RS Apartments am Kadewe — Hotel in Berlin

I am a frequent traveler, and I do have to say that this apartment has the worst service I ever encountered in my life.

We were with a group of six, split over two apartments for three people. For the arrival we told our contact person we'd be there at 17:00. A few minutes in advance he calls us and tells us that he's 30 minutes late. 30 minutes later, he calls us and tells us he's 30 minutes late again. Half an hour later, he yet again tells us that he's 30 minutes later. He gives the reason to be an "accident", but there was nobody to take over from him. This is a pattern in this apartment: deliberate understaffing and breaking their own promises, and just saying sorry to get out of responsibility.

Inside the room, there is a leaflet pasted on the door, saying that if there is a problem, we should call IMMEDIATELY (in capital letters). The first morning, we discovered that the drains for the baths in both apartments were leaking quite badly, to the point where both bathrooms were flooded. First of all this is something that should not be possible with good maintenance. A leak here and there is fair enough, that happens. But when both have the same issue, this is a sign that they never really do anything. In any case, we call immediately after we discover this: and the number they provided is out of service. Not even a voice mail, the number just doesn't exist. Even after 10am there is no way to contact them, and only somewhere in the afternoon we can get a hold of someone. He tells us that he'll get someone to fix the drains in one hour. That evening, around 20:30pm, we come back and nothing has changed. We call again and they tell us that they have been busy, and they say that they have only one handyman for a series of 40 apartments. No business owner in their right mind would employ so few people, let alone refuse to hire anyone extra in cases of emergencies. In any case they promise to send the handyman the next day at 09:00am to our rooms to fix it. The next day, nobody arrives. In fact for our entire stay nobody comes in to fix it.

I managed to reach them a total of 8 times. Only twice out of those eight times of them did they keep their word. Apart from that it was a string of broken promises and dodged responsibilities. These guys should not be able to host these apartments because their whole business model depends on understaffing to the point where your only service will be...

Honestly if you want to enjoy your stay in berlin don't go here. Especially not if you come with a girl since it's really dirty. After the first night we booked another place to leave asap. First of all the owning company let us wait over an hour outside. They kept telling us they would be there in 5 mins. The wifi doesnt exist for the room. There were hairs on the bed. The building looks old and ghetto. The shower screen has lots of spots on it that look gross. The floor looks old and dirty, just like the whole apartment. The kitchen items were dirty too. Can't recommend!! Do yourself a favor and book a...

Las imágenes que se muestran en internet no tienen nada que ver con el apartamento real. Estuvimos dos días llamando para que nos confirmarán la reserva, nunca nos cogieron el teléfono ni a nosotros, ni a Booking. El día que teníamos que entrar el dueño llegó 30 minutos tarde haciéndonos esperar en la calle y cuando llego ni se disculpó ni nada nos abrió la puerta nos dio las llaves y se fue. El somier de la cama estaba roto y el Wifi que habíamos pagado 20€ por el no funcionaba. Le llamamos pero nunca nos cogió el teléfono. Finalmente tuvimos que dormir en el suelo en unos colchones de 10cm. La escalera del edificio tuvo durante una semana un bolsa de basura rota en nuestro rellano y nadie la recogió. La peor experiencia con un apartamento...