Hotel Glanton Manor — Hotel in Tamil Nadu

"Rowdy Sheeter's as Waiters. I did not stay here but had visited the restaurant of the hotel 'Paradise Vegetarian' for a dinner to examine the worst ever experience of dining in my entire life. For starters I ordered Veg Manchuria and Veg Schezuan but the waiter who took our order brought us only Veg Schezuan and kept it on the table without serving them. I had to ask then whether in Ooty its usually the guest who serve themselves or the waiters. For that they politely apologised and served the same. Then the same was repeated with Water. Again 'Sorry Sir'. After a few minutes we wondered where's our second starter. The waiter said you just ordered one. God !! he sounded crazy. Anyways after a lil argument he got it the second one in just 5 minutes. Let me add here the quantity was very little. We ordered our main course and told him to get the complimentary onions for which we were waiting for long. Astonishment continued as he said no complimentary onions, you have to order an Onion salad here. Anyways we did that too. But I must say the food was tasty and all of us liked it. Then comes another waiter to clear our plates though 2 of 6 of us have still not finished our dinner. Somebody have to teach him to be a lil more patient. Now comes the bill. Hold on there was no excitement in the billing part as it was accurate. Sorry for no surprises here but wait a little wonder here was no mandatory mouth refreshments here along with bill. I had to go myself and get it from the counter. Now comes the most important part of why I am writing this review. While leaving the restaurant, another family while entering asked us quietly hows the food for which we politely said food is good but the service ruthless. As we moved and the other family continued to their dinner, we heard a waiter following us. Heres comes the climax of the story. For no reason he started a heated argument as to why we had to tip that family about their food for which we kept telling them that we had infact told them the food was really good but the service was not worth. Somehow the waiter shut his mouth after realizing that we could also get angry and violent as we were in no mood to take his utter nonsense. Finally we had to convince the owner of the hotel that you being in hospitality industry should learn to be humble first and let your work to do the talking and not your mouth. The highly dramatic and violent scene was...

The worst hotel ever .....we booked hotel Glanton Manor through oyo rooms....made the full payment. .when checked in the receptionist Mr.Hemant a barbarian who had no qualities of a receptionist rude arrogant disrespectful to a guest. ..doesn't know how to welcome guest no politeness courtesy thinks he owns the property the owner of glanton manor watch out this person is a disgrace to ur business....Please use your common sense to recruit a Decent receptionist. ..hotel industry main virtue is hospitality which ur hotel lacks in tons...He treats oyo customers as they are come for free and he is doing a favour by giving us the room which we paid for by our own hard earn money.... when asked for the manger to report the behaviour of Mr hemant ur ruthless manager instead of conveying his apologies takes up for the barbarian hemant and shouts at the customer .... ru appointing gundas or staff in your hotel..Mr. owner. ..shameful ..If u don't know wats hotel business to teach ur hotel respect ur guests who gives u business and not harres them with ur barbarian recruited staff shut down ur business ur not fit even to open a tea shop. They gave us a dirty room without cleaning we had to check in and no hot water only from 7 to 9 then we will get a timble of water which even a pigeon can't dust it's wings and they said complimentary bfast which we have to eat within 300rs and only idly dosa that's also this arrogant hemant said no which later the manager allowed so basically it's worse than a prison and mind u I spent Rs3500 per day and got this crap treatment can u believe it ...don't ever put ur foot in this hotel If u pass this prison glanton manor spit on it and then carry on atleast then they will know how to give respect n get respect. ... The cleaning staff must say very obliging and respectful they helped us out and made our stay tolerable since we made the payment we had no choice but to continue our stay..there was even an honest cleaner who returned our jacket which we left behind.. Hats off to the cleaning staff they can do the manger n receptionist job much better..oyo don't spoil ur business by such tie ups with hotels ...do ur survey and collect information properly or it will have oyo in bad picture n affect ur business...

OK I am on a memory trip here. I visited away back in 2005 Diwali. Thats like 14 years. That time the shopping complex I see now in pics online wasn't there. Maybe they sued up the space leading to entrance commercially. I do remembers it was close to Charing Cross and close enough to Botanical gardens by foot. A comfortable double bed room with a small balcony, a table 2 chairs is my memory. I went on a package tour so cannot certify if cost then was good or excessive since we had in package tea breakfast. Lunch Dinner is done travelling sightseeing mostly. All I can say is I loved the stay and was impressed by management then. I had a horrible experience travelling from Kodaikanal to Ooty through night in bus seat given in package. I had been given a driver's seat in a minibus as tour operator lied about a proper bus. We had to change buses after getting down from Kodai and both buses were minis and I was forced on drivers seat with family. I had a fight with driver and tour operator Kings through the night. I reached Ooty upset and was complaining at check in to manager. Another gentleman was sitting in his short open cabin listening patiently. He was owner. He phoned operator and threatened to end his business arrangement warning strictly he wont have his customers coming in harassed. It was not a drama for show as operator was petrified offering me extra day at hotel free but I had flight bookings needed to go Bangalore for work and return flight so refused the offer. The owner told us many stories of Ooty, Mithun's hotels and history of Ooty's landowner rich. The management was good then. Their way of reacting to any discomfort made me forget my distress of bus travel a night back. I hope the management is still same, caring, professional...