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Athena Beach Hotel — Hotel in Yeroskipou

Name
Athena Beach Hotel
Description
Relaxed quarters in an upscale beachfront hotel with pools, a water park & a spa, plus restaurants.
Nearby attractions
Pachyammos
Cyprus
Island Cove Adventure Mini Golf
Neapolis Jct, Yeroskipou, Cyprus
Paphos Karting Centre
PCXQ+86J, Spyrou Kyprianou Ave, Yeroskipou 8203, Cyprus
Nearby restaurants
Mezedogonia Tavern
Yeroskipou 8204, Cyprus
Kalua - Cocktails & Meze/Tapas Bar
Poseidonos 11 - 15, Yeroskipou 8042, Cyprus
Spice Hut
Aliathon Resort, Poseidonos Ave, Yeroskipou 8201, Cyprus
Tea for Two Poseidonos Avenue 56, Geroskipou, Paphos
Poseidonos Ave 56, Paphos 8041, Cyprus
Cavallini ristorante
PCWG+JQJ, Poseidonos Ave, Paphos 8042, Cyprus
Don Luigi's Trattoria Pizzeria
Poseidonos Ave 64, Paphos 8042, Cyprus
Xiang Gong Chinese Restaurant
Poseidonos Ave 65, Paphos 8042, Cyprus
Pygmalion Burger Restaurant
PCVG+RGR, Poseidonos Ave, Paphos 8101, Cyprus
Romeos Tavern
Danae's Triangle, Paphos 8042, Cyprus
Ficardo Restaurant
50 A, CY, 8042, Poseidonos, Paphos, Cyprus
Nearby hotels
Athena Royal Beach Hotel
Poseidonos Ave 5, Paphos 8101, Cyprus
Louis Ledra Beach
Poseidonos Ave 8210, Yeroskipou 8204, Cyprus
Aliathon Resort
Poseidonos Ave 3, Yeroskipou 8204, Cyprus
Leonardo Plaza Cypria Maris Beach Hotel & Spa
Poseidonos Ave 10, Yeroskipou 8204, Cyprus
Louis Imperial Beach Hotel
Poseidonos Ave, Paphos 8042, Cyprus
Leonardo Cypria Bay
Poseidonos Ave 10, Yeroskipou 8204, Cyprus
Pandream Hotel Apartments
Poseidonos Ave 56, Paphos 8041, Cyprus
Olympic Lagoon Resorts, Paphos
Poseidonos Ave 48, Paphos 8042, Cyprus
Seashell Apartments
Polydefkis Street Paphos Paphos District, 8042, Cyprus
Ivi Mare by Louis Hotels
CY 8210, Poseidonos Ave 12, Paphos 8204, Cyprus
Related posts
Keywords
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Athena Beach Hotel things to do, attractions, restaurants, events info and trip planning
Athena Beach Hotel
CyprusCyprusYeroskipouAthena Beach Hotel

Basic Info

Athena Beach Hotel

Poseidonos Ave 6, Paphos 8101, Cyprus
4.0(1.0K)

Ratings & Description

Info

Relaxed quarters in an upscale beachfront hotel with pools, a water park & a spa, plus restaurants.

attractions: Pachyammos, Island Cove Adventure Mini Golf, Paphos Karting Centre, restaurants: Mezedogonia Tavern, Kalua - Cocktails & Meze/Tapas Bar, Spice Hut, Tea for Two Poseidonos Avenue 56, Geroskipou, Paphos, Cavallini ristorante, Don Luigi's Trattoria Pizzeria, Xiang Gong Chinese Restaurant, Pygmalion Burger Restaurant, Romeos Tavern, Ficardo Restaurant
logoLearn more insights from Wanderboat AI.
Phone
+357 26 965300
Website
athena-cbh.com

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Reviews

Nearby attractions of Athena Beach Hotel

Pachyammos

Island Cove Adventure Mini Golf

Paphos Karting Centre

Pachyammos

Pachyammos

4.4

(38)

Open 24 hours
Click for details
Island Cove Adventure Mini Golf

Island Cove Adventure Mini Golf

4.6

(458)

Open 24 hours
Click for details
Paphos Karting Centre

Paphos Karting Centre

3.9

(194)

Closed
Click for details

Things to do nearby

Meet locals through arts
Meet locals through arts
Mon, Dec 8 • 9:00 AM
Paphos, Paphos, 8010, Cyprus
View details
Taste and Cook with Halloumi cheese
Taste and Cook with Halloumi cheese
Sun, Dec 7 • 8:00 AM
Episkopi, Paphos, 8524, Cyprus
View details
From Paphos: Troodos Mountains Food & Wine Tour
From Paphos: Troodos Mountains Food & Wine Tour
Mon, Dec 8 • 8:00 AM
Paphos, Paphos, 7643, Cyprus
View details

Nearby restaurants of Athena Beach Hotel

Mezedogonia Tavern

Kalua - Cocktails & Meze/Tapas Bar

Spice Hut

Tea for Two Poseidonos Avenue 56, Geroskipou, Paphos

Cavallini ristorante

Don Luigi's Trattoria Pizzeria

Xiang Gong Chinese Restaurant

Pygmalion Burger Restaurant

Romeos Tavern

Ficardo Restaurant

Mezedogonia Tavern

Mezedogonia Tavern

4.1

(84)

Click for details
Kalua - Cocktails & Meze/Tapas Bar

Kalua - Cocktails & Meze/Tapas Bar

4.6

(292)

Click for details
Spice Hut

Spice Hut

4.4

(146)

$$

Closed
Click for details
Tea for Two Poseidonos Avenue 56, Geroskipou, Paphos

Tea for Two Poseidonos Avenue 56, Geroskipou, Paphos

4.5

(614)

Click for details
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Reviews of Athena Beach Hotel

4.0
(1,001)
avatar
3.0
2y

According to Tui’s description of the hotel there ‘’is 6 bars ……. And 6 restaurants including 1 buffet restaurant, 4 à la carte restaurants and 1 adult only restaurant...’’. This isn’t quite true. For the six bars – The Athos bar is the actual hotel foyer, the adult pool bar closes at 6pm and the sixth floor St Andrews Roof top bar (adults only) is reserved for the Hotels ‘Elite’ class. The Nectar bar was nice, but the entertainment is ‘Dull’. The swim up pool bar is nice but very small and the bar staff are utterly miserable. And the 6 restaurants, what a load of nonsense. The Helios beach bar is simply a snack bar. If your half board there are two options: 1. The Buffet with very mediocre food and a bit of a ‘ruck’ getting served or 2. a set menu in the Leda Restaurant (which they don’t really want you to use because they want you to pay extra for their expensive ‘A la Carte’ menu). You have to reserve using their app and you are limited to how many times you can visit. If you use any restaurant other than the Buffet you will pay a lot extra. There’s a welcome room ‘Elite Guests’ who on arrival get a seat and a glass of fruit juice while the facilities are explained to them. This term ‘Elite Class’ is used throughout the hotel. On the other hand, we ‘plebs’, on arrival were quickly 'dealt with'. We were handed one key and two cards (it’s a cash free hotel you cannot use Euros) and then hurried to follow the concierge up to our room. We were not told about how the half board dining arrangements worked, which bars / restaurants were for 'Elite' customers only or how we booked reserved the other restaurants. We found out about facilitates from other commoners (sorry guest). We were told on arrival that because we had arrived late there was complimentary food on at the Leda restaurant, but it was not explained to us that this 'complementary meal' would form part of our half board supplement therefore you weren’t entitled to a lunch or evening meal on your last day unless you paid extra. Very Rude! Upon arrival both my Partner and I had exactly the same disappointed expression when entering the foyer. I haven’t got the best of hearing and the hotel reception has retained their Covid screens. We ended up speaking between a 150mm wide gap between two screens which I think would exacerbate the transfer of bacteria rather than prevent it. While I‘d rather take my own suitcase, we were ushered to our room with the concierge (oh by the way its not a cash free hotel when they want a tip) and again we both had the same expression when shown our room. The rooms are very Staid. The bath with plastic shower curtain and the tainted, slightly brown, rubber non-slip mat with ‘suckers’ for the bath while you showered were hardly inspiring. The balcony was dark, because the balcony light cannot be controlled and they all go out at 11pm. The double bed is two beds pushed together. It was clean enough but altogether uninspiring. The air condition is excellent. All in all, we had a lovely holiday. The hotel grounds running down to a small bay (but very rocky underfoot when you get into the sea) are lovely. Paphos town is great and reasonably priced. It’s 30 minute walk into Paphos along the sea front and we did this every evening after our ‘ruck’ at the Buffet. But I have to say the Hotel was now dated and dull and being half board seemed to be an inconvenience to them. They should just declare themselves all inclusive and keep charging extra for their ‘A La carte’ service and providing a ‘superior’ service to their...

   Read more
avatar
2.0
2y

Where to start.. I cannot beleive people reccommend to stay here, we were looking for early flights home! The rooms are filthy, our first room had lipstick on the pillows, a hole in the wall and the floor, mouldy shower all over, sweets on the floor and urine left from a previous guest on the toilet. It smelt absolutely damp and mouldy too, coming from the air conditioning I think.

There is a nightclub exactly opposite which goes on until 2am some nights, with relentless swear words in the music that you can genuinely hear in the hotel room.

The rooms aren't one bit sound proof. You can hear next doors conversations, making coffee and let alone the constant traffic that seems to be trampling the corridors.

Whilst walking around the room corridors, full sized cockroaches aren't a sight we needed to see.

The breakfast made my stomach turn by day two, both of us were unwell, and we did not gorge or eat much at all.

Unbeknown to us, we had paid god knows how much more to be an Elite guest, this meant a seperate breakfast area and a rooftop bar access. I was surprised this wasn't clear until arrival, and I felt it was all a bit showy with not much effect other than more money in the hotels pocket. Due to being an elite guest, we were offered a late check out on the final day, which as we know can be so helpful with a late flight home. They told us to tell them the day before, as we did, to be told we couldn't have a late check out.

The hotel gave a 'courtesy room' with a shower and toilet, for our last day, what a hoffiic experience that was. I'm glad we had somewhere to shower but approached with extreme caution. It's certainly not something you expect to see in a '4*' hotel.

This is hands down the worst place I have ever stayed in, what a waste of time and money.

The rooms have so much literature about not creating waste and being good for the environment, e.g. If you leave your towels on the floor in the bathroom it means change them please, towels hanging up means leave for another day. They got changed regardless of what we did so why so many bossy signs around the rooms?

There are no extraction fans in the bathrooms at all, and obviously no windows.

The outside area is nice though, if only the toilets matched it. Once again the stench and hideous effort to make it clean was unbearable. They barely flushed and you could see and smell the lovely presents other guests had left. Obviously suffering from the same breakfast as us.

More positive notes..

Around the sun loungers the staff were attentive to bring you drinks if you ordered from them, they were always nearby to help which was a nice touch.

The slides were small but enjoyable, and no cues. There were plenty of lifeguards around the pool and multiple aqua aerobics hosted throughout the day.

There were quite a few choices for children's pools which looked really good fun for them.

The sea has a platform and steps going down to them so therefore easy access. However there are many boulders and it is quite shallow, so I'd swim with extreme caution. The sea is a nice temperature, it is nice and refreshing without it being harsh due to it being shallow, it seems clear water around the Seaweed and plastic debris.

The sand is coarse but there are working outside showers next to the beach bar so that is no problem.

They provide beach towels.

All I can say is I'm delighted we're going home, totally devestated we wasted a week and so much money, and I hope that someone reads this review so they aren't left as...

   Read more
avatar
5.0
2y

This hotel was incredible, with a lot of sunbeds, multiple pools and great choices for food and drinks.

We stayed in a Deluxe Superior Room (Elite Class) with a terrace and sea view. The room maybe felt a little dated, but lots of space and came with all the little extras to make the stay lovely (stocked minibar, wine and fresh fruit on arrival and lots of bathroom essentials). The terrace was great with 2 sunbeds and table and chairs - ideal to get some private space to take in the sun!

We had an all-inclusive package for the week, which lets you use the Al a Carte restaurants as much as you like, standard buffet, as well as breakfast, lunch and snack options. There are plenty of dining choices available inside the hotel and they had themes each night to keep things interesting. The food quality was very good! Our favourite Al a carte restaurant was probably Zephyr - food is outstanding, and included in the all-inclusive package - definitely worth a visit. Our only criticism of Zephyr is the enforcement of wearing trousers - as a very white, sweaty person in the heat, it does feel a little uncomfortable and outdated. However, we would do it again for the food 😅

There are a lot of bar options available too, with our favourite being the rooftop bar (only for Elite Class rooms). The sunsets up here are beautiful and it's probably the nicest and most modern part of the hotel. The staff here make the experience magical. They go above and beyond to make you feel at home, ask you about your day and get to know you. We particularly loved Diana, who was super friendly and made the best cocktails!!

There are several options at night for entertainment, with live musical acts each night at the main pool. There are also themed nights which are a lot of fun! They also do different activities during the day in the pool like coffee masterclasses etc.

The hotel also has a nice coastal path that takes you directly to Paphos in about 30 minutes, which has plenty of bars and restaurants if you don't want to stay on site the whole trip.

The hotel has several pools, including an adults only one with a swim-up bar. There were plenty of sunbeds for everyone, though the ones in the prime spots around the pools are usually taken by time we got up (7am)... The hotel should enforce sunbed rules to clear out any towels sitting on beds for longer than 30 minutes to give others a chance at getting a good spot, as most of these sunbeds sat empty with a towel on it for hours in the morning. Not sure why anyone goes on holiday to get up early to take a sunbed ... how is that even a holiday for these people? 😂

You can book cabanas for a whole day at €40 per day, which we felt was underpriced for what you get. Cabanas have 2 sunloungers in the cabana and 2 outside, and they take food and drink orders throughout the day - so you don't have to walk over to the bar yourself! They provide towels too, so don't have to bring ones with you. We used the ones by the adult pool overlooking the sea, which was just beautiful!!

On the final night, we got a bottle of champagne in our room which was a beautiful final touch to a great stay!

I need to make special mention of Katerina from guest relations, who was truly unforgettable. She made us feel welcomed from the first day and was always available for questions or help with other things we wanted.

Thank you for a great holiday. We will definitely...

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Alan HolmesAlan Holmes
According to Tui’s description of the hotel there ‘’is 6 bars ……. And 6 restaurants including 1 buffet restaurant, 4 à la carte restaurants and 1 adult only restaurant...’’. This isn’t quite true. For the six bars – The Athos bar is the actual hotel foyer, the adult pool bar closes at 6pm and the sixth floor St Andrews Roof top bar (adults only) is reserved for the Hotels ‘Elite’ class. The Nectar bar was nice, but the entertainment is ‘Dull’. The swim up pool bar is nice but very small and the bar staff are utterly miserable. And the 6 restaurants, what a load of nonsense. The Helios beach bar is simply a snack bar. If your half board there are two options: 1. The Buffet with very mediocre food and a bit of a ‘ruck’ getting served or 2. a set menu in the Leda Restaurant (which they don’t really want you to use because they want you to pay extra for their expensive ‘A la Carte’ menu). You have to reserve using their app and you are limited to how many times you can visit. If you use any restaurant other than the Buffet you will pay a lot extra. There’s a welcome room ‘Elite Guests’ who on arrival get a seat and a glass of fruit juice while the facilities are explained to them. This term ‘Elite Class’ is used throughout the hotel. On the other hand, we ‘plebs’, on arrival were quickly 'dealt with'. We were handed one key and two cards (it’s a cash free hotel you cannot use Euros) and then hurried to follow the concierge up to our room. We were not told about how the half board dining arrangements worked, which bars / restaurants were for 'Elite' customers only or how we booked reserved the other restaurants. We found out about facilitates from other commoners (sorry guest). We were told on arrival that because we had arrived late there was complimentary food on at the Leda restaurant, but it was not explained to us that this 'complementary meal' would form part of our half board supplement therefore you weren’t entitled to a lunch or evening meal on your last day unless you paid extra. Very Rude! Upon arrival both my Partner and I had exactly the same disappointed expression when entering the foyer. I haven’t got the best of hearing and the hotel reception has retained their Covid screens. We ended up speaking between a 150mm wide gap between two screens which I think would exacerbate the transfer of bacteria rather than prevent it. While I‘d rather take my own suitcase, we were ushered to our room with the concierge (oh by the way its not a cash free hotel when they want a tip) and again we both had the same expression when shown our room. The rooms are very Staid. The bath with plastic shower curtain and the tainted, slightly brown, rubber non-slip mat with ‘suckers’ for the bath while you showered were hardly inspiring. The balcony was dark, because the balcony light cannot be controlled and they all go out at 11pm. The double bed is two beds pushed together. It was clean enough but altogether uninspiring. The air condition is excellent. All in all, we had a lovely holiday. The hotel grounds running down to a small bay (but very rocky underfoot when you get into the sea) are lovely. Paphos town is great and reasonably priced. It’s 30 minute walk into Paphos along the sea front and we did this every evening after our ‘ruck’ at the Buffet. But I have to say the Hotel was now dated and dull and being half board seemed to be an inconvenience to them. They should just declare themselves all inclusive and keep charging extra for their ‘A La carte’ service and providing a ‘superior’ service to their ‘Elite’ guests.
AEW VINAEW VIN
So, this was our first trip to Cyprus and we decided to book the Athena Beach, staying between the 10th and 17th Sept 2025. First, let me say the staff were great! They couldn't do enough to make the stay pleasant. Shout out to Mamun in the Leda Restaurant, who always had my wife's coffee at the table as sat down at Breakfast!🙂 Also to one of the supervisors who came in to check on my wife and I whilst we were watching football. Thanks for transferring the commentary from Cypriot to English. 😄 The grounds of the hotel are massive, and fortunately we didn't have to do the towel on the sunbed dance every morning which we all know can be stressful. We upgraded to an superior elite package with a sea view room, and the view was amazing, however we were underwhelmed with the room as it didn't really seem to be that different from other rooms. Whilst we appreciate there are certain extras that come with an elite upgraded, I'm not sure it was worth the upgrade. For example earlier in the year we stayed at Barcelo Group Adults only Hotel and for less, and we had a huge suite and a fully stocked daily mini bar, however at the Athena Beach we just received a complimentary bottle of water wine and a fruit platter on our first day. The food is amazing, however it was complex regarding when you can use the alacart restaurants, and it's limited to two visits. To be honest when we checked the menu at the alacart restaurant, we found the food was being offered in the main all you can eat restaurant the following day so its not that exclusive. The entertainment was good as there was always something going on from morning to late night. I appreciate people will have different views and experiences of this hotel. For example, when we were checking out the gentleman stood next to us said to the reception staff " thank you, for another great stay here!" This clearly shows people coming back. My wife and I agreed we would return to Cyprus however I'm afraid it will not be at the Athena Beach as we were expecting a bit more with our package upgrade.
NickNick
The location is good and the hotel itself is ok albeit very dated. The biggest problem is the service.. there is none. If you ask any questions they default to "go to reception", I must have heard that twenty times even for really simple things like, could you point me to...? Reception staff need some time off, training or something because they seem like they just can't be bothered with you and just palm you off at the earliest. There are some stand out staff but they are few and far between. We've had some appalling service and I'm not just talking forgotten drinks, staff walking off muttering under their breath and unhelpful people, they are straight up rude to you most of the time. One example stands out where I was alone carrying my knackered two yo after our flight and a staff member refused to get us a high chair until I got my dinner card out. I asked if we could sit down first and they told us no until they could scan the card to make sure we were full board, at least I think that was it. Another example was after ordering a taxi through reception, we asked if they could call us when the taxi arrived and they did but after heading downstairs which took only a minute or two the taxi was gone and we asked reception where it was. Their response was literally "they left because you took too long". I laughed out loud at this and the receptionist shrugged and walked off again talking to herself. I tried to challenge it there and then calmly but another receptionist walked over and told us they would call them back but they would be angry with us, what?? We have tried speaking to our rep but they just said we need photographic evidence. How can behaviour be photographed unless I wear a body cam for my entire stay? Oh yes and finally... Cockroaches. I expect to see the odd one but I've seen at least a dozen in the halls and in the main atrium for eating. Look somewhere else if your considering this for your family get away.
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According to Tui’s description of the hotel there ‘’is 6 bars ……. And 6 restaurants including 1 buffet restaurant, 4 à la carte restaurants and 1 adult only restaurant...’’. This isn’t quite true. For the six bars – The Athos bar is the actual hotel foyer, the adult pool bar closes at 6pm and the sixth floor St Andrews Roof top bar (adults only) is reserved for the Hotels ‘Elite’ class. The Nectar bar was nice, but the entertainment is ‘Dull’. The swim up pool bar is nice but very small and the bar staff are utterly miserable. And the 6 restaurants, what a load of nonsense. The Helios beach bar is simply a snack bar. If your half board there are two options: 1. The Buffet with very mediocre food and a bit of a ‘ruck’ getting served or 2. a set menu in the Leda Restaurant (which they don’t really want you to use because they want you to pay extra for their expensive ‘A la Carte’ menu). You have to reserve using their app and you are limited to how many times you can visit. If you use any restaurant other than the Buffet you will pay a lot extra. There’s a welcome room ‘Elite Guests’ who on arrival get a seat and a glass of fruit juice while the facilities are explained to them. This term ‘Elite Class’ is used throughout the hotel. On the other hand, we ‘plebs’, on arrival were quickly 'dealt with'. We were handed one key and two cards (it’s a cash free hotel you cannot use Euros) and then hurried to follow the concierge up to our room. We were not told about how the half board dining arrangements worked, which bars / restaurants were for 'Elite' customers only or how we booked reserved the other restaurants. We found out about facilitates from other commoners (sorry guest). We were told on arrival that because we had arrived late there was complimentary food on at the Leda restaurant, but it was not explained to us that this 'complementary meal' would form part of our half board supplement therefore you weren’t entitled to a lunch or evening meal on your last day unless you paid extra. Very Rude! Upon arrival both my Partner and I had exactly the same disappointed expression when entering the foyer. I haven’t got the best of hearing and the hotel reception has retained their Covid screens. We ended up speaking between a 150mm wide gap between two screens which I think would exacerbate the transfer of bacteria rather than prevent it. While I‘d rather take my own suitcase, we were ushered to our room with the concierge (oh by the way its not a cash free hotel when they want a tip) and again we both had the same expression when shown our room. The rooms are very Staid. The bath with plastic shower curtain and the tainted, slightly brown, rubber non-slip mat with ‘suckers’ for the bath while you showered were hardly inspiring. The balcony was dark, because the balcony light cannot be controlled and they all go out at 11pm. The double bed is two beds pushed together. It was clean enough but altogether uninspiring. The air condition is excellent. All in all, we had a lovely holiday. The hotel grounds running down to a small bay (but very rocky underfoot when you get into the sea) are lovely. Paphos town is great and reasonably priced. It’s 30 minute walk into Paphos along the sea front and we did this every evening after our ‘ruck’ at the Buffet. But I have to say the Hotel was now dated and dull and being half board seemed to be an inconvenience to them. They should just declare themselves all inclusive and keep charging extra for their ‘A La carte’ service and providing a ‘superior’ service to their ‘Elite’ guests.
Alan Holmes

Alan Holmes

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So, this was our first trip to Cyprus and we decided to book the Athena Beach, staying between the 10th and 17th Sept 2025. First, let me say the staff were great! They couldn't do enough to make the stay pleasant. Shout out to Mamun in the Leda Restaurant, who always had my wife's coffee at the table as sat down at Breakfast!🙂 Also to one of the supervisors who came in to check on my wife and I whilst we were watching football. Thanks for transferring the commentary from Cypriot to English. 😄 The grounds of the hotel are massive, and fortunately we didn't have to do the towel on the sunbed dance every morning which we all know can be stressful. We upgraded to an superior elite package with a sea view room, and the view was amazing, however we were underwhelmed with the room as it didn't really seem to be that different from other rooms. Whilst we appreciate there are certain extras that come with an elite upgraded, I'm not sure it was worth the upgrade. For example earlier in the year we stayed at Barcelo Group Adults only Hotel and for less, and we had a huge suite and a fully stocked daily mini bar, however at the Athena Beach we just received a complimentary bottle of water wine and a fruit platter on our first day. The food is amazing, however it was complex regarding when you can use the alacart restaurants, and it's limited to two visits. To be honest when we checked the menu at the alacart restaurant, we found the food was being offered in the main all you can eat restaurant the following day so its not that exclusive. The entertainment was good as there was always something going on from morning to late night. I appreciate people will have different views and experiences of this hotel. For example, when we were checking out the gentleman stood next to us said to the reception staff " thank you, for another great stay here!" This clearly shows people coming back. My wife and I agreed we would return to Cyprus however I'm afraid it will not be at the Athena Beach as we were expecting a bit more with our package upgrade.
AEW VIN

AEW VIN

hotel
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The location is good and the hotel itself is ok albeit very dated. The biggest problem is the service.. there is none. If you ask any questions they default to "go to reception", I must have heard that twenty times even for really simple things like, could you point me to...? Reception staff need some time off, training or something because they seem like they just can't be bothered with you and just palm you off at the earliest. There are some stand out staff but they are few and far between. We've had some appalling service and I'm not just talking forgotten drinks, staff walking off muttering under their breath and unhelpful people, they are straight up rude to you most of the time. One example stands out where I was alone carrying my knackered two yo after our flight and a staff member refused to get us a high chair until I got my dinner card out. I asked if we could sit down first and they told us no until they could scan the card to make sure we were full board, at least I think that was it. Another example was after ordering a taxi through reception, we asked if they could call us when the taxi arrived and they did but after heading downstairs which took only a minute or two the taxi was gone and we asked reception where it was. Their response was literally "they left because you took too long". I laughed out loud at this and the receptionist shrugged and walked off again talking to herself. I tried to challenge it there and then calmly but another receptionist walked over and told us they would call them back but they would be angry with us, what?? We have tried speaking to our rep but they just said we need photographic evidence. How can behaviour be photographed unless I wear a body cam for my entire stay? Oh yes and finally... Cockroaches. I expect to see the odd one but I've seen at least a dozen in the halls and in the main atrium for eating. Look somewhere else if your considering this for your family get away.
Nick

Nick

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