Holiday Inn Milan - Garibaldi Station by IHG — Hotel in Milan

Ok My review for this hotel is well detailed so a lot of info written! In Nutshell the photo they have in front desk is not followed! maybe don't understand? emailed my detailed feedback on racism of this hotel to Costantino Caneparo email id: direzione@himilangaribaldi.com

Room Size: Not bad for 2 Adults max. But still small.. Room upgrades: being a member does not give you an upgrade! can understand! Room Checkin: Thanks to Victoria - Wonderful person got us the key around 11.30AM.. so thanks heaps for that Bathroom size: Crampy super duper especially shower area! OMG Location: Fantastic.. Take Tram 4 or 2 to go city center easier than walking over to Garibaldi Station..

Staff behavior: Front Desk staff (GSA): Victoria + Duty manager (Big Size Bold gentlemen with glasses - sorry for describing instead of the name) but he was very helpful. Followed by Restaurant manager / Director: Italian Fella very helpful and friendly. Did not get to write down his name but rest of the stay he ensured we were taken care off properly. Him and his morning crew (most of them) were good.

Anyway.. there is a foreigner working in morning weekends man she had a staunch face! go for breakfast no smile nothing just like zombie.. can understand maybe she is alone and no one or did not come to shift! but being in customer service this is something that IHG has to take note off!

Here is where service drops..

1. • sadly very few Italians working! GSA and F&B Majority foreigners! so the foreigners think "they are the kings" and you are nothing! especially if you come from Asia.. And for cry out sake we are from South East ASIA and we don't speak Hindi.. We Speak Malay, Chinese, English! just because of our skin color, we are treated low class in their eyes! super rude (evident in F&B night unless it is a local)

2)Guest Service Agent: Italians are ok not bad at least in front of you! however, some of the Asian descendants man super rude! Asked for Umbrella with an Asian descendant receptionist (GSA) thinking we are going to steal and runaway. Tonality man super rude!

3. Come to F&B! The F&B Waiter/ess think they are CHEF! Funny! sorry for this word (Bangladeshi Tall Fella) asked for Ketchup and Mayonnaise - the guy chimney smoked out! claims to understand English but for love of Jesus he does not understand and asked me to converse with Director in morning for this! anyone reading this - have hotel anytime declined giving you ketchup and mayo? the standards of IHG? in this place is really questionable.

4. so next day we had a chat with director and explained he was shocked and from his reaction he was devastated to hear the service we were given.

So being a Silver / GOLD member of IHG is really questionable. Is it worth it? so I dropped to Silver from Gold as I started staying with another group! don't take me wrong, I love IHG but this hotel showed me that do not lay all eggs in one basket!

Additional info: Breakfast: not bad but a bit boring! cakes and pastries change! anyway - cleanliness is questionable! The coffee cup photo shown is after being washed and the mug was hot! funny the stains have not been cleaned and yet put for use again! had to take the mug to show photo of the service!

In Nutshell. I hope the IHG HQ in UK reads this

#uk...

Strange check in policy at this hotel. Arrived at 1430 to be told our room wasn’t available despite checkin being from 1400. The front desk clerk tried to explain to us that check in time being from 1400 doesn’t meant the room is available just that it is available from 1400, no I haven’t written that wrong that was his logic. It means that they will provide the room to us sometime AFTER 1400 but cannot say when. Who knows it could be 3, could be 6 it could even be 2359 by his logic. He was extremely rude about it and was not able to see any flaw in his logic. Asked to speak to a manager about this and was told not in until Tuesday. Despite this being a Sunday afternoon.

I’m a regular traveller and never once have heard of this. Sure I’ve had rooms not available on time but staff in that case have been polite and reasonable. But this individual (male name starts with an F) was so dogmatic and was one of the rudest people I’ve ever encountered.

If we hadn’t of prepaid and had two tired kids we would have found sonewhere else to stay.

So bit of an update having now stayed here for two days. The hotel really isn’t good at all. I am so surprised by the numerous positive reviews below, going by the language and the things that are being praised I really sniff fake reviews.

Breakfast was just the pits. The food is presented in 3 small rooms. The coffee machine was in urgent need of a service or replacement. It spat out this black liquid that looked and tasted like engine oil. Not the smooth caramel coloured coffee one would expect from Italy. The first day it ran out of milk whilst making my coffee but despite me telling the staff it was lint refilled before we left 15 minutes later.

Also on the first day they ran out of glasses and coffee mugs as well as an eggs and bacon. Going by the congealed mess on the egg serving spoon that may have been a blessing in disguise.

The second day was a repeat of the first with lots of empty serving platers but at least the coffee machine had milk. It didn’t make the coffee taste any better though.

The room we were in was a bit run down, but here I will cut the hotel some slack. For the price we paid I wouldn’t have expected it to be any better. It was clean and functional just dated.

On checkout I got to speak to the manager and she was really good so also so kudos there. But we won’t be back.

Oh as for location again reviews praise it burnout first night we had to walk for ages to find an open restaurant. The hotel itself is in the wedge of 3 roads so not easy to walk to from either. But yes station just...

Stayed two night stay at Holiday Inn Garibaldi Station in MIlan, Thursday, July 16 and Friday 17. We got assigned room 110. At first we didn't think anything of it since we were very tired traveling from Rome where we stayed at the Inter-Continental de la Ville and were very happy with our stay there. My 80 year old mother and two boys, 9 and 11 and I felt like sardines in a can in this room. The staff elevator is next to it and we heard the staff laughing and talking out loud. No regard at all for the guests. We could hear dishes/cups handling. Door slamming, stomping. And the worst was the construction going on in room 116. My mother and boys did not go out the next day as we all felt so tired from not sleeping during the night and into the morning hours. I went to the Reception Desk to let them know what happened and we were assigned room 508 which should have been assigned the first time around. The small bed next to the queen size bed is supposed to open into a bunk bed but all there was is one small little bed. There were four of us however there was only one towel. Yes, I could call and get more towels but that's besides the point. You know in advance how many people are coming as you are charging for each one staying so your staff should prepare accordingly. Your Housekeeper went into our room 110 as we were moving to 508, she had the door wide open and our belongings were still inside. She was quite rude and kept on cleaning while we were collecting the remainder of our luggage. What was her purpose being in our room? The Reception Desk called us earlier to request we let them know when we had vacated the room. We hadn't called as we were still moving. We felt violated.

Upon our check-in, I inquired about the tram tickets and was sold two tickets for my mother and I. My kids didn't need tickets we were told. We were explained they were valid for one single ride and that was very clear to us. I was not explained I needed to validate the tickets by inserting them into this machine inside the tram. I observed everyone on board the tram and did not see a single person get up and "validate" their tickets. I asked the driver but ignored me. I am new to your city, do not know how the transportation system operates. My mother and I were given a fine of $36.50 euros each because we didn't validate the tickets we bought at the Reception Desk. The people who gave us the fines told us they didn't care if we were tourists, that we should've known to validate the tickets and that the people who sold us the ticket should've explained how the...