Hotel Sai Suites — Hotel in Mumbai

It was a pathetic stay in the hotel so congested it feels so suffocated without windows and the entire corridor and rooms where toxic with odd smell. We wouldn’t recommend anyone to stay there as it’s super expensive and horrible staff experience who doesn’t want to work at all and infact avoid the issues in the hotel. The hotel is located in busy place and it’s not easy to get a Taxi from there. The bed sheets and pillows cases were torn and the lobby was so so small. There were cockroaches in the room and it was so unhygienic place. The bed frame were broken and my wife was hurt from that the staff didn’t bother to repair its 1* for everything absolutely awful experience 🙏 when you spend $3000 and above for such rooms it’s definitely feel cheated and the suffocation I felt inside the room no one...

It's not even deserve one star to be honest. Concern is not one because there's a list of few to name:

1. Upon check-in in room wasn't even ready. Like there was old towel hanging on the entrance door. No new towel were given until being requested, so is for the toiletries.
2. Bed sheet and pillow covers were not changed either.
3. You'll also get RO water filled in someone else used water bottles! Which is gross!
4. Found a crawling spider in the room-cause cleaning is not upto mark!
5. in the last, were not being informed about water timing. Was having shower and water ran out and that is in the morning not even in the mid night! Never expected this bad from oyo and the...

Worst staff and hotel management I have ever seen in my life.

Came with patient but hotel denied checkin just because OYO paid little less in their account.

Even I said that I will pay the margin he asked to cancel OYO booking first, I did that too.

More interesting is OYO team didn't wanted to solve the issue. They only had solution of full refund, which you can think is worse when you are with patient in new city after 2 days train journey.

Post that he said he have no room available. Strange - OYO and it's network left me with no hotel...