Wyndham Sao Paulo Paulista — Hotel in Região Imediata de São Paulo

Bom, ficamos 4 dias nesse lugar que se denomina um hotel. Quando chegamos a recepção foi razoável, pedimos um quarto casal, o qual foi avisado com antecedência mas não tinha, ficamos a 1 noite em um quarto com duas camas de solteiro. No segundo dia liberaram um quarto casal as 10h, fizemos nossa mudança. Ambos os quartos com móveis com muitas marcas de uso, uma televisão mini que deve ter seus 10 anos e um pacote básico da claro. O wifi desconectava a todo momento pedindo para fazer login. No 2 dia faltou luz no hotel (o qual eles haviam avisado que haveria manutenção porém ficaríamos no gerador) o que não ocorreu. Permanecemos mais de uma hora sem energia e quando voltou o ar condicionado não funcionava, liguei na recepção 4 vezes no período de duas horas, a atendente dizia que a manutenção viria e literalmente ignoraram, permanecemos os outros dois dias sem Ar. O café da manhã razoável.. os atendentes do restaurante deixam a desejar no atendimento (principalmente os homens), mas o pior não foi isso. Saímos do quarto e esquecemos uma sacola com 3 sapatos, chegando no estacionamento lembramos da sacola e voltei pra buscar. Chegando lá só havia 2 sapatos mas pensei que tivéssemos descido, belo engano, subi, procuramos, as camareiras assim como a governança foram solicitas (O RAPAZ DA RECEPÇÃO FAZIA CARA DE DEBOCHE E POUCO CASO, BALANÇANDO A CABEÇA DIVERSAS VEZES, SÓ FALTOU CHAMAR DE DOIDO), pois bem, depois de MAIS DE UMA HORA PROCURANDO, DESCOBRIRAM QUE O RAPAZ FO FRIGOBAR (frigobar parece ser o restaurante) ENTROU NO QUARTO, ABRIU A SACOLA E PEGOU A BOTA DA MINHA ESPOSA!! SÓ DEVOLVEU QUANDO FOI CONFRONTADO PELA GOVERNANTA, UM ABSURDO. RESUMO, existem hotéis melhores e mais em conta na região, não recomendo a hospedagem.

Well, we stayed 4 days in this place that calls itself a hotel. When we arrived, the reception was reasonable, we asked for a double room, which was notified in advance but was not available, so we spent 1 night in a room with two single beds. On the second day, they released a double room at 10 am, so we moved. Both rooms had furniture with many signs of use, a mini TV that must be about 10 years old, and a basic package from Claro (a telecommunications company). The Wi-Fi disconnected all the time asking for login. On the second day, there was a power outage in the hotel (which they had warned would have maintenance, but we would stay on the generator), which did not happen. We were without power for over an hour, and when it came back, the air conditioning didn't work. I called the reception 4 times in a two-hour period, and the attendant said maintenance would come and literally ignored us. We spent the next two days without air conditioning. The breakfast was reasonable, but the restaurant attendants leave something to be desired in service (especially the men), but that wasn't the worst part. We left the room and forgot a bag with 3 shoes. When we reached the parking lot, we remembered the bag and went back to get it. When we got there, there were only 2 shoes, but I thought we had taken one pair down. I went up, we searched, the housekeepers as well as the management were helpful (THE GUY AT THE RECEPTION MADE A MOCKING FACE AND PAID LITTLE ATTENTION, SHAKING HIS HEAD SEVERAL TIMES, HE ALMOST CALLED US CRAZY), well, after OVER AN HOUR OF SEARCHING, THEY DISCOVERED THAT THE GUY FROM THE MINIBAR ENTERED THE ROOM, OPENED THE BAG, AND TOOK MY WIFE'S BOOT!! HE ONLY RETURNED IT WHEN CONFRONTED BY THE HOUSEKEEPER, UNBELIEVABLE. IN SUMMARY, there are better and cheaper hotels in the area, I do not recommend...

I arrived to the hotel after 28 hours of traveling, tired and lacking of sleep and jet lagged. For some reasons both my debit card didn’t work and my bank is closed considering the time difference. They won’t accept another currency. I understand the policy however I had cash in USD and was offering to use it as deposit so I could exchange money the next day. I was not allowed. For a brand like Wyndham, there is absolutely no empathy, no customer service no help extended. The receptionist Manoel, this man was so unhelpful. I had to go around Paulista for an hour to look for a currency exchange place on a winter night. After I paid, there was even no staff to assist with the luggage. The hotel room is worn and the cupboard is hideous. I am a hotelier myself and the service was unacceptable. I would have been a different scenario if I did not have the cash for a deposit, all he did was insist that the administration did not allow, no further resolution offered. Wydham being a US brand and not allowing USD in payment or at least a deposit was a...

Not sure how this can be labeled as a 4 star hotel. Pros: pretty good internet, location, and reception, even though when checking out the receptionist saw someone cut in front of us yet still helped them first. We arrived at 11am and was not able to check in early, but the receptionist was kind and let use drop off our bags and said would text us if our room was ready early. It wasn’t ready until the actual check in time sadly. Overall, I was disappointed by the hotel. The room itself was very oddly placed and old looking. There wasn’t even an outlet by the bed and all the other few outlets didn’t have international sockets. The sink handle would leak, the shampoo, conditioner, and soap were all in reusable bottles from the $1 store that had no affect. The breakfast was disgusting. Undercooked and raw dough, old juice, and overall limited options. Even the elevator was dirty. Highly recommend other nearby hotels...