Golden Tulip Hotel Cannes - Hotel De Paris — Hotel in Grasse

I had a negative experience at this hotel. I don't wish to leave this review with malice as I believe in karma—my intention is to share my experience with fellow travellers.||||I travelled solo and booked the hotel for 6 nights in July. ||||When browsing for the room type to book, I decided I didn't want to stay in a Chambre Classique Duplex and so paid more money for a Balcony Room.||||When I arrived, which was almost 1am due to a flight delay, I found that I was in the room I paid more money not to be in—a Chambre Classique Duplex. The room is small, dated, and had a musty smell. It is not the modern rooms pictured, but what I am guessing are the older rooms in this property.||||I went to reception to explain I had been placed in a room that is of a lesser category than the one I paid for and asked to be moved to the room I paid for. The person at reception, who told me his name is Alan, responded that the hotel was full, there was nothing he could do, he has already checked me in (with the implication that the job he was paid to do was done), and if I wanted to, I could come back and ask in the morning—and then maybe I would get moved. ||||While I truly believe that there was nothing he could have done at that moment in time, I find this attitude to be quite uncomfortable, especially as a woman travelling solo. I felt a fear that if something bad had happened to me, I am running the risk of them treating me in the same way. ||||As it was 1am, I returned to my room. I spoke to my booking agent, who is very helpful. I requested for the difference in the room I paid for, and was actually placed in, to be refunded; and for the rest of my stay to be refunded, as I find it uncomfortable to stay in a place like this and no longer wish to stay. They helped me speak with the hotel and I received the same response—that there is nothing they can do right now. ||||And so the next morning, I went back to reception to speak to the hotel staff. A lady at receptionst, Rosea (not sure of spelling), told me that the Chamber Classique Duplex I am placed in is one variety of the Balcony Room I booked. Note that I have no actual proof of this—only I was told. They offered to move me to a different room and wanted to show me first, but a refund will not be possible because it is a non-refundable booking. ||||At this point I had only had a few hours of sleep in the room, which I found very uncomfortable; the air conditioning didn’t seem circulate around the room. The hotel is marketed as a 4-star but there is no coffee or water in the room. I asked if it is possible for me to get a coffee and come back.||||Around this time, I was informed by my family that my grandmother could pass away at any time back home in Hong Kong, and I so needed to leave immediately. When I got back to the hotel I explained the situation; I said I will not seek a refund in the difference for the first night, but I still would like to have a refund for the rest of the stay. I was met with the same response: it is a non-refundable booking. Rosea seems nice, but she offered the same answer over and over—it is a non-refundable booking. ||||I can’t speak for what Alan or Rosea were thinking, but the feeling I got was that people here don’t really care what you think, what your opinion is, or what is happening to you; they will smile and nod, or throw their hands up in the air, but they don’t care. You as a guest just need to know the money you paid is the money you paid, and you will get whatever you are given. ||||I left the hotel without a conclusion on the refund, raced back to Hong Kong a few hours later, and a day after I got home, my grandmother died. My booking agent kindly continued to liaise with them on the matter, updating them on the death, and it was the same answer: it is a non-refundable booking. I never did get a refund from the hotel. ||||To be fair, I understand no hotel owes any guest a refund if the guest checks out to be with a relative who is dying and then eventually died. But it is the first time I have encountered a) the attitude I experienced the night of my check-in; b) being placed in a room type that is what I understand to be lesser than what I paid, with no prior communication and an explanation that is not proven; c) hopefully, this was the first and last time I would ever experience this—leaving a hotel to be with a dying loved one, after being treated by the hotel in a very uncomfortable manner.||||As I said, I believe in karma. But I hope that the pain and hurt that comes from rushing home from abroad to be by a loved one’s side as they take their last breath never happens to anyone who owns or works in this hotel.||||Other notes for travellers’ reference:||||After placing the booking I emailed them several times to let them know my flight arrives at night. I expected a response within 2-3 working days but this didn’t happen. ||The same situation as mine, with the lack of clarity around what room you are paying for—ie paying more for a balcony room but being placed in a Chambre Classique Duplex—has happened to other travellers; I read it in one of the reviews right here on TripAdvisor, and I wished I had trusted my instincts and not booked this hotel. It seems it happened again in the same month I stayed—check TripAdvisor user Stine J’s review July 2024.||||The way they respond to negative TripAdvisor reviews come across defensive and accusatory. Look at the responses over the “poor” and “terrible” sections. ||||I am a journalist and have been covering and reviewing hotels around the world for 12 years—it is more or less my job to assess room categories and hotel star ratings. I agree with what many of the reviewers said—this is not a 4-star hotel. It could be a...

I booked 6 nights here in July. When browsing for the room type to book I decided I didn't want to stay in a Chambre Classique Duplex and paid more for a Balcony Room.When I arrived, which was almost 1am due to a flight delay, I found that I was in the room I paid more money not to be in—a Chambre Classique Duplex. The room is small, dated, and had a musty smell. It is not the modern rooms pictured, but what I am guessing are the older rooms. I went to the reception to explain I had been placed in a room that is of a lesser category than the one I paid for. The person at reception, who told me his name is , responded that the hotel was full, there was nothing he could do, he has already checked me in (with the implication that the job he was paid to do was done), and if I wanted to I could check in the morning and maybe I would get moved. While I truly believe that there was nothing he could have done at that moment in time, I find this attitude to be quite uncomfortable, especially as a woman travelling solo. I felt a fear that if something had happened to me, I am running the risk of them treating me in the same way. As it was 1am, I returned to my room. I spoke to trip.com, who are very helpful. I requested for the difference in the room I paid for, and was actually placed in, to be refunded, and for the rest of my stay to be refunded, as I find it uncomfortable to stay in a place like this and no longer wish to stay. They helped me to speak with the hotel and I received the same response—that there is nothing they can do right now. And so the next morning, I went back to reception to speak to them. They told me that the Chamber Classique Duplex I am placed in is one variety of the Balcony Room I booked. Note that I have no actual proof of this—only what they told me. They offered to move me to a different room and wanted to show me first, but a refund will not be possible because it is a non-refundable booking. At this point I had only had a few hours of sleep in the room, which I found very uncomfortable; the air conditioning didn’t seem circulate around the room. The hotel is marketed as a 4-star but there is no coffee or water in the room. I asked if it is possible for me to get a coffee and come back to them.Around this time, I was informed by my family that my grandmother could pass away at any time back home in Hong Kong, and I so needed to leave immediately. When I got back to the hotel I explained the situation; I said I will accept the explanation about the night I already stayed, and will not seek a refund in the difference, but I still would like to have a refund for the rest of the stay. I was met with the same response: it is a non-refundable booking. The lady at the desk, * (sp?) seems nice, but she offered the same answer over and over—it is a non-refundable booking. I can’t speak for what she was thinking or how she does her job, but the feeling I got was that people here don’t really care what you think, what your opinion is, or what is happening to you; they will smile and nod, but they don’t care. You as a guest just need to know the money you paid is the money you paid, and you will get whatever you are given. I left the hotel without a conclusion on the refund, raced back to Hong Kong a few hours later, and a day after I got home, my grandmother died. Trip.com kindly continued to liaise with them on the matter and it was the same answer: it is a non-refundable booking. I never did get a refund from the hotel. As I said, I believe in karma. But I hope that rushing home from abroad to be by a loved one’s side as they take their last breaths never happens to anyone who owns or works...

I travelled solo and booked the hotel for 6 nights. When browsing for the room type to book I decided I didn't want to stay in a Chambre Classique Duplex and paid more for a Balcony Room. When I arrived, which was almost 1am due to a flight delay, I found that I was in the room I paid more money not to be in—a Chambre Classique Duplex. The room is small, dated, and had a musty smell. It is not the modern rooms pictured, but what I am guessing are the older rooms. I went to the reception to explain I had been placed in a room that is of a lesser category than the one I paid for. The person at reception, who told me his name is Alan, responded that the hotel was full, there was nothing he could do, he has already checked me in (with the implication that the job he was paid to do was done), and if I wanted to I could check in the morning and maybe I would get moved. While I truly believe that there was nothing he could have done at that moment in time, I find this attitude to be quite uncomfortable, especially as a woman travelling solo. I felt a fear that if something had happened to me, I am running the risk of them treating me in the same way. As it was 1am, I returned to my room. I spoke to my booking agent, who is very helpful. I requested for the difference in the room I paid for, and was actually placed in, to be refunded, and for the rest of my stay to be refunded, as I find it uncomfortable to stay in a place like this and no longer wish to stay. They helped me to speak with the hotel and I received the same response—that there is nothing they can do right now. And so the next morning, I went back to reception to speak to them. They told me that the Chamber Classique Duplex I am placed in is one variety of the Balcony Room I booked. Note that I have no actual proof of this—only what they told me. They offered to move me to a different room and wanted to show me first, but a refund will not be possible because it is a non-refundable booking. At this point I had only had a few hours of sleep in the room, which I found very uncomfortable; the air conditioning didn’t seem circulate around the room. The hotel is marketed as a 4-star but there is no coffee or water in the room. I asked if it is possible for me to get a coffee and come back to them. Around this time, I was informed by my family that my grandmother could pass away at any time back home in Hong Kong, and I so needed to leave immediately. When I got back to the hotel I explained the situation; I said I will not seek a refund in the difference, but I still would like to have a refund for the rest of the stay. The lady at the desk, Rosea (sp?) seems nice, but she offered the same answer over and over—it is a non-refundable booking. The feeling I got was that people here will smile and nod, but they don’t really care what you think, what your opinion is, or what is happening to you. You as a guest just need to know the money you paid is the money you paid, and you will get whatever you are given. I left the hotel without a conclusion on the refund, raced back to Hong Kong a few hours later, and a day after I got home, my grandmother died. My booking agent kindly continued to liaise with them on the matter and it was the same answer: it is a non-refundable booking, and so the hotel didn't refund me. Other notes for travellers’ reference: After placing the booking I emailed them several times to let them know my flight arrives at night. I expected a response within 2-3 working days but this...