Hotel Pai Vista — Hotel in Karnataka

Dropped in to try their Andhra food at Andhra Ruchulu restaurant at Pai Vista. Pai Vista is somewhat opposite and close to the Mysuru, Karnataka state, India Suburban Bus Stand, from where all the long distance or interstate buses ply.

Once you enter the magnificent lobby of the hotel, you are welcomed by a very distinct and spacious lobby with great decor, great furniture and comfortable sofas where you could just sit down, relax, take a break or could just make a call. You would also notice a very appealing reception desk, with all the clocks having different time zones behind on the wall. There is a small travel desk, I presume, next to the reception, besides I also noticed a Saree shop which also sells some handicrafts and artifacts. There is a sweets/deserts sales shop within the hotel. The men's restrooms on the lower level is pretty modern, clean and also has a sleek design.

The hotel has a banquet room, roof top swimming pool, a gymnasium, a night club and an Ayurvedic spa, besides two themed restaurants, one called "Gulfha" in the model of a cave and the other one on the fourth floor called, "The Jungle", which I visited for lunch.

The Jungle offers both vegetarian and non- vegetarian cuisine which also includes chinese, Indian and Mughalai food options. Drinks are also served upon request. There are table captains who tend to the guests, besides waiters. It has an ambience resembling to a partial jungle, but not fully closed and there is enough light inside. A small door opens up as the entrance to the restaurant once you get off the elevator.

The attentiveness among the hotel staff who cares for your tables is pretty noteworthy. There is a bit of a wait once you place the order. Everything is made fresh and hot. The food is delicious though and it's a clean place. The restaurant is quite spacious and even able to accommodate some big groups of people with more seats available for one table.

I ordered the lemon coriander soup as an appetizer, followed by the Andhra Thali vegetarian meals which was a bit spicy, natural being an Andhra restaurant. To tone it down, I ordered a fresh lime juice. The menu was very economical and affordable. They accept credit cards or cash.

I plan to stay once, if I can at their property after already having a look at the wonderful rooms' photographs with wooden floors, its impeccable style and design, besides the great location which is actually walking distance to the Mysore Suburban Bus Stand, K R Market and Gandhi Square or probably even to Devaraja Urs Road, if you give it a real try and want to do some real shopping. The other Bus Stand, if you want to catch a bus to Hinkal or Ilawala or get to Bogadi is also nearby. Catch an auto, if you want to visit the nearby Mysore Zoo or the...

tl;dr: Small rooms, bad service, shameless & rude staff.

I chose this hotel based on the really good reviews on Google, I was sorely disappointed. I went with my family including young kids and older parents, and from starting to finish the experience was way below average.

Room size: small Bathroom size: small Bed Size: small (not king size as advertised) Bed Quality: Really bad Housekeeping: Average Food: Taste inconsistent, portion size very small Overall Service: Bad

I called ahead and informed about my arrival time and they promised rooms will be ready - they were not. Even after arriving way after checkin time, we were made to wait 30 mins for one for the rooms.

Asking for anything from housekeeping like toiletries, towels, water - everything required multiple calls and follow ups.

All the service boys asked for tip quite shamelessly, do not expect this kind of behavior from a good hotel.

The parking situation is a nightmare because the location is very congested and parking is shared with Bhima jewellers and other shops. There was no way for hotel guests to get to the hotel nicely.

We were celebrating the birthday of our elder son. They offered nothing - no cake and nothing special at all even after requesting.

There was no place in their restaurant for lunch for hotel guests and we were asked to wait for 40 mins along with the people visiting from outside. For dinner also, we had to fight for a reservation for my son's birthday evening (again even after requesting in advance multiple times) and even then they made us sit in some kind of store section for dinner where their waiters kept entering and leaving for grabbing things from storage.

Restaurant Service was extremely slow, had to remind for everything 3 times, they did not even refill water and did not check on anything for the whole time. Food was also not good in the restaurant.

The beds are small (not king size as promised, just a little larger than Queen size) and the mattress springs are rundown, making the sleeping experience really uncomfortable.

Breakfast buffet - my toddler was not eating in the buffet, so I was carrying some fruits and bread for him from the buffet to the room and they told me I am not allowed to do that. This is so rude! No one is bothered to take orders in the breakfast for live dishes and everything has to be reminded 2-3 times to serve. Quality of food is very average and tea was really bad. No variety also, both days it was almost same buffet except 2 differences.

Room service - The service is fast, but portions size are almost half of what you expect in a similar hotel. They are charging 100rs for 1 glass of milk for babies also. Tea if you order 1 flask or 2 flasks, quantity is same....

This is second visit to this hotel in approx 1 month of time. First time when I visited here, faced some minor issues as follows, Although the rooms are for two guests, they provided only one toothbrush. The washroom flush was not working, I am not sure whether the maintenance stuffs really check it in a regular basis or they expect when guests will come and asks for maintenance then only they will fix these. When we booked the room, it was written one double size bed. However, In actually scenario, it was two single size bed with two single size mattresses placed so nicely u will not be able to find it unless u actually go to bed. Most importantly, when we call maintenance for anything, we had to call for atleast 2-3 times to get them. We never got them before 30-40 mins from the first call we made for anything. Still we thought these are some basic problems and given them full rating with a hope, we will not face these issues next time. We visited next time just 2 days back and checked out today. This time it was terrible. The issues are listed below, Tv was not working. I mean they have TV in every room, but cable connection was not working. Effectively we got a black box as TV. Fan was not working. Now this was like comedy circus. Initially, regulator was broken, so we couldn't switch on the fan. After calling the maintenance for 4 times, they sent one electrician who switched on the fan, put some gum on the regulator and asks us to not touch it for some time, let it be dry, then use it. Ok, after some time, we tried to switch off the fan, then found he applied a lot of gum and now the regulator is fixed and we are not able to switch off the fan. Again called the maintenance, again sent one electrician, he came and disconnected the electric connection from the regulator. So now, the fan is switched off and we cannot switch it on. I haven't seen such a rubbish maintenance team in any hotel before this one. Last and most importantly, you will not have any privacy here. We went for breakfast one day, when we came, we found our room is cleaned without even informing us. Ok, now we went to the manager and we were totally stunned after talking to him. It was long conversation, net net, if you don't want anybody to enter your room, you need to hang the "Do not disturb" board outside the room, whether you are inside or not. Else they can enter at any point of time in the name of cleaning. There's a lot more to say, but finishing here as I think I have highlighted the important issues that I have faced. So, this is my request to all, please avoid this hotel if you want a...