von Stackelberg Hotel Tallinn — Hotel in Tallinn

Stayed in February 2025 for one night.

Although the Zen room was affordable, it did not match the expectations set by the hotel's advertisements. The biggest disappointment was the bed arrangement. Instead of one large bed, we got two smaller beds pushed together, covered by two stacked mattress toppers. This made the bed extremely soft, and the underlying beds kept sliding apart during the night. Sleeping comfortably was nearly impossible - truly a terrible experience. The room itself was below average. Although clean, there was a strange smell, possibly originating from the bathroom or sewer, which made the overall experience unpleasant.

The SPA was very good, and the breakfast was satisfactory, offering plenty of choices even shortly before closing time. However, there was confusion regarding the SPA experience. There were no clear instructions about whether guests should change in their rooms or at the SPA itself. Additionally, the staff awkwardly requested us to check whether robes were provided in our rooms, despite robes already being listed as included in the booking confirmation. There were also no towels available at the SPA, nor instructions about obtaining them, forcing us to bring towels from our room. This was inconvenient, as it left us without towels afterward. It would be much more convenient for guests if the hotel implemented SPA access cards or another simple method of entry, as we currently had to wait for someone from reception to open the door.

The hotel parking lot is conveniently located within the hotel premises, but the fee of €15 per night felt excessively expensive. Offering complimentary parking would have been a considerate gesture toward hotel guests.

Additionally, the booking experience itself was strange. The booking form mentioned a standard check-in at 15:00 but indicated that earlier check-in could be arranged upon request via email. When we asked, the staff simply responded they couldn't guarantee it. If early check-in isn't realistically available, this misleading note should be removed.

Overall, our experience was disappointing, deserving a rating of only 2 out of 5. The SPA and breakfast were acceptable, but everything else - particularly the room and bed comfort - was...

Unfortunatelly bad experience. We were given wrong room, which only came up when our extra bed sheets were missing and we were asking for them. They were sorry and prepared our real room, but we needed pack our things again and no change for shower and relax after hot day in the city.

We visited short time in Tallinn, so we lost valuable time, since everything took longer and we were tired from the morning travel.

First we were happy to get better room (Familyroom 506), which they moved us away to downstares to room 402. Senior staff Lady and luggage boy came to our door to escort us to our "realroom" and they told us to take our time repack and they will wait for us. Unfortynatelly Lady didn't wait for us but the luggage boy was ready to help us with luggage - which we didn't have much (1bag/person). Since our trip were short, (and we didn't want lose more time), we decided to get ready for dinner and night at the town - and just trying to forget the confusion.

All good until we went to check out and the reception try to charge us of restaurant bill, where we never visited nor order anything. Which frontdesk lady said: "ouh, they might have put the bill to wrong roomnumber". At the same time our driver were waiting us outside so luckily this "surprise-extra-never-happened-restaurant-visit" were not charged. Interesting was that couple front of us were dealing with same kind of problem (double charge from the massage).

We couldn't help but wondering, were things went wrong first, since keycard's original room number had been fixed with repair lacquer and top of that fixed...

AVOID THIS HOTEL We rented a room in this hotel for 5 nights in the City Hotel, the annexed hotel ran by von Stackelberg hotel as well. The stay was just coreect for the first 4 nights, however, the last night we had problems with the manager. During our last day our magnetic keys didn’t work and at night, not even the new keys worked. We were waiting outside our room for an hour and a half, being as nice as we could with the employee DORIS (who was also absolutely nice to us as well) since we knew it was not her fault that we were locked out our room. However, the manager was not even nice to us. He didn’t even look at us nor apologized. For half an hour, he looked for the master key to open our door because he just couldn’t find it anywhere. After that hour an a half patiently waiting for our room to be unlocked he again didn’t even apologize. When we asked for any compensation or at least an explanation his words were as follows: “how much did you pay for this room? Oh well what do you expect from a 2 stars hotel room? Pay for a better room the next time.” I don’t know about the rest but I always expect a hotel to have accesible doors regardless of what I have pay. Even if a problem like this happens, which is completely possible, I expect the manager to treat me correctly and not being rude and disrespectful to his clients. Fully grateful for the treatment by Doris but after seeing how the manager treats his clients, I can clearly point out he doesn’t care at all about his clients. Basically treated as second class customers. Avoid...