Hotel Black Usaquén — Hotel in Bogota, Capital District

The location is convinient and the room is ok but the service that the hotel provides needs a lot of improvements for the money the hotel charges per night. First, the blanket and pillows had hair of other people which is nasty. Second, the breakfast was very limited and very small portions only two options of eggs, a fruit cup like for a 3 year old, two pieces of white tost, a small cup of orange juice, and a option of coffee or hot chocolate. Third, I went for dinner and I couldn’t eat because the food was cold and hard as plastic which I didn’t like because it was grills steak on a stick call Satai also I order HOT COFFEE and they serve the coffee on a plastic cup which was very difficult for me to drink because I was burning my fingers. The hallways of the hotel are very dark and dangerous specially the staircase. There is a lot of noise in the lobby until late hours because they have a bar, so I was in the second floor and I have to put up with the noise until midnight. In my opinion the hotel needs to hire an operation manager with experience that could ensure that the hotel is running properly otherwise they are going to loose a lot of guests specially for the amount of money...

Avoid at all costs! Terrible check in experience. This is how it went: arrived at Hotel Santa Barbara Real where I had initially booked my room, the receptionist came up with a weird excuse that bookings had a sync issue with the booking platforms which meant he didn't have a room available (pre paid via credit card) and asked me to go to another "sister hotel" 300 mts away. Having no option, I agreed and went to the 2nd hotel (Hotel Black Usaquén) I was promised on my way out from 1st to 2nd hotel that check-in would be a breeze and I would be given a room key upon arrival. Arrived to hotel black with a queue of 4 people checking in and a single employee at front desk. Took 30 minutes for them to get to check me in with the most rude, unfriendly and unprofessional attitude. When paying for parking they had no change so in frustration of an hour lost, I asked them to keep the change. Then multiple calls to my room asking them for booking confirmation. Check out was a similar experience. I wouldn't recommend this hotel to anyone at all. They...

Hotel with roaches, no water to flush the toilet, the blackout from the unique window is useless they needed to put staples to be able to put it up. Not to mentioned the condition of the furniture and the free breakfast and internet that they offer. Everything is a lie, the breakfast yes it was free but horrible! The coffee maker was with tape and it caused me an intoxication! The WiFi and cable doesn’t work at all. I put the complaint with the receptionist since there is no manager at all and she offered me a full refund for the inconvenience. She gave me her word and then retracted. It was a totally nightmare! I stayed on Hotel Santa Barbara real which belongs to the same owner as this one. Same horrible experience. Stay away of...