Park Hyatt Jakarta — Hotel in Jakarta

The Park Hyatt Jakarta is a beautiful hotel, both elegant and comfortable. The rooms are spacious and tastefully furnished – the decorations in my suite included beautiful Javanese artifacts and framed hundred-year-old Jakarta postcards -- as are the public spaces. There’s a good gym and a swimmable lap pool. Because the hotel occupies the 22nd through 33rd floors of an office building, there’s no such thing as getting stuck on a low floor. The views from the north side of the hotel are spectacular: toward the National Monument, the Independence Mosque, various parks and impressive public buildings, and when it’s not too smoggy you can see the ocean. ||The hotel is particularly generous to guests who have elite status in the World of Hyatt program. Although, as in most Park Hyatts, there is no executive lounge, Hyatt Globalist guests get free breakfast in the hotel restaurant as well as an early evening “social hour” with hors d’oeuvres – really more of a light supper – and wine and/or cocktails. The quality and variety of the food, both at breakfast and in the evening, was wonderful, including but not limed to delicious Indonesian and Indian vegetarian options.||I was even more impressed with the staff than with the hotel itself. During my three-night stay an astonishing number of hotel employees went out of their way to be kind to me. For instance, as a Globalist I was upgraded to a very nice suite, for which I was so grateful that I decided not to complain when it turned out that there was a lot of noise coming from a nearby train station. But when a “floor ambassador” – I think it was Vanessa but it may have been Melissa – happened to ask me how I was enjoying my suite, I mentioned the train noise along with all the things I liked. A few minutes later I received a call from Kevin, the duty manager, who asked if he could show me another room. A few minutes later he came with the key to an even nicer suite that was not only far away from the train station but also on a higher floor with a better view. The next day Front Office Manager Ms. Fenti Aryani and her colleague Jennifer checked to make sure I was enjoying the new suite and that everything was going well.||This display of thoughtfulness and concern for my welfare was not the only one of its kind: Ica, who was my principal waitress during the “social hour”, was extraordinarily helpful and also very sweet. Her colleagues Regine, Aisha, and Tessa also provided excellent service, as did bartenders Audi and Celine. There were wonderful servers at breakfast, including Brenda, Beatrice, Sharleen, Putri, Elisdha, Tania, and Sheren, under the capable direction of restaurant manager Mr. Henry. I was also grateful for the personal care and attention provided by other hotel managers including Executive Assistant Manager Sebastian, his colleague Marcin, and Guest Service Manager Petra Gracia. Porters Ivan and Faiz also did a great job, as did room cleaners Keisha and Bastian.||As with every great hotel, there are a few small negatives. As discussed above, on the east side of the hotel there is a train station and also a small mosque with a very loud loudspeaker, so try to avoid east-facing rooms if you are a light sleeper. Also, the hotel’s location is not perfect – not an easy walk to anywhere, and not very convenient to public transportation – but this will probably not bother most visitors to Jakarta, who already take taxis just about everywhere. And some guests will not love having to enter the hotel through a small lobby on the ground floor and then take an elevator to the real lobby twenty-some floors up. Finally, like many other restaurants in the last few years, the Park Hyatt Dining Room should learn that a “vegetarian” menu consisting mostly of egg dishes will be off-putting to traditional vegetarians, who are happy to eat milk products but do not eat eggs. (But there is also lots of delicious food that is genuinely vegetarian. I particularly loved the bubur injin at breakfast and the samosas and jackfruit sliders in the evening.)||Thanks so much to the Park Hyatt and its splendid staff for a wonderful stay. I look forward...

I’d like to share some feedback from our team’s experience :

Responsiveness of Assigned PICs The PICs assigned to our event, Juwita and Jordi, were less responsive during both the Technical Meeting and the event day. For instance, on the event day, we had to contact them multiple times before receiving assistance, often with delays. We understand events can be hectic, but we hope for more proactive support in the future to ensure everything runs smoothly.

Hygiene Concerns Unfortunately, we noticed a small rat near the glass door of the lobby (close to the escalator) early in the morning at 4:35 AM on November 24, 2024. Despite reporting it to security, the issue persisted, as my CEO also saw a rat at the same location at 12:30 PM that day. This was a significant concern for us, especially given the premium image of the venue.

Technical Meeting Experience Some members of our event team felt the PICs were not very welcoming during the Technical Meeting. While we understand the pressures of event management, a warmer approach would greatly enhance the overall experience. This feedback can be reviewed via the CCTV footage from Salon 1.

Event Day Disruptions The creaking noise from the door leading to Residences 1 disrupted the audience’s concentration during key sessions. This could be a minor adjustment with a major positive impact on future events.

Restroom Accessibility Having only one restroom on the floor we used (Residences 1, 2, 3, and the Foyer) was inconvenient for both our team and participants.

Quality of Refreshments The ice cream provided for participants fell short of the premium standards we associate with a five-star hotel like Park Hyatt. A touch of luxury in the refreshments would elevate the guest experience.

Lighting in the Hallway The hallway between Residences 1 and Residences 2 became quite dark when the front doors to the Foyer were closed, which hindered our team’s mobility...

I am writing to express my deep disappointment regarding a gift voucher I received. This was not a complimentary media or PR voucher—it was purchased by someone who cared for me as a genuine gift, yet it was still subject to a strict validity period. Unfortunately, I was not in the country last year, and now the voucher has expired unused.

It is truly disheartening that something bought with love and intention could lose its value simply due to validity restrictions. A gift should be treated as a gift, not as a complimentary marketing voucher.

This adds to my regret, as I had previously hoped to give Park Hyatt Jakarta another chance despite past negative experiences. On one occasion, I was refused entry and underestimated by a bartender who told me the Kita Bar was closed, while I saw him entertaining others. A hostess also misled me about seating availability, only to then give the table I requested to others who were merely taking photos and leaving shortly after. My guests and I stayed for more than two hours, made purchases, and the place remained largely empty—yet we were treated as if we were unwelcome.

Another time, when I entertained my mother’s friends at your restaurant for afternoon tea and arranged a birthday surprise for her, the execution was so poorly handled that the cake was only presented after my mother was already about to leave. What should have been a special and memorable moment instead turned into disappointment.

For a brand with the prestige of Park Hyatt, these repeated lapses in guest care and attention to detail are truly unacceptable. I share this not out of anger, but with the hope that feedback like mine will encourage you to reflect on the importance of genuine hospitality—where both gifts and guests are treated with respect.

Shame on Park Hyatt Jakarta for allowing such experiences to happen. Sadly, this reinforces my decision...