Art Suite Principe Umberto — Hotel in Naples

We stayed here in September and it started a little bit rough but ended amazingly. We arrived early but we didn’t have the opportunity to check in early which was understandable. However, because it is simply an apartment converted to a B&B they couldn’t offer us anywhere to keep our luggage which we had to take round with until we could check in. The area is super convenient for getting the bus, train, & metro but you never feel completely safe until you’re through the big wooden doors. The check-in service is entirely mobile which is a little inconvenient when the service/connection inside is so bad that the phone call with the person checking you in keeps dropping out. When you get in your room it is incredible, we loved the room we had been given, the view was great you could sit and watch traffic. It was quite loud but not something we minded and it didn’t keep us up during the night. The room had a fridge, a safe, an aircon and plenty of towels for your stay. The housekeeping staff are super friendly and efficient. We also had to contact the customer service WhatsApp as we had an issue with the toilet seat and shower head breaking. We contacted them in the morning and by the time we arrived back from our day out in the late afternoon it would all be fixed. The staff were very efficient and polite all the way through. We always enjoyed going back to our lovely room in the evening, and felt completely safe when we were inside. The lift that is advertised was not something we ever used because it didn’t look very sturdy. The B&B is on the 4th floor which doesn’t sound like much but the steps are killer, we didn’t mind as we used it as exercise! The only major downside is that despite being called a B&B/ Bed & Breakfast, they don’t actually serve or offer breakfast at all. I called to enquire about breakfast and they simply said our building isn’t offered it. There are some really nice bakeries open within a 5 minute walking distance that charge €1 for pastries though!

Overall, this stay was great, our first holiday together and we had a lovely room we looked forward to returning to. I would not advise this B&B to anyone who struggles to climb a lot of stairs, anyone who can’t sleep with noise and anyone who wants breakfast. If you’re quite physically capable and want a great room to return to in the evening, then I would definitely...

I booked this place (I can not call it a hotel), although its name is Art Hotel Principe Umberto trough a travel agency. Everything in the name of the so mentioned "hotel" is deceiving. First, it's not "art" and you can see this from the pictures I have uploaded. It's not a hotel as well, as there is not a reception... It consists of different apartments in different buildings, that are situated near the Cantral Railway Station. More than this, the physical address of the hotel, which is declared in different reservation systems, including booking is not true. They have stated 35 Piazza Principe Umbero, and have marked their location close to the seafront street, close to Municipio (Municipality) metro station, but their "head quarter" is located at least 7 km. far from there, close to the Railway Station and their physical address in 35 Piazza di Mercato...Honestly, when I didn't find the address I though that I have been tricked. I found the place with a taxi - it turned out tat some 7-5 years ago Piazza di Principe Umberto was renamed to Piazza di Maercato...But arriving at the address there was no hotel, just a building. The doorman said that Art Hotel was there, but this didn't make me happy, because the building looked like no one lives there. She didn't speak English, so she called on the phone and I was explained that there is a "sbagliato", which means that something is wrong. I had to wait approximately 2 hours. After that I was taken to another apartment in the same area. Now, something about the area - The Central Railway Station or Piazza di Garibaldi is centrally located, close to the old city center, as I was told by my agent. But this is also the most dangerous area in Naples, full of immigrants and famous with different unpleasant incidents. I was feeling unsafe and didn't go out after 20 p.m., which more or less broke my vacation. The apartment was awful - one of the windows was stick with black folio, as the curtain was too small. There were free standing нот isolated cables, the hot plates of the cooker were not working, as the cooker was not connected with the gas system. Inside the cooker was very dirty. I shared one apartment with 2 other guests, and this didin't make me feel safe. The front door of the apartment didn't lock. There was also a problem with the hot water...I had no connection with the owners of...

I booked this place (I can not call it a hotel), although its name is Art Hotel Principe Umberto trough a travel agency. Everything in the name of the so mentioned "hotel" is deceiving. First, it's not "art" and you can see this from the pictures I have uploaded. It's not a hotel as well, as there is not a reception... It consists of different apartments in different buildings, that are situated near the Cantral Railway Station. More than this, the physical address of the hotel, which is declared in different reservation systems, including booking is not true. They have stated 35 Piazza Principe Umbero, and have marked their location close to the seafront street, close to Municipio (Municipality) metro station, but their "head quarter" is located at least 7 km. far from there, close to the Railway Station and their physical address in 35 Piazza di Mercato...Honestly, when I didn't find the address I though that I have been tricked. I found the place with a taxi - it turned out tat some 7-5 years ago Piazza di Principe Umberto was renamed to Piazza di Maercato...But arriving at the address there was no hotel, just a building. The doorman said that Art Hotel was there, but this didn't make me happy, because the building looked like no one lives there. She didn't speak English, so she called on the phone and I was explained that there is a "sbagliato", which means that something is wrong. I had to wait approximately 2 hours. After that I was taken to another apartment in the same area. Now, something about the area - The Central Railway Station or Piazza di Garibaldi is centrally located, close to the old city center, as I was told by my agent. But this is also the most dangerous area in Naples, full of immigrants and famous with different unpleasant incidents. I was feeling unsafe and didn't go out after 20 p.m., which more or less broke my vacation. The apartment was awful - one of the windows was stick with black folio, as the curtain was too small. There were free standing нот isolated cables, the hot plates of the cooker were not working, as the cooker was not connected with the gas system. Inside the cooker was very dirty. I shared one apartment with 2 other guests, and this didin't make me feel safe. The front door of the apartment didn't lock. There was also a problem with the hot water...I had no connection with the owners of...