Hôtel Villa Pruly - Cannes — Hotel in Grasse

The host made us feel uncomfortable during our whole stay - which is a big problem when you’re on holidays. As soon as you don’t follow his (questionable) rules, e.g. “keys need to stay in the hotel (unattended in the evening), how and where to park and booking breakfast additionaly”, he weirdly states / answers unfriendly expressions in French (Yep, we understood it, sorry ;-)) |In any case, we tried to avoid him which worked more or less because “he’s watching you”.||Besides that: ||- The cleaning is insufficient, e.g. there was dirt in our shower that cannot be cleaned no more, dust layers on the cupboard…|- When you leave the room for 30 minutes, the air conditioning is turned off by the host even though it’s 30 degrees outside?! What?!|- The refurbishment was done amateurish, so e.g. the laminate is broken already and not repaired (take care not to stumble). Cheapest materials all over the room, also in the bath. |- You can hear everything through the thin walls and doors. ||All in all, we felt the booking was very bad value for money, mainly because the host treated us very rude and seems to be focused on making money instead of customer satisfaction. |(We travel a lot and never experienced such a big discrepancy between online rating...

The host made us feel uncomfortable during our whole stay - which is a big problem when you’re on holidays. As soon as you don’t follow his (questionable) rules, e.g. “keys need to stay in the hotel (unattended in the evening), how and where to park and booking breakfast additionaly”, he weirdly states / answers unfriendly expressions in French (Yep, we understood it, sorry ;-)) In any case, we tried to avoid him which worked more or less because “he’s watching you”.

Besides that:

The cleaning is insufficient, e.g. there was dirt in our shower that cannot be cleaned no more, dust layers on the cupboard… When you leave the room for 30 minutes, the air conditioning is turned off by the host even though it’s 30 degrees outside?! What?! The refurbishment was done amateurish, so e.g. the laminate is broken already and not repaired (take care not to stumble). Cheapest materials all over the room, also in the bath. You can hear everything through the thin walls and doors.

All in all, we felt the booking was very bad value for money, mainly because the host treated us very rude and seems to be focused on making money instead of customer satisfaction. (We travel a lot and never experienced such a big discrepancy between online rating...

MONEY UNAUTHORIZEDLY WITHDRAWN FROM MY CREDIT CARD!!||I fell victim to unethical conduct by Hotel Villa Pruly, deducting €300 from my credit card WITHOUT AUTHORIZATION for a service I NEVER USED. I booked a night on 31/12 at this hotel, with a prepayment via a link they provided, totaling €230.||||Communication via WhatsApp with the manager led to a recommendation for the La Perle restaurant for New Year's Eve dinner. I asked to reserve a table for me and my girlfriend. NO MENTION OF ADVANCE PAYMENT FOR THE RESERVATION WAS EVER MADE.||Upon arrival at the restaurant at the scheduled time, we found no reserved table, only a spot at a communal table with strangers with whom we were to share appetizers. We asked for a table for 2, but it wasn't available.||The situation displeased us (we believed a €260 dinner deserved better treatment), so we decided to leave. We immediately complained to the hotel about this situation of which we were unaware.||||To our surprise, on January 2nd, the hotel decided to withdraw €300 from my credit card WITHOUT ANY AUTHORIZATION for the uneaten dinner. I requested a refund, which was denied.||I STRONGLY ADVISE AGAINST...