Hotel Ivan — Hotel in Općina Bol

We paid more to book this hotel on booking.com than the rates published at the reception desk, so I feel pretty ripped off to be honest. When I booked on booking.com I was given a price of EUR629.00 for the 3 night stay which is expensive, but compared well with other properties with the same star rating in the area. When I arrived I was advised that we needed to pay EUR631.00 which was fine, at this point we were shown to a dark, dingy room with a poor quality sofa bed on the floor. On the reception desk was a sign with the current pricing, according to this the price for the room I received Double + sofa should be EUR120.00/night and I could have had a triple room with sea view (and presumably balcony) for EUR180.00/night. ||The welcome was poor. When I arrived, after hunting around for the car park and needing some help (do not under any circumstances try to drive down the street to the front of the hotel) there were several people sat in the pool area with drinks etc. I waited at reception for 10 minutes, with no-one there - rang the bell/ tried the phone number etc etc with no response. I eventually went to ask the people around the pool if they knew how I could find the receptionist, only for a lady to get up, tell me off for not coming out to ask for her - as though I would know that she wasn't a guest, and proceed to be as unhelpful as she could possibly be...... ||The pool was dirty - cloudy water. There was no hot water for the shower - on the first night I told the staff about this. On the second night I asked if it was solved, only to get a snotty 'I've told my boss' with no resolution. The situation did not improve. ||The star rating of this hotel is not current. I'd give it 2 stars at the most. There is no service/ no bar or food, and the spa advertised on Booking.com is not in operation, and doesn't seem to have been for many years based on the condition of the sign in the pool area. Stay...

We stayed at this family run hotel for 6 nights on a B&B basis. We have been disappointed with the hotel and have found that as the week went on, things got worse. Initially there was air conditioning, but after the first night the air conditioning was switched off, despite us paying for a hotel with air con. ||The pillows were cheap and uncomfortable causing myself a sore neck and back for the week. The bathroom door did not close (or lock), and there was very little wardrobe space/ hangars for two people.||The breakfasts were uninspiring and disappointing, and gradually as the week progressed, some foodstuffs were taken away and were no longer available. ||On the plus side, there were two members of staff who were friendly. However, this did not make up for our bad experience. ||We have enjoyed the town of Bol itself, but feel our experience would have been so much better if we had stayed elsewhere. Unfortunately we took the recommendation of a travel agent, who I had used before, and consequently I didn’t read the reviews. Had I done so, I would not have risked staying here. We have been overcharged significantly by this hotel and treated...

Le sejour à l'Hotel Atrium Bol aurait pu être exceptionnel. ||Il a été gaché par le manque d'hygiène et par le manque d'amabilité du personnel, notamment du propriétaire.||||Dans les avantages de cet hotel, il y a :||* la localisation de l'hotel dans la vieille ville (à l'opposé du complexe hotelier Bluesun et de Zlatni Rat)||* la vue sur la mer (voir photo 1)||* la terrasse commune de bonne dimension (voir photo 1)||* la piscine qui permet de se raffraîchir (voir photo 1)||* les murs qui ont été repeints à neuf récemment (voir photo 2)||* les parties communes qui sont propres||* les personnel qui semble parler italien,||* le buffet du petit déjeuner avec du pain, du beurre, des conifture industrielle, du fromage, des yaourts, des crepes, ainsi qu'un jambon de pays||||Dans les petits désagréments, j'ai noté que ||* le personnel parle un anglais très approximatif (le serveur demande "what is your room numer ?", la réponse est claire : "eleven" et le serveur note neuf)||* le petit déjeuner ne propose que du café instantané, et des thés Franck (marque locale) sans intéret||* la piscine est trop acide (l'eau a un gout de citron), ||* la kitchenette de l'appartement n'a aucune vaisselle, ce qui la rend inutile à l'exception du réfrigérateur (voir photo 2)||* les draps font à peine la largeur du matelas.||* le balcon qui est un peu petit et qui ne permet qu'à une personne de s'asseoir (il semble qu'il y existe une chambre avec terrasse privative)||* le personnel ne propose pas d'aider avec les bagages pour venir ou aller jusqu'au ferry (catamaran) ou au terminal de bus qui sont à 10 minutes à pied.||* le menu du diner est loin d'être gastronomique et il nous a paru peu changer pendant la semaine hors la soupe (sic) : choix entre poulet et maquereau grillé, choix entre pattes et frites, et pomme en dessert. Donc nous n'avons pas souhaité y prendre plus de trois repas.||* le wifi n'est disponible que sur la terrasse et dans la salle à manger||||Dans les gros problèmes, il y a pour nous :||* un divan - lit qui une fois déplié était plein de cheveux et chips ..||* une douche très petite dont les joints était couverts de moisissures (photo 3)||* un lavabo d'apparence propre avec la bonde couverte de moisissures (photo 4)||Si le divan-lit a été néttoyé, la salle de bain est restée en l'état : "ce n'est pas de la saleté , c'est juste vieux", inutilisable.||Le propriétaire n'a rien voulu entendre et a voulu appeler la police parce que j'avais pris ces photos...||Je lui ai demandé de le faire, mais la police n'a pas donné suite..||* le personnel qui -à une exception près- n'a jamais été ni poli...