Hotel Plaza Mayor Villa de Leyva — Hotel in Boyacá

I recently stayed at Hotel Plaza Mayor in Villa de Leyva, Colombia, and was appalled by the hotel's inexcusable failures. Despite its beautiful location and terrace, our stay was marred by abysmal customer service and management incompetence.||The restaurant manager, Sofia, was unbelievably rude and incompetent, failing to deliver on promised surprises for my birthday. The waitress was the only bright spot, but even her excellent service couldn't salvage the disaster. We were kicked out of the terrace after 10 pm, and a pre-paid mariachi serenade was disrupted due to false complaints from other guests. The manager's response? Total indifference.||Upon arrival, no one lifted a finger to help with our luggage, and front desk staff were apathetic and unhelpful. The TV in our room didn't work, and when we reported it, the staff offered to help at midnight - an absurd suggestion. When we returned to the hotel, the TV still wasn't working, and we were moved to another room, where we found a bathroom and a shower with black hair (despite my wife being blonde).||These issues are not merely disappointing - they are unacceptable. The hotel's management is clearly inept, prioritizing profit over customer satisfaction. I will never return to this hotel, and I strongly advise others to avoid it until drastic changes are made. Shame on Hotel Plaza Mayor for ruining my...

I recently stayed at Hotel Plaza Mayor in Villa de Leyva, Colombia, and was appalled by the hotel's inexcusable failures. Despite its beautiful location and terrace, our stay was marred by abysmal customer service and management incompetence.||The restaurant manager, Sofia, was unbelievably rude and incompetent, failing to deliver on promised surprises for my birthday. The waitress was the only bright spot, but even her excellent service couldn't salvage the disaster. We were kicked out of the terrace after 10 pm, and a pre-paid mariachi serenade was disrupted due to false complaints from other guests. The manager's response? Total indifference.||Upon arrival, no one lifted a finger to help with our luggage, and front desk staff were apathetic and unhelpful. The TV in our room didn't work, and when we reported it, the staff offered to help at midnight - an absurd suggestion. When we returned to the hotel, the TV still wasn't working, and we were moved to another room, where we found a bathroom and a shower with black hair (despite my wife being blonde).||These issues are not merely disappointing - they are unacceptable. The hotel's management is clearly inept, prioritizing profit over customer satisfaction. I will never return to this hotel, and I strongly advise others to avoid it until drastic changes are made. Shame on Hotel Plaza Mayor for ruining my...

Temperate Tuesday at the rooftop bar, Icono. As the rain began to fall, I looked for a place along the plaza to grab a drink and escape the family dynamics of my group. ||Well, I found the right place. Not only is it the bar with the best views of the montañas, but it’s got a summery, light ambiance that beckons you atop. Nicholas quickly recommended me a drink with a smile and took care of me. Ruiz brought the magical blue elixir over and torched some rosemary to add some additional pizazz and flavor. The selenium drink (tequila with slightly muddled citrus) was well-balanced and tasty. ||I thought I heard something - their playlist was bumping some of my favorite vibes and I was compelled to asked staff who was on aux, as they were playing LP Giobbi who is my favorite but generally unbeknownst in LatAm. ||Sofia (the F&B queen of the hotel) and I exchanged thoughts about music, real estate, travel, and the future. ||All in all, great spot, great stay, will definitely be back. Thanks Sofia, Nick, Ruiz....