Luum Guest House — Hotel in Medellín

The staff and management are a disaster.

We left our laundry there for washing (over 7 kilos) and paid accordingly. The finished laundry was first taken to another room (?) and then given to us in black plastic bags. When we opened it a few days later, we saw that all the laundry was ruined. Yellow and black stains everywhere, which we can no longer get out of our clothes. We wrote to the hotel immediately when we noticed this. Too late for them, they confirm that they are not trustworthy and we should have checked immediately. Not even a sorry.

We had to beg them to get an apology and received several messages about how it is our fault and our problem. Not a single bit of help or cooperation on their part.

You shouldn't support something like that.

Our room was fine for sleeping, but friends who were in the room next door had 4 Cockroaches in the room.

There are much better options in Medellin....

Our room was all the way at the end of a hallway and our window faced the hallway/kitchen, which meant that we were never able to get fresh air in the room. It was constantly stuffy and uncomfortable. Also, there is only one shared bathroom so we often had to wait for other people to finish showers and toilet visits. However, the rooms are nicely decorated and the...

amazing staff! loved the boys they are doing amazing job there! same like the lady who prepares the breakfast! staff is out of scale they were lovely! good location very tasty breakfast

but it's always very noisy in the morning especially when your room is the last one in the building (in front of the kitchen and close to the washing machine) so that's why it's 4 out...