Great location—just Dodge Tuk Tuks to get across the bridge to the island, or if you’re feeling fancy, Burger King and the mall are right beside it (royalty and retail therapy in one go). The mall is not great so minor nobility at most...
Rooms were clean and comfy, with a balcony perfect for pretending you own a riverfront view. The pool was a lifesaver on a hot day, and the staff here are genuinely excellent—ask for anything and they’ll sort you out with a smile.
A couple of small tweaks could make this place even better: the hot tub was closed (tragic for those of us with Olympic-level lounging skills), and the hot water takes its sweet time getting to the rooms so patience is the secret. Dinner wasn’t their strong suit, but breakfast was definitely worth waking up for.
Overall, a solid stay in a great spot I’d...
Read moreHotel is in an excellent location. Front desk staff was very helpful. Room is a tad bit small but is clean and sufficient. Seems like you won't find lots of bigger rooms hotel in this area. The pool was not great...waterfall not working and the elevator is still not working. There seems to be a maintenance issue at this hotel as there are clear visibility of lack of maintenance. Although they try to practice sustainable tourism, seems like this is not translated to staff as housekeepers still change all towels. If going to Ixpanpajul, just go to bus stop in town and take a bus for Q5. Also, purchase transport to Tikal in Flores for Q80 and they will stop you to buy Tikal tickets at the airport....this allows you to avoid long...
Read moreGood hotel with nice size room. Location of the property was excellent, I would definitely recommend this hotel for the location and for the price we paid. Rooms and common area (Lobby) were clean. Staff was very nice and helpful but very few staff members spoke English which turned out to be a challenge at times when I was not able to communicate using my very limited Spanish vocabulary. One thing if I can suggest to the management of the Hotel is to make sure that at least one person on Duty speaks and understands English even if it is just hold a small conversation and to understand guests needs. I would...
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