Parkhotel Richmond — Hotel in okres Karlovy Vary

Disappointed. Will I consider returning? Definitely not. Would I recommend this place to others? My inclination is more towards "no."

The hotel's location is undoubtedly magnificent, offering breathtaking views of the surrounding greenery and the river below. Having a cozy balcony in my room was an unforgettable feature. The room exuded comfort, and the food and its variety were good, though not exceptional. The staff were polite, attentive, and ready to assist. However, there were instances when the higher-ups displayed overly authoritative and rude behavior towards both guests and staff, sometimes masking it with insincere smiles.

The medical staff, including doctors and nurses, left a positive impression with their excellent service.

Unfortunately, this hotel does not live up to its declared four-star status. Our arrival was accompanied by disappointment when I found no shampoo and conditioner in the bathroom, depriving me of the opportunity to take a shower before bed. The bathroom ceiling was peeling, and the bathtub proved to be extremely slippery, posing a serious danger, especially considering the predominantly elderly clientele of the sanatorium. Such bathtubs are a disaster waiting to happen.

The absence of a coffee maker or electric kettle for making coffee or tea was inconvenient. My expectations regarding the massage therapy were not met, as throughout the entire prescribed 20-minute procedure, I felt only a few cold touches and pokes from an indifferent massage therapist, after which I was informed that the session was over.

The pool and sauna area are undoubtedly impressive, but I was unable to enjoy them due to the shared cabins for men and women. Seeing a naked man lying on a bench, fully displaying his intimate areas, made me uncomfortable and prompted me to leave the area.

Although there is a designated smoking area outside the hotel, some guests choose to smoke in the outdoor restaurant area, leaving no space for non-smokers to enjoy their dinner. The hotel management shows little concern for this issue.

The lack of beverage variety for lunch and dinner is very irritating. Furthermore, serving "Very Special Guests" in the common area of the restaurant amongst other patrons seemed inappropriate. If a differential treatment approach is adopted, it would be prudent to offer separate accommodations, especially considering the ample available space.

Will I consider returning? Definitely not. Would I recommend this place to others? My inclination is more...

I stayed at the Richmond three times and everything was okay, because I stayed in the main building. Today I got a room in the strange appendix. The room is not for 4* hotel. I got old furniture and dirty walls. The most awful thing that I see construction work from my window and of course, I hear it! So nice to go on vacation and wake up with the noise of excavator and wonderful conversation of construction workers. I went to reservation department and I was shocked by communist service… They told me that if I don’t like the room I can go to different hotel…. Thank you very much! I wish you to have the same holiday as you organized for me! Communist time really did something wrong to people’s brains…

There is some constraction work inside of the hotel. There is a drill, a saw, a hammer ... It is vey noisy!!!! When I asked the administrator to stop this (it was weekend!!!!), she told me that I should endure, because it's only half a day. I paid 120 euros per night for a room to suffer a noise of repair !!! When I once again repeated my request to the administrator, I was naughty and told that I can complain anywhere. And if I have headache, then it's my problem. If you want to listen to rudeness for your money, then come to this hotel. If you want to listen to the sounds of nature, then be ready to hear the sound of a drill and an excavator. And this is in high season!

The management here is very poor and they do not care about clients.

This is my last time...

The location and the spa were pretty excellent; the hotel is very clean and spacious; for the most part, the staff was polite, which is to say that the reception staff was polite.

The breakfast and cafe almost seem out of another hotel — this is the extent of the contrast between the hotel itself and these aspects of it. I would be embarrassed to serve such cheap tea and essentially fake coffee in a prison canteen, and the breakfast staff seem lifted out of a documentary on Chernobyl. This was really quite bizarre. Also, the sales staff who take client comments seem to come from another, significantly more unfriendly planet.

What is remarkable is that even in the cafe in the evenings, the same level of tea (really the worst and most cheap tea bags you can think of) would be served for a price to people who want to use the cafe (whose facilities otherwise are actually quite nice).

It is totally bizarre to me that such a fine hotel could have: A breakfast which I would not even rate at 1-star Strange over-sized photos of what one assumes to be the owners in one of the dining rooms — I mean, really worthy of the Ceaucescus. Strange, strange stuff.

After a couple of mornings I would just go into town for breakfast. I found myself wishing I had bought a can of instant Nescafé. On this basis alone this hotel should lose one of its otherwise...