Best Western Plus Amedia Art Salzburg — Hotel in Salzburg

The hotel was more conveniently located for public transportation (trolleybus) to Salzburg city center than I had expected. Many lines pass right in front of the hotel, and there is a large shopping mall and supermarket next door, where we could easily purchase groceries during our stay.Despite the hotel being very busy and crowded with guests, the staff at the reception desk and the breakfast restaurant were all friendly and attentive.The view from the hotel lobby was also very nice.One neutral point is that the hotel's entrance sign on Sterneckstrasse could be improved. We spent about two minutes walking around the building trying to find the entrance. Perhaps you could consider adding more signage or a clearer indication of where the entrance is?Unfortunately, I encountered some issues that overshadowed these positive aspects.Having had a very satisfying experience at a BW hotel in Bologna, Italy (which I hadn’t expected much from since it was just a one-night stay during a road trip, but everything from the breakfast to the bed and interior was fantastic), I had high expectations for this BW Plus hotel as well. Since I visited during a busy tourist season, I didn’t expect an early check-in and everything seemed fine until I entered the room in the evening.First, I found what appeared to be traces of a previous guest in the toilet—yes, a small spot of something brown. It was tiny, less than a quarter the size of a fingernail, but it was still noticeable. I have poor eyesight and often get scolded by my wife for not noticing things like this.I also noticed similar dried brown stains on the bathroom floor, which I assumed were the same thing.The showerhead had limescale and mold, which didn’t leave a good impression. These are issues that could be easily resolved with a bit of bleach, and I thought it would be nice if the housekeeping staff paid more attention to such details.The most disappointing thing was the pillow filling, which I’ll simply attach a photo of here.Many guests, especially those from Asia, praised the breakfast highly in Google reviews, so I had some expectations. However, having stayed at many hotels in Europe, I didn’t find it particularly special. In terms of taste, I would rate it around 70-80 out of 100.(To be specific, I would compare it to breakfast at other four-star hotels like the Grand Hotel International Prague or the Holiday Inn City in Düsseldorf)In conclusion, despite these issues, I still want to give the hotel a 4-star rating.This is because I was able to book a room just two weeks before my trip for a rate of around 150 euros per night, which is quite reasonable during peak season in this area. I am confident that with a little more attention to cleanliness and room hygiene, this hotel could quickly improve its customer satisfaction.Despite the concerns about hygiene, I was overall satisfied with my stay at this hotel.This review is written not as a criticism but as a form of encouragement.Thank you to the staff and management at the Best Western Plus Amedia Art...

Complaint and Review:📌 We had a serious issue during our stay at the hotel due to a major mistake by the staff. Although we had not checked out of our room, one of the employees mistakenly marked the room as vacant and rented it out to a new guest. As a result, someone entered our room while I was inside without clothes. This was an extremely distressing and unacceptable situation.

When we raised the issue with the hotel manager (a woman), her initial reaction was to insist that the mistake was ours, not her staff’s. Her attitude was very unprofessional and uncooperative. Despite the obvious errors made by the hotel staff, she refused to acknowledge them at first.

After a long discussion and explaining the situation in detail, she finally realized the mistake was indeed from their side. Even after this, when we expressed appreciation for her eventual understanding, her response was cold and unfriendly.

Rating and Feedback:🔍 This experience was extremely disappointing and unprofessional. Such a serious lapse in security and guest privacy is unacceptable in any hotel. The poor handling of the situation by the manager only made things worse. I do not recommend this hotel, especially due to the lack of accountability and poor customer service shown by the management.

To the Hotel Manager:🚨 We would like to share some constructive feedback to help improve guest experience at your hotel. Based on our recent interaction, we believe the following areas could benefit from further training and development:

• Customer Interaction Skills: Learn to receive guests with warmth, maintain a positive attitude, and demonstrate respect regardless of the situation. • Active Listening: Pay close attention to guest complaints or concerns without interrupting, and show that you genuinely care about understanding the issue. • Problem Solving with Empathy: Instead of immediately blaming the guest, take the time to investigate the matter calmly and neutrally. Empathy goes a long way in resolving conflicts. • Owning Mistakes and Accountability: When a mistake is clearly from hotel staff, it’s crucial to acknowledge it and offer sincere apologies. This builds trust and credibility. • Communication Tone and Body Language: A smile, friendly tone, and approachable posture can greatly improve the guest’s perception of the hotel, especially during stressful moments. • Conflict Resolution Skills: Develop the ability to de-escalate situations and offer immediate, appropriate solutions without defensiveness or delay. • Consistency in Hospitality: Positive guest experiences depend on consistent service from all staff — including management. Your leadership sets the tone for the rest of the team.

We hope this feedback is taken in the spirit of improvement and excellence. Every guest interaction is an opportunity to make a lasting positive impression — or a damaging...

Firstly the plus point. . Convenient for the buses to and from the airport. Was a 30 min walk into the centre but we didn’t mind walking so that was ok.||However, the downsides. We had a booked a triple room through Thomas Cook. 3 ladies on a trip to the markets and sound of music tour. We arrived at about 7pm. On reaching the room, there were 2 proper beds made up and a futon tucked away in the corner which was still folded up. There were also only 2 towels and 2 mugs and limited tea and coffee. I went back down to reception to speak to the young chap on reception. I advised him that the room was only made up for 2 and asked if we could have some bedding for the futon. I was told a colleague would be sent up. ||About 5 mins passed and the young man himself came up just with a sheet which he practically threw on the futon which we had opened up ready. We checked with him that we would get a duvet and pillow and he muttered that he only had one pair of hands and he would be back. He then came back with just a duvet, muttered again and then went and came back with the pillow. We said we were happy to make the bed ourselves but he again muttered that he was on his own and couldn’t do everything. We left it there as he was obviously stressed. We went out for food and came back and we had been given another towel and mug but no more tea and coffee.||On the Friday evening we went for a drink in the bar. The same young chap was on the bar as well as reception. We ordered drinks, when we asked the price of one drink (we wanted to pay separately) he said I’m not sure probably about 6.90€. !!!||We then asked about toiletries as it says to ask on reception. He said he would have a look but then Came back and said he was on his own and he didn’t have a key for the cupboard and we would have to wait until the morning. After this we just couldn’t be bothered anymore. The young man certainly wasn’t happy working and obviously doesn’t like being in hospitality. ||Unfortunately we...