Rumba Beach Resort — Hotel in Sunshine Coast Regional

We finally had the opportunity to meet a few wonderful hosts in person: Mariana, Ines and Jackson! They were most gracious, efficient, and definitely guest-focused!

However (isn’t there always an “however”?) an issue occurred regarding a malfunction television set. This was reported on Sunday. 2 April; the engineer came to our room and confirmed the existence of the problem. He indicated he could not replace the television until Monday. We were not compensated for the missed night with a few round-about-reasons as to why not, e.g., 1) the rooms are individually owned and the owner had to be contacted to authorize the purchase of a new television which could not be done until Monday; 2) had we reported the issue earlier, a replacement television might have been available; 3) it was neither the fault nor the responsibility of the Rumba staff that the television failed; 4) the front desk did not have the authority to offer compensation. These “reasons” are interesting but did not address the root issue, namely we were denied benefit of the full amenities expected for the duration of our stay.

Now, to a much larger issue and significantly more important: On Monday morning, 3 April, DESPITE OUR HAVING THE “DO NOT DISTURB” SIGN INDICATED ON OUR DOOR, THE ENGINEER DISREGARDED IT AND KNOCKED LOUDLY SEVERAL TIMES! When I opened the door he indicated he was there to install the new television. When I firmly pointed to the “do not disturb” sign that he did not respect, he repeated that he was there to install the new television. Needless to say, my wife and I were both very upset as we were still in our dressing gowns and were leisurely enjoying a cup of coffee on our balcony. This instance certainly ruined our stay!! The front desk staff did not even apologize for the intrusion. When checking out on Tuesday, 4 April, when I mentioned the violation of one of the most sacred policies of any hotelier (i.e., honour and respect the “Do Not Disturb” sign of the guest, then, and only then, were we told they were sorry but that the engineer was only doing his job☹

As a follow-up, I sent an email to the General Manager and he replied that the "Do Not Disturb" sign was for housekeeping only -- so, beware that if you want an afternoon nap or merely want to be left alone, the "Do Not Disturb" sign will NOT prevent an unwanted intrusion! All rooms have southern exposure, meaning no sun even on balcony no restaurant (meaning no breakfast (free muffins), no lunch, no dinner) much too noisy for a...

Worst experience and disappointing and aggressive response from management. Do not stay if you want a stress free holiday. We arrived at 5:45pm for late check in due to lockdown ending (which the property was aware of and had forwarded instructions). No answer on either of the phone numbers provided - for 2 hours! 60 phone calls were made to the numbers in this time with no response. Finally able to check in after sending a Facebook message and another staff member coming from home to check us in. We were polite to the staff member as she had gone out of her way to help us, however this was later used against us. There was also another family in the same predicament as us, and they were told ‘tomorrow we’ll work out how we can make this up to you’. We were given a (cheap) bottle of wine on arrival, had no contact from management the next day with an apology or explanation. On checkout we said we weren’t happy, and the stress and uncertainty we experienced was unacceptable. Was advised the general manager would contact us. This didn’t happen until a complaint was lodged with booking.com, and then we were unable to get hold of him to return the call as he consistently had ‘just stepped out for the day’. The phone call we finally had was disappointing to say the least. Absolutely disgusted with how we were treated. The general manager was incredibly aggressive, cut me off and talked over the top of me. At no point was I able to discuss the issue without being attacked, and apparently because we were nice ‘there wasn’t an issue’. 2 hours is a perfectly acceptable amount of time to wait to check into the accommodation according to the manager, and the request for a refund of the first night was literally laughed at. Appalling behavior for a ‘5...

4.5 / 5 Stars. Highly recommend and would stay here again. Great location for a romantic get away or for family fun.

My husband and I stayed here as part of our honey moon. This place is really right on the beach, the flags were set up practically right outside the hotel, it has a great location. The hotel also has great access to a wide range of restaurants, cafes and taverns. We were very happy with our stay.

The one bedroom apartment was fantastic, very spacious and nicely decorated. The bed was very comfortable and soft, as were the pillows. The bathroom was a really good size, double shower with a good sized spa bath. The parking was good as well, free and easy to find, get in and out of. The kitchenette was fully outlaid with a full size fridge, oven, dishwasher, microwave etc. Also had a private laundry and dryer in the room. The airier included for the room was also of a great help to allow simmers and towels to dry.

The staff were extremely friendly and helpful. The bar down stairs was great, with happy hour of the evening and a compliment continental breakfast in the mornings. The pools were fantastic as well, choice of a cool pool, a heated pool or spa.

The only issue that I have with this hotel was the lack of sound proofing. Nearly every day we were woken up early by the sounds of trucks or traffic outside , which was not the hotels fault but a little annoying. The corridor leading to the rooms needs a little more plant growth to make it a little more...