Sanctum Suites BEL Road Bangalore — Hotel in Bengaluru

I have had the pleasure of staying at Sanctum Suites on multiple occasions, each time extending over several weeks or months.

The property's central yet serene location has been a key highlight for me, given my sensitivity to noise. The family-owned nature of the hotel imparts a distinctive and non-anonymous atmosphere, in contrast to larger chain hotels. What further enhances this welcoming ambiance is the continuity of the same friendly staff over the years, contributing to a homely experience during each visit.

One aspect that has consistently met my expectations is the complimentary and reliable WIFI service, ensuring I remain connected without any disruptions. I also appreciate the hotel's resilience in managing power supply, as power cuts have never posed an issue during my stays.

The breakfast buffet, while simple, has always been a delightful experience with its rotating selection of South Indian classics such as idli and dosa. The staff's responsiveness to special requests has been noteworthy, whether it's arranging a taxi, assisting with dinner plans, or promptly providing an iron box when needed.

I would like to thank every one at Sanctum Suites for making my stays memorable each time. This won´t be...

I checked in around two weeks ago. The staff was courteous, the place was fine. More or less what I had expected it to be. At 4 AM in the morning, the power went off. It was getting hot, and I couldn't open the window because of mosquitoes. I stepped out to see if there was someone around, and there was no one around. I had to check out of the hotel at 4 AM because I couldn't stay inside anymore! I contacted their customer support the next day and they admitted the issue. They said that I should have contacted the emergency number listed on the telephone in the room. This is certainly not the most intuitive thing, when you are awoken at 4 AM in the morning. It isn't cheap. It is 2,800 per night! At the very least, you expect someone to be around. If not, you expect them to inform you beforehand that you must dial a number in case of an emergency.

This isn't the worst of it. When I reached out to them, they weren't even willing to work with me to resolve it. The customer support person stopped responding to texts. If you are paying 2,800 per night you expect great service. If the service has failed, you expect even better support. Neither happened in this case.

tl;dr: Reasonable place, overpriced,...

Stayed here for a night. Was impressed with the customer service. I had to cancel my earlier booking at the last moment and the hotel didn't charge me. ||I checked in at 3am and the security staff was kind enough to provide the room key. The room is fine. There is a kettle and coffee and tea facility in the room. A safe is available. Free breakfast is served in the first floor. ||A balcony is availabke and I liked.| |Bathroom was fine. Need a bit more cleaning, especially the towels, had hair but the house keeping changed immediately.|| There is no in house restaurant , however, one can order from outside and delivered within half an hour and arranged by the Hotel. Overall I'm happy with the stay and will be visiting again this place as my partner works close by BEL road. Front office staff Ms. Chitra is efficient and responded mails promptly every time.|| There is a private parking for the guests. ||The hotel is easy to find via Google maps. ||Checked out late nite and again the security...