Le Nest by Sweett — Hotel in Paris

EXTREMELY POOR ADMINISTRATION WITH ZERO ACCOUNTABILITY||||2000$ were taken from within the locked room from their location at 5 rue Lécluse. Le Nest by SweetInn.||||My family and I stayed from December 27th to 31st. During the day of December 28th between 10 am - 8:30 pm only one person entered our room which was confirmed by the reception desk worker through the security cameras and electronic key access. ||||We communicated with Despegar.com who was a mediator and we got email confirmation that the hotel had agreed to assist us with this incident and that they would send us an offer. This offer just said they would communicate with us to solve the issue. ||||We have made a police report. We sent the police report to those in charge. ||||Out of those people, we received a response from the Communication Center Team leader who said that they were going to « rectify the situation in a satisfactory manner » as their « clients satisfaction is their priority and they would take all measures needed to reestablish our confidence in them » ||||That was on December 31st. ||||Then radio silence for 11 days. We reached out several times and got no response. The only person who was responsive was the kind lady from the front desk who is the only person in this whole incident who has shown by sort of empathy and decency. ||||What a surprise that on January 11th we received a very generic communication (I hope this email finds you well kind of email) from someone from their « Communication Center Team » saying that unfortunately we will not be compensated in any way for this incident.||||Not only is this an extremely unprofessional and disrespectful response after everything we went through but it makes you wonder about what kind of company this really is. ||||This is supposed to be a 4 star hotel. No one has taken any sort of responsibility for the missing money after the only person who entered our room with a key was one of their staff. The police is still investigating this incident and they are in contact with us. ||||We truly hope that you don’t make the same mistake as we did and take your business elsewhere since you will be faced with an administration that does not care AT ALL about their customer’s safety...

My first time in Paris and boy did I hit the jackpot!. From the minute I arrived I was blown away not only by the hotel itself but the staff were absolutely wonderful. Being a lady of a certain age I was quite anxious(as I hadn't travelled alone in quite awhile) however Amin the first receptionist to greet me was so attentive and patient, he immediately made me feel so relaxed within minutes bless him. Sorted out my wifi, city tax etc. Took care of my luggage and escorted me to my room. The room itself was lovely such a pleasant surprise as it actually is exactly like in the photos and the bed was amazing!.|Every morning a member of staff was only to willing to help me organise my journey etc,. The hotel is literally a 4 minute walk to the nearest metro and 3 stops to Paris centre couldn't have been better. The hotel is surrounded by an array of restaurants, bars shops etc and a 10 minute walk from the Moulin rouge. So after a hard day doing the tourist thing it was a pleasure to return ,find a bar, sit down with a cocktail before dinner and watch the world go by.i would highly recommend this hotel and if I'm fortunate enough to return to Paris this would be the only place where I would stay. You should be very proud of all your staff as they all do a tremendous job on your behalf especially Amin who made my stay...

I recently had the pleasure of staying at Hotel Le Nest Paris, and I can confidently say it was one of the best hotel experiences I've ever had. It has a fantastic location in a quiet neighborhood. The rooms are nothing short of beautiful. They are impeccably clean, tastefully decorated, and equipped with all the amenities one could need for a comfortable stay. I found the ambiance to be both relaxing and inviting, making it a perfect retreat after a day of exploring Paris.

What truly sets this hotel apart, however, is the exceptional service provided by the staff. Every member of the team was courteous and attentive, always ready to assist with a smile. A special shout-out goes to Amine, who went above and beyond to ensure the cash I left behind was kept safe after coming home in California. He even went the extra mile to find the best options for converting my currency into US dollars, which I greatly appreciated.

Overall, my experience at Hotel Le Nest Paris was outstanding. The combination of a prime location, serene surroundings, stunning rooms, and top-notch service makes it a standout choice for anyone visiting the city. I wholeheartedly recommend this hotel to anyone looking for a memorable stay in Paris. Thank you, Hotel Le Nest, for an...