My husband went to eat to this place a few times and always liked it there so when an opportunity came I went with him. It was a couple of weeks ago. All the food was delicious. The service was not perfect but our waiter corrected all the mistakes. I especially liked the Bolognese pasta. It was almost as good as in Bologna then. Next time we came here on Christmas eve around 2 pm. It was the time of change of service with many people leaving at the same time so we were patiently waiting to be seated. Three different waiters asked how many we were but none of them installed us. They were asking one another to clean tables but nobody did it. You could see that the service was not well organized. One of the waiters started preparing us the table near the bar, but the manager didn't know it (no communication in the team) and told us that we will have the table which has been just left. We said that we were already promised another table. He took it as an insult and reproached my husband of being nervous. After that we moved to take our table but there were people queuing to pay. My husband politely asked the guy who was blocking my way to the chair to move which he refused to do even if there was plenty of space. My husband asked him again and then he became aggressive and threatened him to punch him outside. All this in front of the manager who didn’t do anything to calm him down. While we were waiting our order to be taken, we saw our neighbours who were five and were seated at only two tables asking another table to be added. First the table was added and then it was again taken away. It didn't have any sense as the guy who had to seat in the head of the table was blocking any way for other people to install at the table nearby. They installed an old couple near them which left one table for two between this couple and us. When they had three people entering they asked the couple if they could move to the high table and taking into consideration the age of the couple it was obvious they will refuse and they did. So the three installed at a high table originally meant for two and the table between us remained empty. When our two Bolognese arrived it looked like there was not even a tiny bit of tomato sauce. When I tried I realized that other ingredients were missing too. Basically it was just ground beef in a sauce that had no colour, no salt, no taste. I don’t like wasting food so I ate just to kill my hunger. My husband had a patience to wait till they bring Parmigiano and when he tasted he felt the same. The manager passed a few times near us but made as if he didn’t see or didn’t hear us. Finally he came and my husband asked his dish to be remade. When the dish arrived again it was still same dish just with some pepper and salt added and warmed because pasta lost all its consistency. The manager didn’t excuse for anything and said that we have to forget all this and have a nice experience. Other waiter who brought us the bill told us that he asked the manager if he could offer us something and he refused making us pay the full bill. The manager refused to tell us his name but his colleague told us it was RASHID. When he saw that, he insulted my husband calling him country bumpkin and he said that people like us should not eat out and that we are not welcomed anymore to this place. After we left I checked their references on Trip Advisor. Weirdly 5 stars come only from people who have written only one reference and who don’t even use their real names. All those references are written in the same style: no details, only general phrases, always 4-5 lines and mentioning a name...
Read moreBeautiful restaurant with eye catching design (one of the reason we went there). Waiter was really nice and helpful. We ordered spaghetti bolognaise & carbonara pasta, very disappointed… My partner couldn’t eat her spaghetti bolognaise as it didn’t even taste like food it had some weird metallic taste to it with no other flavours. My carbonara was ok but had better ready meal ones. When we were leaving the waiter saw my partner didn’t eat her food at all apart from couple bites and we told him it was horrible and to even feel free to taste it themselves. He then apologised and said we wouldn’t need to pay for it. 5 minutes later when I went to pay I was charged for it, when I asked why it wasn’t taken off as they said they would (we didn’t ask them to) he said his manager changed his mind and said that we had to pay for it. We were really hopefully & excited going there but can guarantee we never will again. Very disappointing. To add to this after I paid my bill and left, another waiter ran towards me across the road to question me on wether I paid my bill… embarrassing considering im with my partner and definitely not someone who does this. Cherry on top of a...
Read moreStood in line for 10 minutes to be seated in a half empty restaurant. Ordered a "mixed" platter, which was obviously supposed to be served with bread. Had no idea you were supposed to order the bread on the side. After ordering the bread, it took 35 minutes for it to be served. That's a little more than an hour for a starter. Had a Carbonara and a salmon pasta as main courses. Carbonara was pretty tasteless and the salmon had an overly thick taste of tomato puree. If it was only a matter of flavour, I would rate this place 3/5. However, the NASTY restrooms that reeked of puke and diarrhea and the 1+ hour starter both deduct a star. The staff was quite friendly, however, but if I had been waiting the tables myself, I would have offered something to drink as I was apologizing for the inconvenience. The 1 euro for another diet cola is a cheap price to pay for a...
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