Leonardo Hotel Heidelberg City Center — Hotel in Heidelberg

I would give this hotel zero stars if possible or lack of care and concern regarding their clients. I requested a refund on an already booked and paid for hotel room due to the recent cancer diagnosis of my young daughter. I sent proof of her diagnosis and her inability to travel due to required chemotherapy treatments. This hotel coldly and callously refused to issue me a refund based on the extenuating circumstances. I cannot believe there are still such heartless companies out in this world that care more about money than people especially considering what COVID has done to our society. Shame on you Leonardo Hotel in Heidelberg. I would stay on the street before giving my money not you ever again especially for services not rendered. DO NOT STAY AT THIS HOTEL!

In response to the owners post, why would I rebook the hotel when I’m in a cancer center hoping my daughter doesn’t die that makes no sense! I stand by my previous post and response you care more about money than people. Do you think I woke up one day and decided that I wanted my daughter to have cancer when I initially booked this hotel; no obviously I did not it. Her diagnosis was a tragic event that I could not anticipate. This was your opportunity to be a decent human being and you failed miserably. I will never stay at your hotel and I will do everything in my power to make sure I inform others of your insensitivity. Shame on you and your...

The hotel is a fantastic hotel that exceeded our expectations. My wife and I came to town for the first time! The staff was incredibly friendly and helpful, and they were fluent in English and several other languages. Their service was impeccable, and they went out of their way to ensure we had a comfortable stay. The breakfast was the highlight of our day. It was delicious and had a wide variety of options to choose from. From Cheesses, breads, ceral, eggs, fruit, paistries, cofee's, tea's, yougurts, doughnuts, croisants, hot chocolate, thinking of the breakfast while writing it down is making my mouth water! My wife and I loved it so much that we look forward to returning to the hotel in the future. The rooms were clean and well-maintained, and the food was excellent. The service was top-notch, and the hotel's location was perfect for exploring the city. It is located in the heart of the city, within walking distance of many of the major attractions. There are also several shops and restaurants nearby. I didn't tke much pictures, yet th ebike at the front of the hotel was very nice and that is the only pic I have sorry. Overall, we were very impressed with the Hotel. When you are here take the time to enjoy the city and the hotel. Parking lot was easy to find and it is next to the Hotel. WIFI was decent and you are able to login to their WIFI very easily. They have heating and A/C as well as...

I will never stay in a Leonardo Hotel again. The way the staff handled a request I raised to keep a blazer I forgot in my room was absolutely unacceptable. I had to be calling the hotel daily for a week, it took several calls each time to get anyone to pick it up, and when they finally did all they said was "please send us an email and we will get back to you". They never replied to any of my emails. After a week calling, a whole week after I had left the hotel they told me they had not been able to find my blazer in my room. If it takes you a week to check, it is normal that you don't find whatever was forgotten in the room. The lady who told me they didn't find it said they checked straight away when I reported it, but given that I had been calling daily and all her colleagues told me each time I called was that they didn't know anything and asked to send an email and wait for their response, and then they never responded to any of my emails, I very much doubt anyone checked if my blazer was there for at least a good few days. No idea if the hotel staff is enjoying a new blazer of a lucky guest who stayed days after me is. What I am sure of is that the way staff handled this and how they completely ignored my request was absolutely appalling. Will never be using this chain of...