Hyatt Regency Nice Palais de la Méditerranée — Hotel in Nice

Disappointed to say the least. Had we not prepaid through American Express, I would have asked for a refund and moved to a different property.

We arrived early as Amex provides 12pm early check-in when available. As the room wasn’t available early, we did enjoy drinks and food on the 3rd floor. This was the only bright spot of the stay. The staff was very attentive and the food was delicious.

Check-in was guaranteed at 3pm. At 3pm, I called the reception as asked for a status…the gentleman told me he couldn’t find my reservation, then told me he couldn’t help me once he did find it…so we went to the front desk to find that the room still wasn’t ready…the staff was ill prepared and the gentleman scrambled to find us an “upgraded” room for the inconvenience. We were in a rush as we had a 3:45 appointment and needed to freshen up before leaving the hotel. We weren’t escorted to the room, shown any of the features and waited for our bags, though we were promised prompt delivery given our time crunch to get to our appointment. The rooms A/C functioned poorly and the entire room smelled of must, mildew or something of the nature. Either way, it wasn’t pleasant. The room itself is very dated and the bathroom left a lot to be desired. The bed consisted of two twins, rather than one king mattress…it was noticeable bump while laying in the middle of the bed. Also, we were on the top floor and could hear the bass of the club into the early hours of the morning…light sleepers beware.

The hotel staff…this was the biggest disappointment of the property. While exiting the elevator in the lobby, one of the bellman/receptionists tried shoving their way into the evelator with another guest before we could exit. I simply stood their and stared at him…astonished. I witnessed the concierge walk directly across the path of a mother and her child walking through the lobby…he didn’t even acknowledge them and didn’t appear sorry to nearly step on their toes. Upon arrival, the staff watched us unload the taxi and didn’t offer assistance…nor did they offer help when we left. We were escorted out of the side door to a taxi when heading to dinner, said taxi was already booked…so we proceeded to walk back to the side door only to be greeted by a staff member who pointed to the revolving door on the front of the building…rather than opening the door he just escorted us through, he pointed to the other door for us to enter…what a joke. Upon check out, the staff member asked me about our stay…I replied with it wasn’t as expected and far from Ok…he nodded and said I hope to see you again next time…

The property is not worth a 5 star rating and certainly not with the price. This property needs a major remodeling, cleaning and staff training (or perhaps a reminder of...

Stayed at room 609 for 6 nights April 2023.

After staying at Park Hyatt in Paris and Milan, we found ourselves at the Hyatt Regency Nice– our third Hyatt stop on this adventure. Let me tell you, the location couldn't have been better. It's just a short walk from the Nice train station, and guess what? When you step out, bam! You're right by the ocean, and smack in the middle of the famous Promenade des Anglais. Our room was 609, and boy, when we walked in, we were over the moon. The view was unreal – all those gorgeous blues from the sea and the sky, with a pool right below.

The lobby was grand with high ceilings and a real touch of luxury. And can we talk about the staff? Super friendly, making us feel right at home.

The breakfast buffet? Well, it was great, but I gotta admit, it didn't quite match up to the ones in the Park Hyatt Paris and Milan.

Now, let's chat about the swimming pool. It was a total stunner, and the temperature was just perfect, especially for early April. And guess what? We lucked out – the place wasn't crowded at all.

We kicked back here for a solid 6 nights, and boy, did we explore. We even took side trips to Morocco, Eze, Villefranche-sur-Mer, and Saint-Jean-Cap-Ferrat – so many amazing memories.

You know what the best part was? We practically lived on the Promenade des Anglais. We strolled day and night, catching the sunrise and sunset. There was this awesome scene with artists painting, people roller skating with style, and just folks chilling on benches, soaking in the sea breeze and those soothing ocean sounds.

Oh, and speaking of scenes, right in front of the hotel, there's a touching memorial for the victims of the 2016 Bastille Day attack in Nice. It really makes you pause and reflect.

Foodie alert! There are loads of top-rated restaurants nearby. Seriously, you won't even need to go to the same place twice. Variety galore!

And hey, if you need to get around, Uber is your buddy. We'd often find one waiting right outside the hotel – talk about convenience, right?

So, there you have it, our experience at the Nice Hyatt summed up. Location, views, vibes – it's got it all. If you're in Nice, this place is definitely a winner.

I created a 4K YouTube review, if you like please search “Hyatt Regency Nice - Best place to stay - Room 609 with stunning...

Updating review the hotel management reached out and apologized for the poor experience and made it right. Thank you for caring about my experience. Great location right where you want to be staying for a week in Nice! We had an absolute blast and wonderful time. Hotel marked down due to lack of equal treatment from staff. Serge should be looking into a huge overhaul of training and respect for all customers. He treats you like a child and puts other guests a head of you. He got a note to please contact our room because he was missing from the concierge desk when we stopped by waited 45 minutes when was told it’d be a few minutes to go down and have him tell us “let me guess room *” to which I politely said yes then he responded “well I got the note but I can’t let you use the luggage scale because a guest tomorrow morning needs it.” Taken a back I began to speak when he said “well I guess I can follow you to your room and then when you’re don’t bring it back down.” We are not school children we are adults paying money to stay at your hotel and services. I’m the guest with you now so please just take care of me. He was dismissive and after we advised we are late for dinner reservations due to him he didn’t care and said you can let my “friend know when you come back that I said you can use it as long as it’s back to night for my other guest not guests one in particular. He’s “friend” had the same dismissive attitude and advised us that we had to bring it back tonight as well. Say again that guest needs it in the morning. I have no issue with being a team player and bringing it back but I don’t need to be spoken down to and treated poorly for not meeting whatever Serge wants met. I manage a team of 25 people required to provide customer service and I would be for trying to train and firing in no improvement. In the photos are the two best staff in the hotel we interacted with knowing how to treat all...