OLD, with furniture dating circa 1980’s, there are also no fly screens so at night if you need to leave the windows open you get to share your space with moths and mozzies. The plus to this apartment is the view and location - easy walk to shops, restaurants and the beach, a negative was the shower which regularly ran cold mid wash. But my favorite part of the stay was our last day, our online booking reservation stated check out was 12pm, at 10:30 we had a knock on the door stating we needed to leave as the cleaners were coming, I rang down to reception to let them know that our booking stated a 12 o’clock check out only to be abused by Sue at the front desk who would not listen at all and basically called me a liar as they didn’t do 12pm check outs. I stated that I had the email confirmation and she demanded I come and show her. Upon arriving to reception Sue in all her politeness had highlighted a print out which stated a 10am check out, I said that if she would allow me to show her my booking I could prove that we did indeed have a late check out to which she called a colleague over to witness my “lie”. Showing my confirmation rendered Sue silent with the other staff member apologizing multiple times stating this had been a mistake but we were in fact correct. After such hideous customer service, dated accommodation and multiple mozzie bites I will endeavor to find alternate accommodation on my next visit to...

Stayed for three nights in a three bedroom apartment on the 15th floor (unit 58). Upon opening the front door we were blasted by the overwhelming smell of bleach, we quickly ran around opening all the windows so that we could actually breathe. The apartment is OLD, with furniture dating circa 1980’s, there are also no fly screens so at night if you need to leave the windows open you get to share your space with moths and mozzies. The plus to this apartment is the view and location - easy walk to shops, restaurants and the beach, a negative was the shower which regularly ran cold mid wash. But my favorite part of the stay was our last day, our online booking reservation stated check out was 12pm, at 10:30 we had a knock on the door stating we needed to leave as the cleaners were coming, I rang down to reception to let them know that our booking stated a 12 o’clock check out only to be abused by Sue at the front desk who would not listen at all and basically called me a liar as they didn’t do 12pm check outs. I stated that I had the email confirmation and she demanded I come and show her. Upon arriving to reception Sue in all her politeness had highlighted a print out which stated a 10am check out, I said that if she would allow me to show her my booking I could prove that we did indeed have a late check out to which she called a colleague over to witness my “lie”. Showing my confirmation rendered Sue silent with the other staff member apologizing multiple times stating this had been a mistake but we were in fact correct. After such hideous customer service, dated accommodation and multiple mozzie bites I will endeavor to find alternate accommodation on my next visit to...

It was a little cheaper than other places for a reason! The superior refurbished room we had was far from that and just satisfactory at best. It was very dated & probably refurbished 10 years ago. We had issues from the start, first of all the cleanliness was not up to par especially the bathrooms around the toilet area and the dust under the coach and bedside tables was thick. We couldn't use the washing machine for a few mornings due to a leak, the door on the bedroom slider exterior door literally fell apart. It was 'fixed' shut so for the last 4 days of our stay (no fresh air in the bedroom). The oven didn't work but to be fair it was at the end of the 7 night stay so no biggie but beware if you are planning to cook, check everything works. Also, forgot to mention that one of the pillows had blood stains on it when we first arrived (i just put it in the wardrobe). The property managers were fairly quick to try and fix things but they should be proactive, I got the impression that they knew things are breaking but wait until it is reported by a holiday maker. This isn't the way to treat paying guests and very poor customer service. All the above shows that the place is in need of some heavy maintenance and refurbishment. The location is the only thing going for this place. Would not recommend to anyone or stay again even...