Hotel Plaza — Hotel in Punta Arenas

I stayed here twice on my trip to Patagonia and my experience was colored by the room I was assigned each time. ||Location is great - right on the Plaza de Armas in the historic center of the city and a short walk down the hill to restaurants and the waterfront. It was a $20 cab ride (Uber) from the airport. One downside of the location is that parking is impossible - stay elsewhere if you have a vehicle (as I did on my second stay).||Staff were helpful and friendly in both Spanish and English. This is an old-school hotel with shop son the ground floor, so reception is up 2 flights of stairs and most of the rooms are up another flight of stairs - so consider this is you have a lot of luggage or challenges with stairs. There is no lift / elevator.||On my first stay I was given a family room with 2 single beds and a double bed. The bathroom was small, but clean and functional but had been installed very amateurishly. Flooring throughout was vinyl plank and it all felt a little more like a hostel than a proper hotel. On the other hand, everything was clean, the bed was comfortable, and the water pressure and temperature were great. ||On my second visit, I was given a room overlooking the square which was much nicer (although smaller) and felt like it belonged more with the rest of the hotel.||Breakfast was adequate, if a little limited, and did the job. Wifi was spotty and OK for basic email and web browsing - but not any more than that.||Overall recommended with caveats. I wish I could book direct with them rather than having to go through third party sites, but that seems to be standard with smaller hotels in...

The hotel is old and could use some renewal work. The rooms are small and old, the walls are thin and you can hear everything between rooms. There is also noise coming from the street. The breakfast is OK, pretty average for Punta Arenas standards. I had some trouble paying my stay in USD, my card didn’t work as credit (only debit), so in order to save the 19% tax, I opted to pay in cash. But the person on the reception didn’t want to accept 2 bills, saying they were not brand new. Well, I got the bills from an exchange office and I can assure they would be accepted in any bank of the world. After some protesting, they finally...

The room was so hot that we couldn’t sleep. Outside temperature was 5C but the room was at 35C and there was no way to control the temperature in the room. We contacted the front desk and we were explained that due to the age of the centralized heater in the hotel, nothing could be done. After an entire day traveling with my wife and toddler-daughter, not being able to sleep was a horrible experience.

Bonus points: 1. The hotel doesn’t have an elevator and no one in the hotel helped us bring our luggage up/down. 2. The hotel didn’t help us get a taxi to the airport so we had to wait in the...