Aparthotel Adagio Paris Centre Tour Eiffel — Hotel in Paris

My boyfriend and I stayed at this hotel on the dates between 1.03.24 and 03.03.24, after which we changed locations and hotels. On 5.03.24 (departure date to return to England where we live) at 5pm my boyfriend realises he can't find his passport, so I called hotel Adagio Paris tour eiffel, after continuously trying to call them for 2 hours in which they rarely answered the phone and if they did would hang up mid conversation so after a continuous lack of interest on their part for our inconvenience, we decide to go to the hotel. once we arrived, we asked the receptionist for an explanation. At the beginning we are told that they have nothing and that they don't know if they have the document or not; after a few minutes we are told that they have found the passport, but that they will not give it to us until 9 the next morning because it had been put in a safe and only the cleaning lady who works from 9am to 5pm has the key to open this safe. It means that if a person realises after 5pm that he/she has lost an object or anything else he/she has to wait until the next day to get it back. Which is absurd. Especially if it is a document. They kept asking us to leave the hotel, but said they understood that we were right, but that they didn't know how to behave in this case (who knows if those who work there don't know, who else would know?). They also called security, so we called the police who confirm that they have to return the document to us. The receptionist tried to contact the manager but he still got the same message from him "you have to wait until the next day". We asked the receptionist that, given the inconvenience caused to us, given that we also missed the return flight scheduled for 8.45pm on the same day, they could offer us the night in one of the available rooms. Their response was a No, that they couldn't, that they understood the inconvenience caused to us, that we were right, but that they couldn't do anything for us. The next day, after missing the return flight, after 11 hours spent at reception, the manager Elie El Hayek arrived at 9am. Who informed us that this is the procedure in case of loss. Which, in our opinion, is absurd because it is illegal to hold a personal document against our will, which we urgently had to get out. And if this is the procedure, at least as a costumer I expect better treatment than that provided for us. I started to ask the manager Elie El Hayek a series of questions: why have we not received any calls or email from the hotel in these two days?! If this is the customer service a customer deserves this treatment from a 4 stars hotel?! Did we receive adequate and deserving treatment given the price of this 4 stars hotel? What's the point of having a safe if they don't even notify guests who have lost items?! His response was that he could not contact us because they had neither an email address nor a telephone number because the hotel reservation was made via Smart Box and that the hotel is not at fault. But I received the booking confirmation and I assume the hotel has a copy too. The manager offered us a one day return. I refused because it's not about getting a minimum amount back. This has caused us inconvenience, non-existent customer service, inhumane and arrogant ethics: "you're right, we understand, but this is the procedure" Even if this is illegal, is this the procedure?! They could have easily offered us a night the day before without calling security to send us away, we would have appreciated it more. As consumers we deserved more goodwill and instead we received "you're right" by turning their backs and washing their hands. We didn't like the treatment they gave us at all, all the inconvenience they caused us, their saying "it was you who forgot your passport", "we didn't have your phone number or your email". Ps. I called Smart Box and they confirmed to me that Hotel Adagio paris tour eiffel had my contact. so, the manager Elie El...

★☆☆☆☆ “Nothing is Ever Not Impossible” — Two Weeks at the Adagio, Paris

I’ve just spent fifteen days at the Adagio in Paris — long enough for it to start feeling less like a hotel and more like a sociological experiment in how many times one can hear the phrase “Hmm...Impossible” before developing Stockholm syndrome.

To set the scene: two wings, two lifts. One has been out of order since my first night (2 weeks ago). Still broken. Nobody mentioned that there was another pair of functioning lifts hidden behind what looked like a fire escape. We discovered that shortcut several days later, like some secret level in a video game.

We were a crew of fifty in town for Fashion Week — at least twenty rooms booked under one group. You’d think that might merit the faintest flicker of hospitality. But the Adagio quickly revealed itself as a kind of concept hotel, where every request is met with the elegant uniformity of refusal.

Take the pool, for instance. “Is the pool open?” “I’m not sure.” “Will it be open tomorrow?” “Maybe. It was open yesterday.”

The pool became Schrödinger’s Pool — simultaneously open and closed, depending on who you asked and the phase of the moon.

Then came the question of the table. My room was large, meant for two; my brother shared it the first two nights, then I remained, turning it into a mini production office with screens, iPads, and floorplans. But the only surface provided was a small round table, clearly designed for one sad meal, not an editing suite.

For four days I asked — politely — if another desk might be brought up. Each day: “Demain.” On the fourth day: “Non, impossible.”

No apology. No smile. Just a firm sense that “impossible” was less a word than a company slogan.

Cleaning happened twice in fifteen days. A colleague of mine, eight days in, saw none at all. When housekeeping did appear, they seemed to operate under a minimalist philosophy: move glass to dishwasher, avoid all visible dirt, and above all — never, ever sweep the floor.

But the hotel’s crowning glory is its front-desk theatre — somewhere between Fawlty Towers and a Samuel Beckett play.

Example 1: A colleague asks if the foosball table in the lobby works. The receptionist looks at him, opens a drawer, glances inside, closes it again. “No ball.” Curtain.

Example 2: Another colleague reports a midnight water leak from the AC. The response at reception: turn off the AC. Problem solved.

Example 3: I buy a bottle of wine from their shop. Corked. My colleague confirms. I bring it down.

“We’ll check and come back to you in five minutes.” Five minutes later: “We'll reimburse you but we think it's fine.” I told them that they were welcome to it, in the nicest way possible of course.

And finally, the grand finale.

After two weeks of malfunctioning lifts, mystery pools, and impossible desks, I went down to reception and asked, with all the humility left in me, if they might comp my colleague's room for one extra night — we’ve had such a chaotic stay, after all. The receptionist stared at me, puzzled. “What do you mean? For free?” “Well yes, you know given everything.” “Non ce n'est pas possible.”

And that, really, says it all. A hotel that’s clean enough, solid enough, and perfectly located — but run with the comic precision of a troupe dedicated to the art of refusal. Somewhere out there, Basil Fawlty is applauding.

P.S. I should add that I’m French-born and a native speaker — so I can confirm that the abysmal service was delivered with...

I would never stay at this hotel again.

Upon check-in on our first night, we were given a room on the first floor. After dropping off our luggage, we went out for dinner. We were extremely tired from our nearly 9-hour flight from Los Angeles to Paris and returned around 10:00 PM to our hotel . As soon as we entered the room, my 5-year-old daughter screamed—there was a cockroach on the bed. I immediately went to the front desk. Someone came to the room, removed the cockroach, and changed the top sheet. I then asked the receptionist if we could switch rooms because my daughter was terrified. She said the only available room was a suite and that we’d have to pay extra. I agreed and we moved. Unfortunately, the new room smelled heavily of cigarette smoke—even though the hotel claims to be “smoke-free.” My 8-year-old son has asthma and could hardly breathe. None of us could. It was an awful first night.

In the morning, when my wife went to take a shower, she found hair on one of the towels. It was clear the room had not been cleaned properly.

I was incredibly frustrated. We had spent a lot of money on this trip and hoped for a relaxing, enjoyable experience. This hotel completely ruined the start of our vacation.

When I asked to speak to a manager, I had to wait 30 minutes. The manager, whose name I believe was Marie-Anne, was rude, unprofessional, and completely lacking in customer service. The only compensation she offered was one free breakfast—which I declined.

We stayed for three nights, and sadly, not a single moment at this hotel was pleasant.

I will never return, and I strongly advise others to stay away. I would never stay at this hotel again.

Upon check-in on our first night, we were given a room on the first floor. After dropping off our luggage, we went out for dinner. We were extremely tired from our nearly 9-hour flight from Los Angeles to Paris and returned around 10:00 PM. As soon as we entered the room, my 5-year-old daughter screamed—there was a cockroach on the bed.

I immediately went to the front desk. Someone came to the room, removed the cockroach, and changed the top sheet. I then asked the receptionist if we could switch rooms because my daughter was terrified. She said the only available room was a suite and that we’d have to pay extra. I agreed and we moved.

Unfortunately, the new room smelled heavily of cigarette smoke—even though the hotel claims to be “smoke-free.” My 8-year-old son has asthma and could hardly breathe. None of us could. It was an awful first night.

In the morning, when my wife went to take a shower, she found hair on one of the towels. It was clear the room had not been cleaned properly.

I was incredibly frustrated. We had spent a lot of money on this trip and hoped for a relaxing, enjoyable experience. This hotel completely ruined the start of our vacation.

When I asked to speak to a manager, I had to wait 30 minutes. The manager, whose name I believe was Marie-Anne, was rude, unprofessional, and completely lacking in customer service. The only compensation she offered was one free breakfast—which I declined.

We stayed for three nights, and sadly, not a single moment at this hotel was pleasant.

I will never return, and I strongly advise others to stay away.by the way please check also the Yelp reviews for this hotel . They have only 2 stars.I left my feedback with photo that I took of the Cookroach on the bed . This hotel is absolutely not trustable place to stay..stars in...