Regina Resort & Aqua Park — Hotel in Al Hadaba

From the Hurghada airport to the hotel we took a taxi that should take around 15 mins and this was a real nightmare, a driver that wanted to take all the money he could from us, and the car had motor problems on the road. When we finally arrived at the hotel we entered as quickly as possible and we asked some support from the reception about the taxi driver behaviour. Unfortunately the reception was not helpful at all and we could see they knew what's going on but they simply don't protect their customers, also we only had euros with us and when I asked if he could change it to Egyptian pounds or do a cash advance to our room the reception refused. The only solution we had was to go to the nearest atm that is next to the hotel and we had the taxi driver behind us asking to get in the taxi again, horrible, this was quite scary and I suggest everyone to take a uber from the airport and run away from this possible scenario. Internet at the hotel basically doesn't exist, it's so so bad that you can't use it. We were expecting this so we totally recommend anyone to buy a Sim card in Egypt, the best providers are Vodafone and Orange. The first day when we arrived at our room we found it dirty, one dead insect in the shower. We had problems with the safe that was solved once for good but be informed that the telephone in the room its only for decoration, I asked the reception and they told me that. There is some part of the hotel that is still under construction but honestly this was not a problem for us but I think it would be good to finish the work in the near future. Our room was OK with balcony and a there is a fridge. The TV had 15 channels but not all of them working. We didn't care about it. Don't expect any amenities. We had a very bad quality shower gel inside the shower but I suggest not to use it due to the bad quality of it. Go to any shop close by and buy one. For us one of the worst things at this hotel is the organisation but you will find it more seriously at the restaurant. Please be prepared to run to get a clean table, or to get food. Not sure if the corona situation made it more complicated or not but I can't imagine how it will be when the hotel will be fully booked. It was a nightmare to get food, or simply to ask for a drink served in plastic cups. I almost forgot what is to drink from a normal glass during this 2 weeks. Some people they don't respect the line to get food but also the hotel they don't do nothing to implement any change about it. If I would go in details about it I would need to write a book. The food was repeated several times during the 2 weeks and there were no different food themes. The food was always cold when we arrived at the table also because you will need to run behind the waiters to find cutlery. When I say run please believe its the true meaning of the word.It was a relief when I could finally sit at the table. Here at the restaurant you will also find amazing people doing what they can to help you feel good during your lunch or dinner but they can't do miracles when there is not enough people working. Please, to the hotel manager and also the manager on duty try to provide to your workers some better quality of work  this will also improve the service. Several times we found 1 waiter working equivalent to 3 persons this is not normal or acceptable. I would like to send a special thanks here to Mr Fares who work at the restaurant as a waiter and did an amazing job all the time doing his best to make us feel good. He is very talented in his work and has proper training and competence. Saying thanks is not enough comparing to the work he does there. Also attention with the food, because we had some issues with our belly and unfortunately other people at the hotel had the same problem. The reception also need some training to better handle the guest requests and needs. You will meet amazing people working here but the hotel is...

To the Hotel Management ZYA REGINA RESORT & AQUA PARK.|||I would like to sincerely thank the wonderful team who made my stay in room 2338 truly unforgettable. Each of them deserves special recognition for their dedication, kindness, and professionalism:||Tatjana Kuznyicova – Guest Relation Manager.|Tatjana is truly wonderful at her job. She is warm, professional, and always ready to help. Her kindness and dedication made my stay unforgettable. She solved the problem with the air conditioner in my room in a second. A sentence I will never forget: "My guests must be happy". Thank her for that.||Mostafa Darweash – Main Chef.|Mostafa is a master in the kitchen. Every meal he prepares is full of flavor, creativity, and passion. His cooking is truly outstanding and unforgettable. |A man who welcomes you with a smile and can't wait for you to try his culinary specialties. In his dishes, you can feel his love for his work. I am grateful for every prepared meal I have eaten at a restaurant.||Salah Mohamed – Assistant to the Main Chef.|Salah is hardworking and dedicated, supporting the kitchen with great skill. His teamwork and effort contribute to the amazing quality of the meals.||Ashraf Ramzy – Restaurant Manager.|Ashraf is an excellent manager, always attentive and welcoming. He runs the restaurant with professionalism and ensures every guest feels special and well taken care of.|A gentleman who is a born leader. It works perfectly with its team of people who try to set up tables in the shortest possible time and so that guests can try the specialties in the restaurant. Thank you for making me feel like a princess.||Mohamed Ismail Mahmoud – Housekeeping.|Mohamed does his work with great care and dedication. My room was always perfectly clean and comfortable, thanks to his effort and attention to detail. HE WAS THE BEST!!|This person is the reason why I would return to this hotel the most. A guy who is exceptionally cultured, good and always ready to help you make your stay in the room perfect. Every day he made me animal shapes out of towels, the room was always clean, the bed was made tight, everything was perfect! Thank you from the bottom of my heart!||Mohamed Eid - reception.|He greeted me with a warm smile that exuded welcome. He helped me with everything and answered every question I asked calmly and politely like a real professional. Since it was very warm when I arrived at the hotel, he offered me a welcome drink and I really felt that way. Thank him.||Salem Salem – Bartender.|Salem is a talented bartender who creates amazing drinks with a friendly and welcoming attitude. He always makes guests feel relaxed and happy.|Mohamed Abdelrahem – Customer Service|Mohamed is very polite, attentive, and always willing to help. His service is excellent, and he treats every guest with respect and care. ||Samya Ali – Customer Service|Samya is kind, professional, and full of positive energy. She provides wonderful service and always makes sure guests feel comfortable and valued.||I am truly grateful to all of them for their hard work, smiles, and dedication. They turned my stay into a very special memory, and I deeply appreciate everything they did.||With warm regards,||Guest from Room 2338 from the period of 03.09. until 13.09. 2025. When I am in Hurghada again, I will choose this hotel again. Only because of the people who work there and because of the very feeling that I felt at home.|| Thank you from the bottom of my heart ZYA Regina, I look forward to coming back again. || With love and greatrespect,| Ana-...

To the Hotel Management ZYA REGINA RESORT & AQUA PARK.

I would like to sincerely thank the wonderful team who made my stay in room 2338 truly unforgettable. Each of them deserves special recognition for their dedication, kindness, and professionalism:

Tatjana Kuznyicova – Guest Relation Manager. Tatjana is truly wonderful at her job. She is warm, professional, and always ready to help. Her kindness and dedication made my stay unforgettable. She solved the problem with the air conditioner in my room in a second. A sentence I will never forget: "My guests must be happy". Thank her for that.

Mostafa Darweash – Main Chef. Mostafa is a master in the kitchen. Every meal he prepares is full of flavor, creativity, and passion. His cooking is truly outstanding and unforgettable. A man who welcomes you with a smile and can't wait for you to try his culinary specialties. In his dishes, you can feel his love for his work. I am grateful for every prepared meal I have eaten at a restaurant.

Salah Mohamed – Assistant to the Main Chef. Salah is hardworking and dedicated, supporting the kitchen with great skill. His teamwork and effort contribute to the amazing quality of the meals.

Ashraf Ramzy – Restaurant Manager. Ashraf is an excellent manager, always attentive and welcoming. He runs the restaurant with professionalism and ensures every guest feels special and well taken care of. A gentleman who is a born leader. It works perfectly with its team of people who try to set up tables in the shortest possible time and so that guests can try the specialties in the restaurant. Thank you for making me feel like a princess.

Mohamed Ismail Mahmoud – Housekeeping. Mohamed does his work with great care and dedication. My room was always perfectly clean and comfortable, thanks to his effort and attention to detail. HE WAS THE BEST!! This person is the reason why I would return to this hotel the most. A guy who is exceptionally cultured, good and always ready to help you make your stay in the room perfect. Every day he made me animal shapes out of towels, the room was always clean, the bed was made tight, everything was perfect! Thank you from the bottom of my heart!

Mohamed Eid - reception. He greeted me with a warm smile that exuded welcome. He helped me with everything and answered every question I asked calmly and politely like a real professional. Since it was very warm when I arrived at the hotel, he offered me a welcome drink and I really felt that way. Thank him.

Salem Salem – Bartender. Salem is a talented bartender who creates amazing drinks with a friendly and welcoming attitude. He always makes guests feel relaxed and happy. Mohamed Abdelrahem – Customer Service Mohamed is very polite, attentive, and always willing to help. His service is excellent, and he treats every guest with respect and care.

Samya Ali – Customer Service Samya is kind, professional, and full of positive energy. She provides wonderful service and always makes sure guests feel comfortable and valued.

I am truly grateful to all of them for their hard work, smiles, and dedication. They turned my stay into a very special memory, and I deeply appreciate everything they did.

With warm regards,

Guest from Room 2338 from the period of 03.09. until 13.09. 2025. When I am in Hurghada again, I will choose this hotel again. Only because of the people who work there and because of the very feeling that I felt at home.

Thank you from the bottom of my heart ZYA Regina, I look forward to coming back again.

With love and great respect, Ana-...