New Cairo Heart Hotel — Hotel in Cairo

Disclaimer: This is gonna be a really long post. ||||My experience at Cairo Heart Hotel wasn’t as pleasant as others. Yes the place is affordable and we get what we paid for. Most of the staffs are really helpful especially Ahmed that works at the receptionist counter. Bahaa was really responsive to our enquiry and willing to help through the phone. ||||But I particularly wanna highlight on this one guy, I believe he’s the manager that goes by the name Ahmed (A) as well. My wife and I stayed there from October 12th-15th 2018. ||||We came there around 11pm on the 12th and (A) informed us that there’s only one room left available. It wasn’t exactly like the room on the airbnb photos. It’s so much smaller with no balcony or windows. So we told him afterwards that we wanna exchange the room on the next day. They agreed.||||The next day, a guy who was in charge told us we could move to anther room by 3pm. So we went out and came back to A. This was the part that really upset me.||||He sat there on the couch with an unprofessional manner while speaking to us.||||A: We couldn’t provide you the room for tonight since it’s already full.||||Me: But Ahmed already told us that the room is gonna be available for us. He should have informed us earlier. ||||A: You only have one night anyway. So you can just stay at your room.||||Me: No, we will only leave on Monday morning around 6 am.||||A: But you’ll only stay here for tonight since you paid for 2 nights only. It’s not a hidden secret that all guest should check out at 12 noon. It’s a global rule. ||||*Note that he put his left hand on his hip and put his left hand in the air while he said this in a sarcastic tone and high voice||||Me: I already told your worker Ahmed that. I literally said, “we’re leaving on Monday morning. Can you calculate how much do we have to pay” and so we paid for the amount that he asked. I just wanna know why nobody informs us on this. And it doesn't matter a night or two, you have to be clear with the customer about the check-in and the checkout time and provide them with the proper information that they need.|| And why do you have to shout at me? You don’t have to be mad, is is how you treat your customers ?, Talking to them in an inappropriate unprofessional way, shouting and pointing your finger at them, how could you expect the respect from someone with this disrespectful attitude, it's such a shame.||||A: I’m not mad. You don’t teach me how to behave. You can’t tell me how to speak, I'm older than you and you don't have the right to tell me anything at all. ||||My wife: You do look like you’re mad at us with your body language like that; your hand on your hip and your other hand like that. You could have just be professional about it on don’t have to speak to us with that tone ||||A: I’m just tired||||My wife: That’s not an excuse for you to treat us like that||||A: *start turning to me and said You don’t tell me how to behave. You can’t tell me how to speak. (He kept on saying this) If you don’t wanna pay for another night you can just go to somewhere else and stay for the night that you paid. ||||Me: It’s okay. We’ll find somewhere else to stay. ||||A: As you like||||Please note that he didn’t even applogize to us. Instead Ahmed the receptionist kept on saying sorry for what happened.||And afterwards the same guy who apologized to us tried to scam us when we ordered some food through OTLOB, he searched the bag and threw the receipt so he could raise the price. He asked for EGP205 when the price we were supposed to pay was only EGP186. So I showed him the price on the phone. And suddenly he said EGP10 it’s for the coffee that I ordered. ||||I’ve travelled to many countries before and this was hands down the worst R&B hotel experience I’ve ever had. My wife and I felt horrible for the rest...

Disclaimer: This is gonna be a really long post.

My experience at Cairo Heart Hotel wasn’t as pleasant as others. Yes the place is affordable and we get what we paid for. Most of the staffs are really helpful especially Ahmed that works at the receptionist counter. Bahaa was really responsive to our enquiry and willing to help through the phone.

But I particularly wanna highlight on this one guy, I believe he’s the manager that goes by the name Ahmed (A) as well. My wife and I stayed there from October 12th-15th 2018.

We came there around 11pm on the 12th and (A) informed us that there’s only one room left available. It wasn’t exactly like the room on the airbnb photos. It’s so much smaller with no balcony or windows. So we told him afterwards that we wanna exchange the room on the next day. They agreed.

The next day, a guy who was in charge told us we could move to anther room by 3pm. So we went out and came back to A. This was the part that really upset me.

He sat there on the couch with an unprofessional manner while speaking to us.

A: We couldn’t provide you the room for tonight since it’s already full.

Me: But Ahmed already told us that the room is gonna be available for us. He should have informed us earlier.

A: You only have one night anyway. So you can just stay at your room.

Me: No, we will only leave on Monday morning around 6 am.

A: But you’ll only stay here for tonight since you paid for 2 nights only. It’s not a hidden secret that all guest should check out at 12 noon. It’s a global rule.

**Note that he put his left hand on his hip and put his left hand in the air while he said this in a sarcastic tone and high voice

Me: I already told your worker Ahmed that. I literally said, “we’re leaving on Monday morning. Can you calculate how much do we have to pay” and so we paid for the amount that he asked. I just wanna know why nobody informs us on this. And it doesn't matter a night or two, you have to be clear with the customer about the check-in and the checkout time and provide them with the proper information that they need. And why do you have to shout at me? You don’t have to be mad, is is how you treat your customers ?, Talking to them in an inappropriate unprofessional way, shouting and pointing your finger at them, how could you expect the respect from someone with this disrespectful attitude, it's such a shame.

A: I’m not mad. You don’t teach me how to behave. You can’t tell me how to speak, I'm older than you and you don't have the right to tell me anything at all.

My wife: You do look like you’re mad at us with your body language like that; your hand on your hip and your other hand like that. You could have just be professional about it on don’t have to speak to us with that tone

A: I’m just tired

My wife: That’s not an excuse for you to treat us like that

A: start turning to me and said You don’t tell me how to behave. You can’t tell me how to speak. (He kept on saying this) If you don’t wanna pay for another night you can just go to somewhere else and stay for the night that you paid.

Me: It’s okay. We’ll find somewhere else to stay.

A: As you like

Please note that he didn’t even applogize to us. Instead Ahmed the receptionist kept on saying sorry for what happened. And afterwards the same guy who apologized to us tried to scam us when we ordered some food through OTLOB, he searched the bag and threw the receipt so he could raise the price. He asked for EGP205 when the price we were supposed to pay was only EGP186. So I showed him the price on the phone. And suddenly he said EGP10 it’s for the coffee that I ordered.

I’ve travelled to many countries before and this was hands down the worst R&B hotel experience I’ve ever had. My wife and I felt horrible for the rest...

I'm writing this review to details my 1 week stay in this hotel. I booked the biggest room with a balcony. Location : 5/5, the hotel sits right in the middle of cairo in a very strategic location. You can find supermarket, metro stations, electronics stores, and many local restaurants nearby. You wouldn't need a cab or a car to discover the area around you. Just know that it's a very lively area, so if you're not into that you might want to consider another place. I personally prefer it since you can't be a victim of theft when there is a lot of people around you.

Comfort: 4/5 The beds and bed sheets are very comfortable and I didn't find any difficulty sleeping on them. The only problem was the noise outside, since the balcony isn't sound proof. Just sleep early at night and it wouldn't be a problem.

Service and staff : 5/5 The hotel is basically one floor, so the reception is directly outside your door. You can ask them whatever you want and they would make their best to serve you as quick as possible. They're all friendly and helpful,i didn't face any problem with their attitude. The receptionist murein in particular is a sweetheart, and would help you even with your concerns outside the hotel premises, such as places to visit and hints about how to wander through the city. They also offer complimentary breakfast depending on the bundle you purchased.

Just remember to purchase a SIM card with Internet for your stay, since you really need it outside the hotel. You will also need it if the wifi in the hotel is being a bit sluggish (which happens a lot ;p)

Price and value for money: This hotel is perfect for people who are traveling on a budget, but want a safe place to stay and enjoy their time. The money you will save by choosing this place can be spent on discovering the whole city. Overall I would highly recommend this place and would definitely stay here the next time I...