Leonardo Plaza Cypria Maris Beach Hotel & Spa — Hotel in Yeroskipou

We booked this hotel because it was advertised as an adults-only, premium property. Sadly, it fell far short of expectations. Here are the main issues we faced:||Children in an “adults only” pool||Despite the adults-only branding, children were using the pool. Guest Relations first ignored our concerns, then denied it altogether, even though everyone around the pool could see them and was openly frustrated. A pool staff member later admitted there had been “countless complaints” but nothing was done because the children were family of someone high up in the business. This kind of rule-bending is completely unacceptable.||Guest Relations & service||Management and Guest Relations were defensive and dismissive rather than helpful. Concerns were brushed aside or denied instead of addressed. Reception was particularly poor, with a cold and unwelcoming arrival. In contrast, a few staff stood out: the evening pool bar staff were friendly, as were one or two at breakfast. The à la carte restaurant staff were excellent, warm and professional, exactly as you would expect. Unfortunately, the general service standard elsewhere was disengaged at best.||Cleanliness & maintenance||Basic cleanliness was shockingly poor for a hotel in this price range. Most notably, one of the towels in our room had a brown stain, which is completely unacceptable in any hotel, let alone one marketed as premium and adults-only. It immediately raises concerns about housekeeping and overall hygiene standards.||On top of this, we also found mould in the bathroom and wallpaper peeling from the walls. Together, these issues showed a lack of care and attention that should not happen in a property at this level.||To make matters worse, in the middle of our stay the hotel decided to carry out sanding and re-varnishing of the floors in the main reception lobby area, right next to the check-in desk, in the middle of the day. Dust spread everywhere, leaving a poor impression and an unpleasant experience for guests arriving and passing through. Work like this should be done in low season, not when guests are paying peak prices.||Blue band “class system”||We stayed as blue band guests, which is the standard room category. Wristbands created a very noticeable class system. Silver/premium bands enjoyed privileges, while blue bands felt like second-class. This was especially obvious with drinks. The alcohol available to us gave both me and my partner severe heartburn nearly every day, and even the beer and soft drinks tasted inconsistent depending on which bar we used. Eventually we had to stop drinking altogether.||There was also a purple band offered for access to premium alcohol, costing 30 euros per person, which seemed completely outrageous. The whole system made guests feel like they were being charged extra for privileges that should already be part of a premium experience.||Sunbed “reservation system”||The sunbed situation reinforced this class divide. Premium/silver band guests were allowed to pre-book and reserve the best beds, with pool staff actively managing the system almost like a mafia operation. Blue band guests were left with limited options unless you arrived very early. We managed a reasonable spot by going down around 7:30am. A holiday should not involve this kind of daily stress or inequality.||Food||The one consistent positive was the food. Both the buffet and the à la carte restaurants were very good, with plenty of variety and strong quality. No complaints here.||Overall value||We paid a premium price expecting an adults-only, well-managed hotel. What we experienced instead was children in the pool, poor cleanliness, peeling rooms, heartburn-inducing alcohol, a sunbed system stacked against standard guests, disruptive maintenance in the lobby, and dismissive management. While the food and à la carte restaurant staff were highlights, they do not outweigh the fundamental failures in cleanliness, service, and fairness.||Conclusion||This hotel has potential, but right now it is poorly managed and misleadingly marketed. Unless management starts enforcing its adults-only promise, stops the unfair class system with wristbands, resolves the sun bed chaos, and addresses hygiene, maintenance, and service issues, travellers will continue to leave disappointed.||For now, we cannot recommend...

The hotel itself is beautiful, and the location is amazing — I couldn’t fault it in that regard. Most of the staff were very lovely and made us feel welcome. However, not all the staff were friendly; some gave off a cold, dismissive vibe. At times, it felt like certain staff treated white guests differently from guests of color, which was disappointing to experience.

The biggest letdown for me was the cleaning service, which I would rate a 3-star. The cleaners were generally very grumpy and unfriendly. Asking for basic things like towels felt like a burden to them, and there was little to no effort to be polite or welcoming. On top of that, the cleanliness of the rooms was below the standard you’d expect from such a beautiful hotel. For example, stained bed sheets were simply remade without being changed. There was one instance where a cleaner did an exceptional job, but overall, you could tell that most of them were not interested in doing a thorough job. At one point, I even witnessed cleaners shouting and arguing loudly in the corridors, which was very unprofessional.

Specific to my stay, room 621 was not cleaned to a standard that I was happy with.

The food was okay — it tasted nice, and the cooking itself was good. However, after staying for 10 days, it became very repetitive. The options were almost the same every day: village chicken, village potatoes, sometimes chips (but without gravy — gravy only appeared once during our stay). There was very little variety, and it was disappointing to see pork served almost every day. There was rarely any beef offered — no steaks, no beef burgers, nothing — just mainly pork every day. I really feel the hotel could improve by offering a wider variety of dishes.

Additionally, some of the cooks seemed grumpy when asked simple questions about what the food was, especially when some dishes weren’t labelled. A bit more friendliness and communication from the kitchen staff would definitely improve the dining experience.

On a much more positive note, I want to give a huge shoutout to the amazing staff who made our experience better: Maria (the towel lady), Helen (reception), Audrey (bartender), Jonathan, David, the Erato Club staff, the pool bar bartender supervisor (who made us feel right at home), Pralnad, and Prodomos. These staff members truly made a difference, and their customer service was exceptional.

The bar staff by the pool were absolutely amazing — very attentive, friendly, and constantly checking to make sure guests were happy. The reception staff were equally lovely and welcoming, and the doormen greeting you at arrival added a great first impression.

There was, however, a consistently grumpy older gentleman who stood at the door during dinner service, giving off a rather unfriendly and intimidating vibe. Again, maybe this was just my personal experience, but it was definitely noticeable.

Regarding the entertainment, the DJ by the pool bar had good music, but he seriously needs more variety. He played the same songs every single day — it got so predictable that we knew exactly what was coming next. As a DJ, that’s just not good enough. He needs to go back, revise his playlist, and understand that the hotel hosts guests from different nationalities. You can’t just play the same ABBA, Peter Andre, and Lionel Richie songs every day without switching it up. A bit more creativity and understanding of the crowd would really lift the atmosphere.

Similarly, at the Erato Club, the music selection could be a lot better. At one point, they even had a woman singing opera in the club — which honestly made no sense because we were there to have fun and enjoy ourselves, not to fall asleep! They need to invest in better DJs and playlists to match the vibe of a night out.

Overall, the hotel is beautiful and has some truly wonderful staff who go above and beyond. However, the housekeeping, food variety, and entertainment need improvements to truly match the high standards the hotel is capable of offering. With a few changes, this could easily be a...

Having stayed at the Cavo Maris hotel in Protaras, Cyprus last year, we had a marvellous first experience and were hoping that we would have a similar experience when we booked our next holiday, whatever location that would be.

I must say that the Leonardo Hotel did not disappoint.

We booked a full sea and pool view on the 5th floor and the view was wonderful. Upon arrival which was around 10pm, we were greeted with a refreshing drink and a very charming porter who escorted us and our luggage to our room.

Upon arriving into our room, there was a very, very slight musty odour, which lingered for a few days, but it really wasn't a bad odour, as we kept the air con on when required, and also had the balcony door open.

After the first day, we heard voices from the next room which we discovered was an adjoining room, handy if you are travelling with a family. Now, although we heard voices, this wasn't particularly disturbing, so we left it for a few days. We then decided that we would request a change of room and to be fair to the reception staff, they were very accommodating. I think there was difficulty in finding us a room, but the lady we dealt with was very patient and suggested we called back within a specified time and said that we could view another room. We returned at the stated time and the same porter showed us to this room. It was just around the left side of the hotel to where our room was, the sea view was slightly cut off, and we could see the top of another building below. However, this wasn't a problem, the noise and bustle of the guests around the pool and other hotels was reduced and when we had a think about it, we decided not to move.

During the rest of our stay we didn't hear much from the adjoining room and the slight odour disappeared. We think the odour may have been from previous guests, no disrespects, but when there's more than one in a room, the air can become slightly stale, Due to the change over, it may not have had a good airing, though it was immaculately cleaned.

When we chose the accommodation, the photo on Jet2 displayed a longer wardrobe. In our room, this extra part of what should have been the wardrobe had a space after the wardrobe where there was the adjoining door. This wasn't a big issue, but it limited how much we could hang in the wardrobe. Given that I had a fair few items of clothing (haha) with me that required hanging, it didn't leave hardly any space for my partner, but it was fine.

The air con was completely silent, we were very impressed with it. The shower was a walk in/wet room style shower, which was fine, but the water needed a short time to drain, but it wasn't an issue. I am fussy and don't tend to walk barefoot anywhere, so I just wore flip flops when showering and that suited me fine. Everything was very, very clean, and the maids were pleasant and lovely.

The food was in abundance, lots of variety, Asian, Mexican, Spanish etc. As with any all inclusive, buffet, hot meals, it was very much the same most days, but there shouldn't be any reason for anyone to complain.

The poolside was lovely. We soon learnt that any sunbeds that had a tag on them were booked by platinum and higher guests, fair enough. We didn't have any issues getting sunbeds, but made sure that we put our towels on the beds prior to going for our breakfast.

We had a few trips to Paphos town and had numerous visits to the shops. Cheap and tacky? Yeah, but it's on holiday and everyone was pleasant.

We chose an excursion on the Wave Cruiser which took us to Coral Bay. That was a very pleasurable time. It was only for 4 hours. We had a lovely buffet and again, everyone was polite and helpful. We had a tip from a fellow hotel guest and that was to get the bus or walk, if desired, to Paphos harbour rather than getting the scheduled bus for the excursion. This meant that we could board the cruiser earlier and secure the sunbed area of our choice.

I could write more, but the text allowance will not allow. Either way, this hotel is well worth visiting and we would...