Hôtel Mercure Deauville Centre — Hotel in Lisieux

This 4* hotel is situated between Deauville and Trouville adjacent to the Deauville marina , which at this time of year was full of yachts etc. The room was a privilege room which meant we enjoyed certain extras. The room itself was of a reasonable size and being a wheelchair user quite accessible in terms of its facilities although you would need to be able to transfer from wheelchair to shower chair which was a bit of a squeeze. ||The room also had a south east facing balcony and we enjoyed our morning breakfast sitting out and watching the world go by , and also the lovely view of the marina.||The room was very well decorated to a high standard and also provided was a small fridge which came in handy on the warmer days. Our room was kept clean and serviced to an exceptionally high standard and the bed was very comfortable resulting in some very goodnights sleep.||We did not eat at the hotel as we do not have a substantial breakfast although it's fair to say the dinig room was very popular every morning. In the evenings there is such an overwhelming choice of eateries it was difficult to know where to start. ||All in all a pleasant stay, the staff were friendly although I have to say the entrance has a step if you have a wheelchair ,however if required a ramp is available. As we did not require a ramp being able to negotiate the step (quite small) we were taken aback by the reluctance of some of the staff to assist in holding the door open- this required my wife to enter obtain the wooden chock to open and keep the door open . One or two individuals did however assist and this would not in itself put us off returning which we hope to do next year. As they say manners maketh man. ||All in all a lovely staff in an elegant comfortable room centrally located for both Deauville and Trouville. A very...

Let’s start with the positives…the rooms were well appointed. The hotel has a nice décor. The location is superb. There is an excellent convenience store/corner in the lobby with drinks, snacks and other amenities. The in-room amenities were very good.||||The lack of a dedicated drop-off/pick-up zone could be problematic if you aren’t lucky enough to find an open parking spot in front of the hotel.||||Our biggest disappointment was the very poorly designed and constructed stairs to the second floor of the family duplex room that we booked. The “stair tread” was far too shallow and the anti-slip stickers are not close enough to the edge to be fully functional. The problem with this room is that the showers are upstairs and there are two beds downstairs. So, there’s a lot of traffic going up and down. I fell one day so hard that I had three 20cm bruises on my back torso. I’m lucky that I didn’t do damage to my internal organs or break a rib. They were the worst bruises I’ve had in my adult life.||||The following day, my ten year-old daughter also slipped on these stairs and hurt herself. ||||Every country and local jurisdiction has its own standards, but these stairs are really quite dangerous. Good luck trying to bring suitcases upstairs. We left ours downstairs and that severely limited the usefulness of that space.||||I reported the stair issue and while they listened empathetically and said they'd make a report, they didn't offer any type of effort to ease the pain, such as sending flowers, chocolates, or some other nice gesture. A better hotel would have done more than just "make a report."||||I would stay at this hotel again, but never in a...

Conveniently situated two or three minutes walk from the town’s square and market place, we were warmly welcomed by the very helpful and friendly Margot and Marina who continued to give us advice during our stay. Celine had also been very helpful on the phone from the UK. We were given a room with balcony overlooking the Rue Breney which provided a captivating view of the yacht marina and Trouville waterfront just a few hundred yards away.|Do ask for a room with this view, best seen in mid/late afternoon sunlight.|The breakfast was fine with plenty of choice and with a terrace overlooking the large private garden at the back. The quality of 19c. ‘Norman-style’ timbered architecture in the town is superb and the streets are amazingly clean - not a piece of litter anywhere. We had only one complaint - the long shiny plastic shower basin became so slippery when wet that it was very dangerous for the elderly like us. We had to request a rubber shower mat to make it safe. Why on earth are these shower bases allowed? They are a health and safety hazard. The Mercure hotel in Dieppe had a non-slip shower surface in our room. If you are interested in the arts, as the French all seem to be, do visit the Franciscaines cultural centre with its art galleries, cafe and amazing...