OKKO HOTELS Cannes Center — Hotel in Grasse

I am extremely upset by the rude and dismissive attitude of the man at reception at OKKO Hotel in Cannes on Monday, 7th of April, at around 1 Pm 2025! ||||I had just enjoyed a wonderful stay at a nearby 5-star hotel. The weather in Cannes was beautiful, and I decided to extend my holiday. Unfortunately, my original hotel was fully booked for the rest of the week due to a major conference. That’s when I came across OKKO Hotel and decided to inquire about availability.||||I approached the reception and politely asked if I could view a room before making a booking. The man at the front desk abruptly told me that it wasn’t possible and claimed there was no staff available to assist, even though I could clearly see other staff members present.||||What shocked me even more was his attitude—he looked at me with such contempt, as though I didn’t belong there. When I asked for his name, he refused to give it. I then asked to speak to his manager, and again he refused.||||I’ve travelled all over the world, and I’ve never been treated with such blatant disrespect. It was deeply upsetting and frankly disgraceful. I was left feeling ignored, belittled, and extremely hurt.||||Given the complete lack of professionalism and courtesy shown, I am left with no other explanation than to believe his behavior was racially motivated.||||There was no queue at the time, and the reception area was clearly quiet—there was absolutely no excuse for this kind of treatment.||||I sincerely hope that this complaint is taken seriously. No one should ever be made to feel the way I...

We stayed 4 nights, 5 days in here. This place is very unique and provided us with an amazing experience. I want to officially congratulate three staff, Aziz and Mendivil at front desk, Nancy our attentive and sweet housekeeping staff member, and Victor for keeping up such great energy every morning during breakfast tune. This hotel has great potential to improve and j just want to say keep up the good work. I’ve summarized our thoughts below:

PROS: -Extremely attentive and friendly staff. -Nice, modern room with comfortable bed and 100% (super) soundproof rooms. -Efficient use of the space. Beautiful lounge on the 6th floor with complementary (non alcoholic) drinks, coffee , snacks and bites at the terrace. AMAZING view while at the lounge or having breakfast let me repeat, the staff goes above and beyond to satisfy all of your requests. -LOCATION: 10 min walk from the beach, 5 min walk to all restaurants. Next to train station.

CONS: -The bed linen was too rough on my skin. It is a mix of organic cotton with linen. It is a matter of preference but I didn’t like it. The pillows were too soft (for me) so I couldn’t sleep for 3 days. My husband slept like a baby. -The room is small and everything feels tight if you have a lot of luggage. -No slippers or toiletries. Only soap and shampoo. -IMPORTANT: no mini fridge? And we really, really needed one! No closets? A bit off putting..

In any case, the things we liked are more and we would definitely...

On a positive note, the breakfast and break area were pleasant. Located on the sixth floor with a terrace, it offered a beautiful view of the city. However, the experience was overshadowed by other issues, including a clogged sink and shower.

My wife and I booked a three-night stay at Hotel Okko in Cannes, attracted by its central location and positive feedback. Unfortunately, our experience was severely compromised by two extremely negative incidents.

The first incident occurred at night, when we were awakened by noises at our room door around 1:30 AM. This caused us fear, and we couldn't immediately go back to sleep due to concerns about intruders. Initially, we thought the noises might be coming from the adjacent room, but the incident still disturbed our peace of mind.

The second incident was even more shocking: while we were changing in our room after breakfast, the door was forcefully opened without any prior notice by a hotel staff member and a technician. This intrusion into our privacy was unacceptable and left us with a deep sense of violation. There was no attempt to call our room or knock on the door before entering.

The staff member even doubted our reservation and treated us with suspicion, which further exacerbated the situation. Their only response was a "sorry" once they saw that our reservation was correct.

It is unacceptable for such situations to...