The St. Regis Cairo — Hotel in Cairo

Dear St. Regis Cairo Team,

I am writing to sincerely thank you for the unforgettable experience my wife and I had during our stay from 26th to 29th July. Every touchpoint we encountered was nothing short of exceptional — from the moment we made our reservation to the moment we checked out, the entire journey was filled with thoughtful details and genuine hospitality that truly set a new benchmark for us, not just in Egypt, but globally.

A special thanks goes to Mr. Mustafa Banaway and the entire Guest Relations team managed by Ms. Hebah Ghourab, whose support prior to our arrival was invaluable. Mr. Banaway’s prompt and detailed responses to all my inquiries ensured that every part of our stay — from dining arrangements to transportation logistics — was seamless and perfectly tailored. His professionalism and care were truly reassuring and set the tone for a perfect stay. Ms. Ghourab personalized welcoming during our check-in and continues follow up on our experience during our stay made us feel very special, such a warm smile when talking to us and her attention to our talk made it feel like she is working just for us and that we are the most important guests in the hotel, thank you so much for giving me your time answering all my curious questions about the hotel and the overall dynamics in town.

I would also like to extend my gratitude to Ms. Nancy Monier and Marina Mouris from the Concierge team for taking care of all our calls and inquiries with warmth and efficiency throughout our stay. The Concierge service made our visit feel deeply personal — I was never treated as “just another guest,” but rather like a valued friend of the hotel.

The check-in process was perhaps one of the most pleasant surprises of all. It was so smooth and personalized that I couldn’t help but reflect on how much time I’ve likely wasted in standard reception experiences throughout my life. And I must say — in less than 10 minutes, I had the pleasure of meeting several team members named Mariam, each sharing the same welcoming spirit, radiant smile, and sincere desire to assist. Clearly, it’s not just the name, but the St. Regis culture that creates such a warm and hospitable atmosphere.

I’d also like to recognize Ms. Martina Wadie from the Spa Center. Her warmth, smile, and engaging conversation left a lasting impression on both me and my wife. She made us feel genuinely welcomed and added tremendous value to our overall Spa experience. Even before our visit, she handled every email inquiry I sent with promptness and professionalism. Her remarkable hospitality and attentiveness set the tone for a truly relaxing and memorable time at the Spa.

A heartfelt thank you as well to Mr. Mustafa Attia for his gracious handling of my feedback during checkout. I deeply appreciate the complementary hotel ride extended as a goodwill gesture in light of a minor housekeeping incident — which I am fully confident was unintentional. More importantly, I was moved by how seriously my feedback was received, not as criticism, but as an opportunity to learn and further enhance your already customer-centric culture. Mistakes happen, and how they are handled makes all the difference — and in this case, it only added to my admiration for your team.

I leave Cairo with beautiful memories — not only of its timeless history and vibrant spirit but also of the unmatched hospitality of St. Regis. I find myself already looking forward to my next visit, eager to return not just for the love of the city, but because staying with you has become as important and memorable as seeing the Pyramids themselves, you made the visit equal to the...

Wonderful hotel and staff, and a perfect stay! Just like my 25-night stay last summer, this 11-night visit could not have been any better at this extremely impressive, well-operated, luxurious property. The property is extremely elegant with breathtaking Nile River views everywhere you look, the location was perfect and central to major attractions, and the customer service at this property was top notch, making an already exciting stay that much better!

Prior to arrival, the experience started with a personal phone call from Guest Experience Manager Heba Ghurab, which I greatly appreciated! During the entire stay, I was absolutely blown away by the phenomal customer service provided by Heba, she really went out of her way and put on an absolute masterclass level of sensational guest experience down to every little detail - I am truly grateful! It was also a pleasure to see Mohamed Samir again, who just like last year was tremendously impressive every time he assisted us. Maria, Shady, Karim, Hassan, and Mohamed Gamal at the reception were also wonderful to interact with and were extremely friendly and helpful. Maria assisted me prior to my arrival as well which was super helpful. Shady assisted me on the last day at checkout when I was in a big rush and was really high-speed in answering any questions and getting me checked out in a timely manner - that entire team on the 5th floor is super talented and I LOVED interacting with them throughout the visit!

I don’t know where to begin with the St. Regis Cairo Butler Service team, they absolutely blew my socks off with their exquisite service the entire visit. Hafiz, welcome us upon arrival and took care of every single detail during our stay, I can’t thank him enough and he really made our visit perfect, I don’t think I’ve come across better customer service in any past stay anywhere around the world than what I experienced with Hafiz and Heba! On days where Hafiz was off-duty, Zaher and Adil took care of us and did not miss a beat with their excellent customer service, and there were a couple of other impressive butlers whose names i regretfully didn’t capture. What a team!

The staff at La Zisa breakfast were fantastic, just as they were during my visit last year. Mohamed El-Shehat remembered me right away from last year and made sure I was taken care every day, as did Adil, Hatem, Rasha, Salah, and Mahmoud. Hostesses Dina, Yasmin, and Clara were also very pleasant to interact with and seated me right away at my desirable table. Thank you La Zisa staff for the great breakfast experience every day!

Housekeeping team members Fouad and Mohamed Atif took care of us really well and our place was super clean the entire stay!

Lifeguards Mohamed Adil, Abdou, and Taher were great to interact with and were very accommodating at the indoor and outdoor pool areas.

Thank you St. Regis team for another tremendous stay - this Titanium elite is...

First of all I would like to thanx Mr Mosa Thank you for your caring especially ,Miss Hiba and Miss Anna

I love the hotel decorations, spacious room very nice lobby , nice gym , and the spa it look so elegant and luxurious but not professional stuff they have zero knowledge how to deal with the guest I stayed for 24 days literally I didn’t enjoy my stay there …it’s my fault that I extend my stay from 4 days to 20 days under their promises , that it’s difficult for you guys and that what I see every day I face a problem

1- horrible service from room service they are talkative which is noisy and slowly 2- horrible butlers service for twice time I press the button to come and clean then I go out for hours and I come back and no one come and I call I fight because no one take off the food plus the cleaning level not that much perfect they need more 3 - the wedding issue not nice because I pay for all the facilities then I’m shocked that the wedding things take 3 days to close the pool area and they close it 4 times almost more than my half stay 4- employees in the pool area in first few days they took long time to took my order and take care to of me and when I order coffee or anything it took too long time until I complain but with other guest I observed they do the same thing with me just they are acting good because I talked to the manager 5- the gym area it’s summer and inside the gym there is 4 ppl they are working out so hard when I enter inside, it was too much hot and i saw the AC It was 27 degree the coach should noticed that for our health and recycling the Air

6- the lazeeza breakfast area since the first day they are super slowly it’s so simple to bring the bread and the tea , juice within 2 min but each time I choose the food from the buffet and I keep waiting for the bread and the tea or if I asked for cucumbers which is something so silly every day like that and the manger there not professional at all his name is Mr Sami and not polite at all not even a gentle man he shouldn’t be a manger

7- the lobby area they have the same problems bad slowly service

8- the toilet in the lobby and the one next to lazeeeza , plus the toilet in the 7th floor it’s very dirty

9- the thing that I will not forget or forgive my last day I went for a dinner and I came back around 2.30 AM and I found my room door open I was so upset not feeling secure at all

In the end I’m feeling sorry for a big name like st.Regis to have that kind of bad service and unprofessional employees it’s not enough to bring professional manger with that kind of employees I’m not happy at all although mr Mosa , he do his best to make me happy but they do there best to make me unhappy in the other hand In general I felt so sorry for st.Regis it’s a big name I wish u do ur best to...