Hôtel Korner Eiffel — Hotel in Paris

BE CAREFUL - they will not / may not honor your Free Cancellation booking even if you paid extra for it.... as I did.

I booked a 4 night stay for Sept 8, 2024. Realized I made a mistake on the date and Expedia had trouble changing the date for me, I cancelled the booking on July 26. Expedia confirmed the free cancellation was successful. I then rebooked for Sept 9.

When I checked in on Sept 9, I was told I had two bookings. I informed them that I had already cancelled the first reservation, they said I need to sort it out with Expedia. Called Expedia after my trip and sent them the credit card statement showing two charges and the hotel receipt. Since I didn't hear back from Expedia, called them again this month, Oct 2024.

Expedia attemped several times to get the refund from Hotel Korner, however, the hotel didn't approve my cancellation.

I made the reservation on July 7, paid extra for the free cancellation option. Cancelled on July 26, that's 42 days before the Sept 6 free cancellation deadline. It's rather shocking the hotel doesn't approve my cancellation. There is no warning anywhere on the website stating a refund is not automatic even if it's cancelled WAY before the deadline. I emailed the hotel and haven't heard from them. Doesn't look like they have any intention to refund me.

Why offer "Free Cancellation" and charge more for it if this hotel has no intention to honor their claim?!?! This is false advertising!!!

Now I am wondering how many other hotels are like this on...

Like the comments below, my stay was canceled, but 15 minutes before I was suposed to check in. I went to the hotel and there was construction going on inside. I didnt get any message from the hotel. After I messaged them (pretty angry), they sent me a picture from 14th of March from some chat on Booking "as proof" they let me know (in French) that they cant honour the reservation. I dont know who that message went to, but it didnt reach me. So they knew on the 14th they will be closed, but waited untill 18th, 15 minutes before I am suposed to check in, after I flew to Paris from a different country, to actually cancel the reservation. Not only did they not cancel my reservation on time but on the 15th I got an email saying literally "Your stay at hotel Eiffel is confirmed". On the 17th they sent me a message on Whatsapp saying "Your room will be ready from 3pm. A host will be there to welcome you". They had my phone number, my email, and not only didnt let me know that the stay was cancled, but sent me info confirming my stay, when they knew it wont happen. Then I had to find a new hotel, and as we all know, when you look for a hotel in Paris 1h before you need it, its really cheap. Why didnt they cancel my reservation on the 14th????? Your guess is as good as mine. Worst hotel experience I ever had, and I travel constantly for work. Wish I could give less than 1 star. I have emails and messages to confirm everything I just said if the good people from the hotel...

-The hotel staff is so friendly and helpful! I felt really comfortable. It has a super small and slow elevator. Luckly my room was on the first floor so I was able to use the stairs. You can buy your breakfast but even if you don’t, you are still allowed to grab some cookies from the reception and borrow some of the forks, plates etc. You can also buy beverages or precooked meals in the reception and heat them in the microwave 24 hours available. Rooms have: basic amenities and hair dryer. There is no air conditioning and refrigerator. There is a little fan for summer days. Compared to other hotels of this range in Paris, I found the rooms very pretty, white and modern. With huge windows and fresh air. Door is opened with a card that you can take out of the hotel with you which is really convenient. There is a safety box in the room. The area of the hotel is so pretty and you can walk to the Eiffel tower. You can hear and feel the subway but I could sleep well anyways. The shower is amazing! Prices are good considering the location...