Hotel Madrigal — Hotel in Paris

Hands down the best "hostel" experience I've had anywhere in the world. The hostel/hotel is exceptionally clean, and incredibly stylish in its interiors. Each person in the dorm gets a bed that is in like a cubby house style so it's not noisy when someone else gets on the bunk. The beds are really comfortable and the duvets are so nice and warm. Each bed has two power outlets (one with a lamp) and its own curtain which is great because it blocks out any light from the rest of the room if someone else switches the main room light on. I booked a bed in a 5 bed female dorm, but was given a bed in a 4 bed female dorm instead. The bathrooms are the best I've seen in a dorm, very modern, great showers and there was two showers available for the four of us. They also provided high quality body wash in each shower and also a proper hairdryer. The front desk is 24 hours and they are incredibly friendly and helpful. They have a dog who is so friendly and cute that hangs around the front desk or in the library area. They also have a restaurant right next door where breakfast is served for an additional charged. At the time I was staying here the buildings next door was under construction however it didn't mind me as you could only here them during the daytime. The only issue I had was the signal of the WiFi was very weak from my bed and often cut out. The area around the hostel/hotel is very safe, lots of cheap places to eat and also a short walk from the Eiffel Tower. Public transport is also easily accessible with a Metro Station nearby and several bus options. I really enjoyed my stay here, it was very high quality and for someone who is looking for affordable accommodation but not in a party hostel. The service provided by their team was very friendly and helpful, especially João who was there at the front desk during my whole stay. I would definitely stay here again whenever...

This hotel is incredibly dirty. They gave me bed bugs. The worst part was that they knew they had the bed bugs before I arrived. The staff was incredibly rude to me. I stayed at Hotel Madrigal expecting basic hospitality. What I received was a dismissive, gaslighting experience from management that left me bitten, humiliated, and shocked by how little they truly did.

After waking up with visible bed bug bites, I reported the issue — only to be told that nothing could be done for seven hours while I continued to get bitten. I cried multiple times in the lobby, in front of staff who refused to help or even acknowledge me. They then told me the manager was “on holiday” and offered no immediate resolution.

The hotel claims they responded with “exceptional service” — by steaming some clothes and offering partial reimbursements, all while minimizing my pain and attempting to rewrite the timeline. They even implied I should feel grateful. The worst part is that when I received the clothes back there were still bugs in it and my skin burned. They also offered me 200 euros in writing and never paid it out. I also waited a whole week to receive my clothes and then on a Friday I came to pick up my luggage and it was gone. Their tone was condescending, their leadership absent.

The so-called hostel side of this hotel is not a real hostel. It’s a budget version of a hotel with none of the community, warmth, or decency that makes hostels special. It’s just a way to cut costs while charging hotel-level prices — and when things go wrong, they hide behind that label to dodge accountability.

I’ve stayed in world-class hostels and high-end hotels. I’ve worked in economics, traveled globally, and I know what hospitality looks like — and this wasn’t it. If you’re a solo traveler, a woman, or simply someone who expects dignity do...

The hotel was located in a convenient location, close to the metro and other public transport.

However, I was in a shared dorm of 6 and I was bitten by bed bugs. I asked the staff if there were other rooms available and there were none except for a mixed dorm room, which I declined. I asked that my bedsheets be changed and they agreed to do so. However, throughout the entire exchange the staff kept denying that there were any bed bugs (I showed them the very visible bite marks on my neck) and claimed it must have been mosquitos. I didn't want to argue knowing it was a pointless exercise.

It's frustrating when the bed clearly was not as clean as it should have been and instead of taking responsibility the staff simply denied it and shifted the blame. It would have been more useful for me, and anyone else staying, if they were concerned by my letting them know and conduct a thorough inspection of the room and beds.

Further response to hotel's response: That's a downright lie that the staff accompanied me to the pharmacy. That did not occur at all. The fact that you are now lying is further cause for concern.

Again, there is no use arguing if the bite was a mosquito bite or a bug bite. I know for a fact that they were not from mosquitos. A simple Google would have shown that the bites I had were exactly like bed bug bites. And I did see a small brown bug on my first night of stay. At the time I wasn't concerned by the sight of it, only after the fact that I realised I had seen a bed bug.

I feel the need to make a further response so that the hotel can't simply deny...