The Langham, Jakarta — Hotel in Jakarta

I have never written a negative hotel review, but for the Langham Jakarta, I’ll have to make an exception. After several nights at another luxury hotel in Jakarta, we experienced a roller coaster ride of a stay at the Langham that was marked by impeccable rooms, a remarkable breakfast, but management that falls short. Unfortunately I’ll never get a second honeymoon, only the memory of unpleasantness that I have never known in Indonesian culture.

Upon checking in for our honeymoon, we were “upgraded” to a room with a weak aircon and given a raspberry cake we appreciated, but hoped to send back due to allergies. When asking for a chocolate cake, we were told quite rudely “you get what you get” - certainly not a response I expected from the Langham service one typically finds in New York or Hong Kong.

However, Hendra Gunawan (the night manager) quickly redeemed the hotel, apologising for the rude service and offering another cake even though we noted we would not be in the room for most of our stay. However we appreciated the gesture, and his smiling and professional demeanour is worthy of praise.

The next day we reported the aircon and waited about 45 minutes for the engineer to fix it (please see the review and photo attached) Hate to say delay made us miss our plans, but these things happen. We left to return late at night to a beautiful honeymoon set up by Hendra, who again warrants praise for being attentive to detail.

However, the mood was quickly spoiled by a reply by Chrestian Pesik (to my earlier review on Google) that passive aggressively and fallacious lay alleged that he “investigated” the situation, and found that the hotel had over-performed in upgrading my wife and I to a room with a weak aircon, in giving us a chocolate cake (which came over 24 hours later, and in giving us two miniature leather cardholders (he refers to as wallets). While we would have appreciated the gesture, even though the gifts were unusable, his reply (attached below) implies that my wife and I were seeking freebies from the hotel, and incorrectly noted that the aircon was fixed while we were out (which is categorically false). It appeared that Mr Pesik was more concerned with alleging that were cheap and unreasonable than resolving the situation. All we had sought was an apology for the rude manner in which several staff members behaved - and while none was forthcoming, Mr Pesik’s reply was amazing insofar as it demonstrated a general disregard for guests. Upon showing the reply to several of my colleagues, many were surprised that the Langham management was as dismissive and defensive as Mr Pesik. I am personally surprised by how rude and unmannered a hotel could be to guest concerns, and genuinely wish I had stayed elsewhere.

When we reported this the next day, Mr Andre Pradana was apologetic, but any attempt to solicit an apology from management was not forthcoming. Management appears to be under the impression that guest complaints are invalid, that their hotel is perfect, and that anyone who has a negative experience must be misinformed. This is characteristically demonstrated in Mr Pesik’s dismissive responses to negative reviews below.

I wanted so badly to give this hotel 5 stars. We have always loved and stayed at Langham hotels around the world. We wanted so badly to stay at the Langham and have a good honeymoon before we returned to London. However, this hotel had redeemed itself, only to once again have management (Mr Pesik) sabotage the hard work of its many amazing staff.

In summary, I was indirectly made aware of the fact that the only way to get any reconciliation was to go through the onerous procedure of writing to Langham hospitality group in Hong Kong. As a Marriott loyalist, it is rare that we leave the Bonvoy collection to stay at another hotel, but the Langham, globally, has been an exception. Unfortunately the Langham Jakarta, which I wanted to love so badly, falls short because of its managerial attitude.

Kindness and politeness costs nothing. I only pray this message is...

The Langham, Jakarta, redefines luxury hospitality, setting a gold standard that few hotels can match. From the moment we arrived, it was clear that this establishment is built on a foundation of excellence and sophistication, seamlessly blending opulence with warm, genuine hospitality. Every aspect of our stay—big and small—was carefully curated to create an unforgettable experience.

We stayed in the Executive Room with a breathtaking cityscape view, and calling it a “private luxury studio” is no exaggeration. The room was spacious and meticulously designed, offering a seamless combination of comfort and modern technology. A plush, oversized bed, two elegant couches, and a sleek chair made the space feel both homey and grand. The Samsung TV accepted Bluetooth and external HDMI inputs, allowing for easy connectivity—a small but appreciated touch. The floor-to-ceiling curtains could be drawn with the push of a button, enhancing the effortless luxury of the space.

The bathroom was nothing short of exquisite. With its marble-clad interior, elegant glass accents, and high-quality fixtures, it felt like a private spa retreat. The large mirror, bidet, and high-pressure handheld and overhead showerheads ensured that every moment spent here was one of relaxation and indulgence. The water temperature adjusted quickly, making for a seamless experience. Thoughtful amenities such as Langham’s vanity kit, plush slippers, toothbrush set, and even earplugs showcased the hotel’s attention to detail. Additionally, the presence of two wireless telephones in the room and one in the bathroom was a testament to the Langham’s commitment to both luxury and convenience.

However, what truly elevates The Langham above its peers is its people. From the moment we checked in and relaxed at the Langham Club, the warmth and professionalism of the staff stood out. We were cordially greeted and served afternoon tea refreshments, a lovely and refined way to begin our stay. Upon entering our room, we were delighted to find an assortment of fresh, beautifully arranged baked goods waiting for us—a small but meaningful gesture that set the tone for the impeccable service we would continue to receive.

Dinner at the Langham Club was another highlight. The chefs working here are nothing short of culinary artists, presenting dishes that were not only visually stunning but also incredibly flavorful. The quality of the ingredients, the precision in preparation, and the impeccable presentation all reflected the high standards of the Langham brand. Bottles of Perrier, fresh juices, and an assortment of other beverages were available throughout the club, ensuring that guests were always well taken care of.

The gym, while well-equipped, can get crowded at peak times, so it’s best to plan workouts accordingly. That said, the breakfast at the Langham Club more than made up for any minor inconveniences. Every dish was rich in flavor, carefully crafted, and absolutely satisfying. The morning meal here was a true testament to the skill of the culinary team—hats off to the chefs.

From the grand scale of the building itself to the smallest, most thoughtful details, The Langham, Jakarta, is truly magnificent. Every touchpoint, from the décor to the service, coalesces into a flawless experience that leaves a lasting impression. I would be remiss not to acknowledge the individuals who went above and beyond to make our stay even more memorable: Mega, Jonathan, Mei, Agatha, Julian, Harun, and the many others who greeted us at the door, held doors open for us, and provided directions with patience and kindness. Their professionalism and warmth turned a luxurious stay into an extraordinary one.

Without hesitation, I give The Langham, Jakarta, my highest recommendation. Whether you are visiting for business, a special occasion, or simply to indulge in the finest hospitality, this hotel will exceed your expectations in every possible way. A flawless 5/5 stay—I cannot wait to return.

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The location is a double edged sword. It's nice to have it in the middle of the city that provides great view but also a disadvantage as it makes it quite hard to reach with odd and even regulation. It's also right in the middle of the traffic jammed area.

We arrived at the hotel, the concierge on Ground Floor was friendly and helpful. We went up to the Lobby (62nd floor) then my partner went right to the window to see the view and left me to check in. A staff "greeted" me asking if I was delivering food. Mind you, we were quite tired after the whole day trip from Bandung and our clothing was very casual. But as former hotelier myself, I always insisted to never judge anyone who come to the lobby. That person who I couldn't care less to ask his name, turned to be awkwardly polite to me after I said we're checking in.

During reservation over the phone call, we specifically asked for high floor to actually overlook the cityscape as advertised in the website. Widi who received our reservation reconfirmed the booking and repeated high floor request. Unfortunately, when we checked in we were given a room on 38th floor. Our bedroom view was blocked by a building. We couldn't really complain at the time as we were rushing to meet up with someone and we're already late because of the traffic.

When we came back at night, we managed to talk to Amri, a Duty Manager who was on duty that night and he was helpful to get us another room for the next night to a high floor as we requested initially.

In the morning, both of our card keys were not working so we had to go to lobby to get it working again. We had a lovely breakfast at the Club Lounge and the staff there were magnificent. Then we dropped the keys as they plan to change our room during the day as we're out and about.

When we came back we're given a set of keys to the new room and Hendra, another Duty Manager took us to our new room and made sure we're happy with it. Nice touch. Unfortunately, the cards he gave didn't work to access the Club Lounge even though we're entitled to it. Again we had to go to Lobby to get it sorted which was not convenient.

We checked the other facilities in the hotel. It has beautiful indoor and outdoor pools but they close at 7PM so we didn't get the chance to swim in. We then decided to just chill in the Club Lounge to enjoy evening coctails. The Club Lounge by far is the highlight of our stay. The service there was beautiful, products are high quality, the ambience was very nice too. Bravo to everyone at the lounge.

The rooms themselves was quite nice with some notes to point out. The first room we got 3812, has a building blocking our bedroom view. Considering it's less than a year hotel, it's unfortunate to see yellowing stain in the bathroom. Marble throughout the bathroom might be luxurious but it's so easy to get stain.

The second room we got 5812, got a few minor issues as well. The bath water couldn't get hot enough compared to the first room we had. We also found a nail sticking out from the floor as it hurt my partner's foot (it didn't bleed so all good) but it's dangerous. We pointed that out to the reception when we checked out.

Our last breakfast also very lovely as we expected from the Lounge. Checking out was easy and smooth too. Wanda, one of the Concierge team helped us with our luggage and he was such a nice cheerful chap.

I might look very nitpicky here but considering The Langham advertised themselves as "ultra-luxe" hotel, we expected top notch flawless experience during our stay. Unfortunately as we probably won't go to Jakarta often, we wouldn't be able to give The Langham Jakarta a second chance and considering the experience wouldn't risk the associated cost anyway. There is a new Langham at the Gold Coast Australia which is local to us, but given our stay overseas I see little likelihood of ever...