Play On The Sand — Hotel in Municipality of Milos

Factual review-A basic apartment next to a building site.

We booked a superior studio apartment through Expedia and believed from the pictures/ description that we would be staying in a lovely building with a nice garden and that there would be daily housekeeping as advertised. Unfortunately this was not the case. Our apartment was above a derelict restaurant and to the other side was a building site. (Noisy due to building works on the Saturday morning) Although it is advertised as having a garden, there is NO garden for the superior studio. I would also not consider it as superior. It is a basic apartment with basic facilities. The curtains have stains and do not actually close properly The sofa although is covered by a blanket, has stains too. There is a shelf in the bedroom which is very loose and is not safe to put anything on it. The TV does not work. The shower pole is loose. The 'working area/ shelf' is extremely flimsy and could collapse if anything of weight was put on it. View from window is a building site. The advertisements of this particular apartment on Expedia and other websites are showing pictures of a building that may be part of Play on the Sand however the apartment we had, is not part of that building and therefore it is totally misleading. Daily housekeeping (as advertised) only happened once during our 4night/ 5 day stay. Communication with the hotel management is non existing if you raise an issue. They did not respond to me and therefore I went through expedia with my concerns. Expedia told me that Play on the Sands would refund £50. This is an insult considering how much we paid and the fact we were there for 4 nights/5 days. Expedia then agreed to refund a further £30 so £80 in total. Although we accepted the £80, I made it very clear that I still believed this to be unacceptable. The management team did message me to remind me we had to be out of our room by 11am and wanted to know what time we would be leaving. I did not respond.

Positives Apartment is a reasonably size. Good location Towels were good quality. Sea view from the balcony but the view from the window is a total building site. Very near O Hamos amazing restaurant- 2 min walk. Beach on...

We booked a superior studio apartment through Expedia and believed from the pictures/ description that we would be staying in a lovely building with a nice garden and that there would be daily housekeeping as advertised. Unfortunately this was not the case. |Our apartment was above a derelict restaurant and to the other side was a building site. |(Noisy due to building works on the Saturday morning)|Although it is advertised as having a garden, there is NO |garden for the superior studio. I would also not consider it as superior. It is a basic apartment with basic facilities. The curtains have stains and do not actually close properly The sofa although is covered by a blanket, has stains too. There is a shelf in the bedroom which is very loose and is not safe to put anything on it.|The TV does not work.|The shower pole is loose. |The 'working area/ shelf' is extremely flimsy and could collapse if anything of weight was put on it. |View from window is a building site.|The advertisements of this particular apartment on Expedia and other websites are showing pictures of a building that may be part of Play on the Sand however the apartment we had, is not part of that building and therefore it is totally misleading.|Daily housekeeping (as advertised) only happened once during our 4night/ 5 day stay. |Communication with the hotel management is non existing if you raise an issue. They did not respond to me and therefore I went through expedia with my concerns. Expedia told me that Play on the Sands would refund £50. This is an insult considering how much we paid and the fact we were there for 4 nights/5 days. Expedia then agreed to refund a further £30 so £80 in total. Although we accepted the £80, I made it very clear that I still believed this to be unacceptable. |The management team did message me to remind me we had to be out of our room by 11am and wanted to know what time we would be leaving. I did not respond.||Positives |Apartment is a reasonably size.|Good location |Towels were good quality.|Sea view from the balcony but the view from the window is a total building site.|Very near O Hamos amazing restaurant- 2 min walk. |Beach on...

We arrived on 30 April 2024, and because my wife had to take care of some personal business we dropped out our luggage off at Sand By The Beach property inside the room and our transfer drop us off at the bank. Upon retuning to property via,a taxi we notice there were no signs indicating the property name which made it harder for the taxi driver to find. When we did arrice there was a patio table no chairs outside, inside the room no instruction of any kind in the room, television did not worκ, no wifi, We called the company and about later a 20 minutes repair woman arrive to address our concerns, she then took another tv box and router from another room but could not repair the television even changing the corroded batteries in the television remote. The repair woman said the television has sound but no picture. The kitchenette had no condiments, paper towels or napkins but had cookware, plates, utensils etc. Honestly no one seem to even checked this room to see if it was even ready for occupancy. This was our first time ever making a reservation at a Airbnb style property and will most likely be our last. We call the number 2287022181 provided on the website which is operated by a company who seem only to be concerned with...