Hamam Suites Portou — Hotel in Municipality of Chania

In the heart of the (extremely touristic) old town. I was at the end of my journey and had to leave Sunday morning to the airport. Therefore, I booked a place that advertised to have a parking lot (I had a very big luggage piece and wanted to avoid carrying it through the old two with its stone streets, as nothing annnoys locals more who draw trolleys over streets at 6am on a Sunday. After booking, the accommodation told me that the room I booked not only doesn’t come with parking, but it’s not even in a street you can access by car (attached you see pictures of the street the apartment is in). When I asked them to cancel my (non-refundable) booking without a charge, they denied and only offered a cheaper apartment in a street to which I could have gone by car but also without any chance of parking.

I eventually took the place to avoid paying twice, but had to look for a parking spot for 30min and had to carry my 22kg luggage piece 600m. I was very disappointed that what I booked wasn’t what I received.

The rooms are a bit moist, but ok when...

Interesting place for sure. The location is fantastic as it's right in the heart of the old town.

Bathroom: Good with the only downside being that the only place to store your toiletries is the sink rim.

Room: Really good bed! Liked the matress, and the bed lined was of good quality.

Storage was a big problem for me, not much room for clothes or anything else (this can be a real disadvantage for long stays like mine) as per picture, the only place to store your clothes is that rack and a little table by the wall that can obly accommodate 5 pairs of socks.

Cleaning: no complains, the lady was very helpful and did a great job every day.

Communication: I have received quick replies to my queries in the chat, plus Dimitra made sure to offer me any help on how to get around during my stay. I really can not complain about that.

Please do use the dehumidifier in the room as this is going to affect your sleep quality otherwise, and your clothes will absorb...

Fabulous room up many flights of stairs with spa bath and small balcony in Chania old town lots of extras such as fresh oranges and a juicer we were able relax in the spa bath then have a glass of wine on the balcony before a very short walk through gorgeous winding lanes with loads of restaurants and shops to browse before arriving at the harbour for dinner returning to our room the bed was extremely comfortable we a enjoyed a wonderful night's rest would love to revisit one day. Highly reccomend Hamman...